If you're looking for a true airport car rental don't book here. They are actually offsite and send a van to pick you up. I had no idea and had to ask a National car rental person where Enterprise was located. I called and was on hold a few times. Eventually I looked out again and the van was there. I was very uncomfortable on the ride to the office as I was the only woman in the vehicle with 4 unknown men. Thankfully, no one was weird with me. Once there, the staff was super friendly with customers. However, I did notice that they are a little dismissive with each other. Service was a bit slower than other Enterprise stores, but not a huge issue. I didn't like the car, it definitely needs to be retired. It rides rough, has a poor uptake, and the backup camera is tiny. It also had some damage to it that was thankfully documented before I took possession. Overall, I wouldn't rent from them again. It's not convenient for my type of travel. read more

Only had one choice of car available at airport upon arrival. Car had a coolant light come on a few days later. I was an hour away from airport. Three different phone numbers and departments (customer service said contact roadside assistance, yet roadside assistance said contact customer service) and NO AVAILABLE replacement vehicle at Bangor airport anyway! It being a saturday the local Ellsworth Enterprise location was closed on weekends. Was told they would call me when they got one in Bangor. SEVEN HOURS LATER i received a call. No one offered to bring me a car; I could come swap at Bangor or I was told I could wait until Ellsworth location opened on Monday! By that time I had gone to a local shop and had coolant added. The shop knew this brand of car was known to have a sensitive coolant setting. I was so disappointed I HAD TO FIX the car problem and Enterprise left me hanging for hours. When I got the call, finally, they said they knew as well this brand of car (Volkswagon) had coolant issues!!!! A discount on the rest of my rental period was offered, but this did not in any way make up for leaving a little old lady worried about damaging the car Enterprise provided with NO help from Enterprise. You've left a very bad impression. Also noticed the other bad reviews on here with similar episodes! read more

No cars available had to wait about 30 minutes for them to finally get one and it wasn't even the car reserved (but an upgrade). Not sure what the problem is, but very disappointing service..I usually have no issues with Enterprise. To be clear none of the people I've dealt with were courteous, and when it was noticed, I was still waiting - I was taking care of rapidly. read more

I am an Enterprise frequent customer and rented a Toyota Camry at the Bangor airport last year with excellent results. This year I was disappointed when I was only able to reserve a Toyota Corolla ("or similar model") before my trip. When I got to the counter, I was handed the keys to a VW Jetta. When I told the agent that I didn't want the rental because of previous bad experiences with VW cars, I was blown off and told that it would be fine. It wasn't - the car was a beater. The car started to overheat within 20 miles of the airport requiring me to pull over to let it cool down, and I had similar problems the entire trip. I also found that the car would unexpectedly die when pulling out into traffic, causing me to avoid any other car traffic when I was on the road to avoid accidents. You expect a reliable car when you rent for your trip, right? If you do, don't go to Enterprise - it's a disaster waiting to happen. I won't rent from Enterprise in Bangor ever again. read more

Here I sit. We reserved a car months ago knowing it's a small airport but they still have no cars. This is a vacation trip for us and it's being frittered away sitting and waiting. Let's be clear Enterprise made a calculation to run thin here to save money at the expense of the traveler because they care about one and not the other. They promised I could just show my license and then drive off...marketing puffery...not to be believed. read more

Anybody can take a reservation, you just don't know how to "hold" the reservation! Seriously, we went up to the desk, spoke to the agent, he said they don't have any cars right now, but they're slowly coming in. 45 minutes we are still at the airport! Definitely a Seinfeld moment, not kidding! read more

Note to travelers: this location is not right at the airport! You will need to take the complimentary shuttle and it's about a 12 minute ride. This was the first time I've ever rented a car where the representative came outside and walked around the car with me to inspect the car for scratches, and to show me the controls. That was great. What wasn't great was the state of the windshield wipers on the car. In the fall in Maine when the weather changes quickly, it's important to have maximum visibility when driving. It was dangerous to drive in the rain with the windshield wipers that were on the car. Went to Auto Zone to buy new ones to replace. Enterprise made a copy of the receipt and told me I'd receive a refund check in the mail but that it can take a bit. In short, service was A+ but can't get past the wipers. read more

Car was good. Staff was friendly. My only issue is that it is offsite not at the airport. I called Friday afternoon to verify drop off and asked if they had a shuttle running overnight. She said yes every 7-10 minutes. I asked if she was sure as I would be returning car at 3:45-4:00 am. She asked someone there that said yes. She explained because Enterprise is with National and Alamo they provide service. I thanked her but still was doubtful. At 4:00 am I arrived. Returned keys in drop box and waited in 32 degree weather in their parking lot. About 4:10 or so I started trying to get an Uber or Lyft but none were available. Finally at 4:20 am someone came in duty and I made it to airport for $10.XX and got there at 4:40 for my 5:40 flight. Would have had a positive experience if not for the fact staff don't understand their shuttle system and all pass on misinformation to each other and their customers. I had them at 2 stars. They didnt email a receipt, had my old address plus i saw they put on my receipt that I didn't come from the airport when I was originally picked up at airport when I rented the car. Very disorganized. read more

Most unprofessional and racist service! They rented the car we were waiting for to another customer while we were waiting under the name of cleaning it. Extremely racist. They said we need to clean the car, then they called and said the car key is missing, they didn't know we took a pictographs the car. So we went back and the car was gone, right then they change the story of the car got towed. We asked for the copy. There was none. They rented the car. Our car stopped working and we were coming from Boston and we had to drive back.... Do not rent from them. read more

We picked up our rental car on 6/28 and it was a great experience. We waited at the airport for about 10 minutes to get picked up from the shuttle. The driver was very friendly and helped load our luggage. Arriving and the whole process of getting our reserved rental car was quick and easy. We did note on our reservation that we would need room for at least 4 large standard suitecases and they showed us first a very nice mini suv but with very little trunk room. They then quickly showed us a different option of a standard care with a whole lot more trunk room so we went with that. Overall it was quick and easy and the car was clean. Also please note that everyone in that office was very sweet and kind and had a great attitude. Thank you for making the process so smooth! read more

Workers wearing their masks under their noses. Please fix this!! Otherwise service was fine.

I was so pleased with my experience at this Enterprise location! The manager was fantastic and made sure everything went smoothly for me. When I arrived, the snow in the area had me concerned that my sedan wouldn't cut it, or at least would make for an uncomfortable ride up to Presque Isle. I asked if there was a truck available and since there was, they upgraded me for a very reasonable fee. It was such a relief. On top of that, I ran into an issue with my payment but the manager was wonderful and made an exception to care of everything and get me on my way. Really appreciate it, guys! As for the issues with the location not being actually AT the airport, and the shuttle service taking a while, etc etc... I had no problem whatsoever. I called the location, they sent a shuttle, and it was there in 15 minutes. The shuttle drivers were both really pleasant, and they not only took me to the Enterprise location, but after I dropped the vehicle back off to them, they took me to the bus station I was leaving town from. Really impressive service. read more

The good news is we had a great rental car and the person at the facility was nice. The bad news is as follows: 1) The facility is offsite. When you call for a pickup, the tape says the shuttle is on the way and will be there within 15 minutes. Turns out that is not true. One of our fellow Enterprise renters kept calling til he got a live person, and they said the shuttle was parked at their facility and they'd send it over now that they knew someone needed it. 2) Upon return, we found the facility closed (it is only open til 3 on Sunday and we got there at 4.) That is very odd for an airport rental place, and no one had mentioned this to us. And they don't provide any signage telling you how to get to the airport. We frequently use Uber and Lyft, so paid for a $9 Uber to the terminal. If you are not familiar with Lyft or Uber, good luck to you, as no cab numbers are posted. 3) The day after our return, I got an email they were charging us for an extra day for not having returned the car on time. We did return it on time, so when I called they refunded the extra day, but if I had not seen that email I might have missed the overcharge. 4) I emailed Enterprise about these issues, and got a halfhearted apology, and they claimed all was good as the Bangor site had refunded our whole rental fee. That isn't correct - all they refunded was the amount we had been overcharged. Next time in Bangor we will choose another firm. read more

We had a guaranteed rental at Enterprise at Bangor airport. We were not told there is no counter at the airport. We, and another couple, arrived on a delayed flight that arrived at 6 pm rather than 4 pm. The kind people at the airport explained that there was no agent; that we needed to call for the shuttle. The office was closed. I called the Enterprise 800 number. After telling them I was stranded at the Bangor airport, I was put on hold for 30 minutes, hearing a repeated recording of how "we treat our customers the way they deserve" (thinking, no, I actually do deserve better). Then the call was cut off! They had my reservation number and phone number and knew I was stranded... We rented a car from Avis at increased expense. We were glad they had a car available as National was sold out and there was a long, long line at Hertz. read more

Excellent customer service. Friendly and helpful staff. Easy and quick rental process. The shuttle driver is delightful and full of great local information. read more

I got to say this off airport car rental place was the best experience ever in my car rental years and let me tell you that's a lot of car rentals....Brittany and the team were awesome....in and out no issues....car was clean and ready and the shuttle ride to airport couldn't be any more entertaining....loved the driver she was great....I usually rent on site at Bangor but moving forward this is my rental spot when I get in to Maine....Thanks Enterprise keep doing what you are doing! read more

We reserved a small SUV for our vacation to Maine. When we got there the only car they had was a Hyundai Accent. My husband is 6'5" and I am 5'11", we had my 91 year old mother-in-law with us. We told them this wasn't acceptable and they offered to put us in a P.U. truck! They said then the Accent was it. They said they would call us as soon as they got a bigger car. Brittany, the manager even said she would call us personally and bring the car to us. We exchanged numbers and left in this horrible dinky car. We never heard from Enterprise again. When we brought the car back, they couldn't get us out of there fast enough. We turned in the car and paid. We will never use them again. We rented with them through BJs Wholesale Club and we plan to let BJs know about our wonderful experience. My husband's neck and back are still sore. read more

I have rented SEVERAL vehicles from the Bangor Enterprise and have been somewhat ok with my rentals & overall service there,(vehicles weren't what I requested, some desperately needed serviced) but my newest reservation takes the cake!!! I called the 1-800 number to set up the reservation (for 5 days) as it was well after their hours and also to inquire if my work discount that we receive from our local ERAC would apply to my Bangor reservation. The corporate reservationist assured me that they would honor it as long as I showed them proof of my employment. When it came to the time of our arrival of our flight (7:30pm) she also assured me that even though the branch closes at 6:00pm that she would place in my notes that we needed picked up after their hours and that they would definitely be there to greet us and get us our vehicle. Well, we called this morning to verify that they had my reservation, would honor my discount rate, and that they would be there even after their hours to receive us. Spoke with a very pleasant & friendly young man only to be told NO to my discounted rate & NO to picking us up after their hours. Asked if he was blowing off my reservation and he said, well yeah. We close promptly at 6 because no one wants to be here until after 8pm and if you don't mind, I can transfer your information over to National Rentals. I asked if he was kidding and he said NO..or you can stay in town until we open and you can come in in the morning to get the car. I asked if they (National) would honor my ERAC discounted rate and he smirked, probably not, but you can ask. I am totally blown away that they would just throw away business like that and so easily and without remorse. I get that yes we were landing after their business hours, but the review that they would have gotten for going above & beyond if they would have said Yes, its out of the ordinary for us to do this after hours, but we will go the extra miles for our customers would have been beyond stellar... but sadly I have got to say they really just don't care. read more

I found the service here to be excellent. Before renting the car, I had already called weeks in advance to arrange rental details. As soon as I got off the plane I called them to tell them where I was, and they had a shuttle bus there in literally less than two minutes to pick me up. The driver was very friendly and told me some things about the area. I asked for a recommendation of a good local place to eat sandwiches, and he suggested Harvest Devil (which I later ate at and enjoyed). When I arrived at the office, they dealt with me straight away, and in less than five minutes I was in my car driving myself away. I found my car to be superb. Zero problems driving the whole time. When my time in Maine was over, I went back to the office, and it took them less than five minutes to take care of everything and have me on another shuttle bus to the airport. This time it was a different shuttle driver, and he was also very friendly. read more

We've rented from Enterprise before always great people and awesome cars! On our trip to Bangor Maine, was different if your wanting a car make sure you fly in before 5, during the week on weekends could be worse we got there before 2pm and the arrangement was made for 2, there was no one in the office we got a voice mail.. Rented with Avis, as that's all we could do and they only had trucks! Asked the Avis agent what gives with Enterprise and she said they could close at anytime, she's heard complaints a lot.. I understand there the competition but??? Just go to another car place when in Bangor! read more

Enterprise car rental in Bangor , a load of halfwits work for this company , they are very rude and unprofessional . Every single time they have given me the wrong car , first one broke down on the weekend and they wanted me to drive about 55 miles to pick up a replacement. I always asked for a diesel car and was given petrol and every time i rehired the car they messed the payment up meaning i had to travel back to the shop to sort it out. Eveytime its been a nightmare , i use the Caernarfon branch now there good and polite ! read more

Oh my gosh this is a terrible set up. The Enterprise site is off the grounds of the airport in Bangor. The wait was upwards of 30 minutes to take the shuttle to the off site location. 15 minute ride to the site. They only sent one van and it couldn't hold everyone who was waiting. Then the check-in was abysmal. Two people checking in about 10 customers. From arrival to putting me in the car was upwards of an hour. It took longer for me to get a car from Enterprise than it did to fly from LaGuardia to Bangor . Skip this enterprise and use hertz or Avis. read more

This was one of the worst car rental experiences I have ever been a part of. The rental pickup is NOT AT THE AIRPORT. It took 45 minutes after our plane landed to finally get to the pickup location. Then it took another 45 minutes when we dropped it off. Staff was incredibly rude, untruthful and disrespectful. Car was dirty and old, it had 52000 miles on it and it was smaller than the car class we reserved (with no discount). Do not rent from this place. Spend the extra money and use one of the many rental agencies located at the airport. read more

I was taken a little by surprise that this location is not at the airport. However, the outstanding service more than made up for it. Very courteous and helpful. They went out of their way to retrieve an item I'd left in the car when I turned it in. read more

Warning: This Enterprise is NOT at the airport. You have to take a shuttle that runs back and forth from the airport, and it's a good 10 minute drive. We waited for the shuttle for 15 minutes after calling and finding out that they didn't know where the shuttle actually was and almost couldn't get on it because there was no more room for luggage. Once we finally got to Enterprise, which was located in a gas station, it took forever to get our car. The only positive was that they did give us a free upgrade. Do yourself a favor and go with one of the other six rental car companies that are actually based in the airport. read more

Exemplary customer service from front desk Ryan; convenient & comfortable shuttle to and from airport and luggage assistance from Ben; and THE best desks around for high-quality cars!!! We got a beautiful 8-seater Nissan Pathfinder suv over kayak.com for $360 for a full week!!!! What a steal!!! read more

The Enterprise tagline is "We'll pick you up." Which I recommend they change to, "We'll pick you up, unless you're in Bangor." As everyone has said, this is an offsite location and you have to call for an Enterprise shuttle to come and get you from the airport. Except they don't answer the phone. We waited on hold for, oh, about 20 minutes to try and get the shuttle. Finally we just ended up getting a taxi to Enterprise, which they didn't offer to reimburse us for. It was not a great way to start our vacation. The people were nice, and the car was fine, but in the rental office the phone was ringing off the hook, the entire time I was there. Poor souls at the airport waiting for the shuttle, no doubt. Yes, this place is cheaper than the rental companies at the airport but it's not worth it for the hassle. I don't recommend it. read more

If you're flying in to Bangor you should know that this is a TINY airport. There are car rental companies in the airport. This is not one of them. You need to take a shuttle, and YOU WILL WAIT. Airport personnel will tell you to wait at the end of the block for the shuttle. Maybe it will stop there. Maybe it will stop by the main entrance, fill up with people who were not waiting nearly as long as you, and make you wait again, just to experience the same pain again. Fine. Whatever. I'd be OK with this if their cars were decent, but I had the absolute worst car. Part of it was my own fault. I went with an inexpensive option. I was given a Kia Rio. There was a Chevy somethingorother as another option, but someone else took it before I could decide. Yeah, they have LOW stock in cars. So I was stuck with the Rio, but not just any Rio, one with a defective tire sensor and extreme cigarette smoke. Did they offer to upgrade me when I told them I had reservations about the car? No. I was stick with that POS. That car was AWFUL, and the stench had me nauseated. The sensor, which they thought was a minor issue, blinked non stop and was incredibly distracting. When I returned the car they asked if everything was OK and I said NO, and laid it out. Did they offer to compensate in ANY way? (take some money off, offer a discount for future rental, etc) NO. Next time I'm in Bangor, if ever, I'm going with another provider, one that's actually in the terminal. read more

This is one of those situations where I am mad that zero stars isn't an option. As noted in some of the other reviews, the hours at this location are EXTREMELY limited. Meaning, if your flight lands at 3 PM on a Saturday (even if your reservation is for this time) the location will not be open to get you a car. First we arrived at the Bangor airport and were surprised the enterprise was not located within the airport like the other rental car options. Then we called for a shuttle to find out the location was closed for the day. We called the 800 number and were told our only option was to go to Trenton (an hour away) to get a car there. Because the other car rental locations were out of cars this was our only option. After an expensive Uber ride we didn't get the same price we were quoted but at least got a car. Luckily the Trenton location seemed to be managed MUCH better. There were two other groups in the same situation as us. After our trip we found that the location didn't open until 8 AM so our early flight left us stranded at the Bangor enterprise which is 3 miles away from the airport. As someone that rarely feels the need to write reviews this was worthy of a terrible Yelp review. I felt compelled to leave this so no one else gets stuck in the same situation. AVOID THIS LOCATION! read more