It was kind of an old school car rental place. The counter was located right next to the baggage claim area. When I was taking care of the paperwork, I noticed that they were still using those good ol' dot-matrix printers. I suppose if it ain't broke, don't fix or upgrade it? I had reserved an economy car, but I guess so did most others. They were out of those vehicles and gave me a free upgrade to something bigger. The car drove great for the during of my trip. At the end of the trip, I had an early flight home to catch, so I parked the car in the return area and put the car keys with the filled out rental agreement form into their drop box. Unfortunately, I was charged for a late return fee as they had entered the incorrect return time. I had to contact them to get that fixed, so be sure to check your final billed amount! read more

See all

I rented a vehicle through Budget in Punta Gorda, Florida, for a three-hour period to travel to Kissimmee. The reservation process was challenging, requiring four attempts due to frequent changes in the reservation date and drop-off location. When I contacted customer support for assistance, I was informed that making changes over the phone would incur an additional fee. Eventually, I finalized the reservation and selected a Volkswagen Jetta. Upon arriving to pick up the vehicle, I found the staff in a back room rather than at the front desk. After approximately 15 minutes, they acknowledged my presence and appeared somewhat unprofessional. They attempted to sell me additional insurance for $135, despite the fact that insurance had already been purchased at the time of reservation. The vehicle provided was parked in a tight space among several other cars, making it difficult to access the doors and trunk, which required driving over a curb. The vehicle was not the model I had reserved. When I pointed this out, my request was declined. The car had visible dents and scratches, a half tank of gas, and damaged upholstery with cigarette burns. I took photographs of the vehicle, noting the damage, and informed the staff about the fuel level. They advised me to take a picture and to refuel to a half tank before returning. During the trip, I experienced engine knocking, unusual noises, and sputtering. When I returned the vehicle to Kissimmee, the attending agent was courteous and inquired if I had refueled the vehicle. I informed her that I had filled it to three-quarters and provided photographic evidence. She declined an inspection, assured me the transaction was complete, and I received my receipt before leaving. Three weeks later, I noticed a $450 charge from Budget on my bank statement. I confirmed with my bank that this was unauthorized. They put my card on hold, and I contacted Budget's customer service. The representative, after verifying my information, incorrectly stated that I had been involved in an accident. When I clarified that I had not, he suggested I should have purchased additional insurance, which I had explicitly declined. I provided details about the drop-off, along with photographs of the fuel level and odometer readings, though I lacked proof of key exchange. The representative also claimed the vehicle was returned dirty with a bad odor and damage, which I denied. After a lengthy hold, he apologized, realizing the charge was mistakenly attributed to the subsequent renter. The odometer readings confirmed my vehicle was less driven than the one associated with the charge. This incident has been frustrating, and the entire resolution process took over an hour. Based on this experience, I will not be renting from Budget in the future. read more

Rented from Budget in Bangor and returned to Logan. Days later we were falsely charged a $450 "smoking" fee even though neither of us smoke. Their "evidence" was dust in air vents. After pushback they reduced it by $200 but are still charging $250. Completely unacceptable and feels like a cash grab. read more

This was a bad experience. There were originally two agents working to help a line that zigzagged all the way to baggage claim. A third person surfaced, then disappeared a few more times. The line was very slow moving. After waiting in line 75 minutes we were finally on our way to get our car. The car was very muddy and dirty--no customary car wash at this location, the car had scratches on the exterior, but the inside was fine. There was no one outside to report this to, and I wasn't about to get back in line, so I took pictures of the condition, but was stressed about it. Then, we got a low tire pressure alert early in the trip and had to stop at a gas station to fill up the tire! Then (!!) the "oil change" light came on! I have always gotten to drive fairly new cars when renting, but this one had 60,000 miles on it and looked it. I wouldn't have expected that from Budget. read more

Rented a SUV on 6/22. Upon receiving the vehicle, there was a strong odor inside the car. This was brought to the attention of the budget rental team and I was told that it was the only vehicle they had available that fit my needs. Against my better judgement, I took the vehicle thinking it was just a poorly cleaned rental car. By day three of having the rental the odor became unbearable. I decided to investigate and found a rats nest in the cabin air filter filled with rat urine, feces and dead rats. I contacted budget asking for them to replace the rental as this was a potential biohazard if the dead rats contained hantavirus. I was informed I would have to pay for two tows, one for a new vehicle to be picked up and returned to me and one for the infested vehicle to be returned to the pick up location. This would cost me $600-$800 dollars and take 8-10 hours in which time I could not leave my location. I decided to just removed to cabin air filter and drive the car back without the a/c on to avoid further exposure. Upon returning the vehicle on 6/26, I spoke with the manager at the check in counter and explained to her the situation. She told me the rental would be refunded in full. She printed me a receipt that supposedly showed it being refunded. Fast forward to today 6/29, still no refund reflected on my bank statement. I called customer service and was told there was no history of this being refunded and no case was ever opened. They told me they are unable to process the refund and would have to open a case to investigate the issue and decide if a refund was warranted. Not only did Budget expose my family to a potential biohazard, refuse to address the issue immediately continuing to expose us to it, but the then lied about refunding the rental. I will never rent from Budget again and suggest you do not either. read more

See all

Upon my initial pickup I had a great experience with Drew at the counter. He was extremely calm and fast with a huge line of people waiting to get a car. I can't say enough about the return experience with Drew as well. I needed to keep the rental and drive home. He allowed me to keep the same car I had rented and made the new rental extremely fast and pleasant. I do think Avis/Budge needs a better system but this was at a small airport that probably only has a few really busy times. Again, Drew, thank you thank you thank you for making my car rental experience great. read more

after renting in Portland i experienced mechanical issues with the van. i switched the car in Banger ME and received the absolute opposite in service. the agent was friendly , fast , and so helpful. i switched the van out in record time. i cannot recommend this location enough! read more

If I could give them zero stars I would. The so called manager Nicole Bishop was very rude and had no customer service skills. I booked a car for which we paid in advance for my daughter and her family using her Visa debit card. They had to take an Uber all the way to the airport for over $70. When they went to pick up the car, Nicole would not let them get it without a credit card being on file for a $250 hold. My daughter tried to get them to put the hold on her Visa check card, which is just like a credit card. She had the money in her account. She also offered to give them the $250 in cash. I understand they want a card on file in case something happens to the car, but they could use the Visa check card just like a credit card. I spoke with customer service and they said it was up to the location if they would accept the Visa check card for the hold. However, Nicole with the nasty attitude did not care and would not accept it. She could have called her manager to let her know the situation and accepted it as many locations do. They do not care about customer. They proceeded to tell me daughter she would not get the refund of her $501, she paid to book the vehicle, for 5-7 business days into her account. My daughter does not have transportation because she is waiting for her car to get repaired. It was an emergency and that is why we paid to book a rental. My daughter and her family had to book another Uber for $80 to get back home. Now they are out of over $650. When I booked the car and got the confirmation after booking, there was nothing stating a credit card was required to pick up the vehicle. Budget, especially Nicole at the Bangor, ME International Airport, cares nothing about customers. No compassion. No human decency. I have several businesses, and I bend over backwards for my customers because if it weren't for them, I would be out of business. Budget needs to remember that and needs to train their people better and fire Nicole. read more

Ordered a pickup truck, they were out. First offer was a EV Ford Lightning not practical for my needs in rural Maine. I do not know many brands and sizes. Second offer was Cadillac XT4. I had no idea of size, went to lot and found out a small SUV, how is this comparable to Full Size Truck? End up with Toyota 4 Runner. read more

We were told by a rep on the phone that there were no cars available at this location. Then I got on Priceline and was able to reserve a car. Then when we finally got the car afterbwaiting 1.5 hours in line, our car smelled like cat piss!! Not a good experience at all. read more

Dont rent from this company. They rented Me a unregistered car with a dent ,and are trying to make Me pay for a dent I didnt do. I have time stamped photos of complaint. also was stopped by police thats when I realized I had a unregisterd car. That was already marked with white paint. I wont ever rent a car again. read more

Our flight arrived a few minutes early and Budget said our rental wasn't available. There are 35 keys hanging on the wall behind the counter, but they told us to come back in an hour and a half. When we finally got our car it was dirty. Guess I'll go back to renting from Enterprise! read more

This was a buyer beware lesson for me. I talked with the customer service rep here for about 20 minutes getting everything squared away. Ashley asked if I wanted to upgrade to the BMW 7-Series luxury car (for only $10/day) that they had available...I explicitly told her I couldn't make any changes to my reservation since everything had to have expense approval from my company. I asked her what car had been booked for me and she said it was a Jeep. I asked if there was anything else in the same class I could have that wasn't such a tall car as I was worried about driving long distances in windy conditions. She ended up giving me a small Land Rover (to which I asked, is that in the same class? And she replied, yes.) Next she asked if I wanted any coverage for the vehicle - I said I'd elect for minimal coverage for the car, as I have my own insurance and roadside assistance already. She repeated back to me that she had selected the lowest cost insurance rate that would just cover the car and then printed out the form for me to initial and sign off on. Assuming she had done everything we verbally agreed upon, I initialed, signed, and went to my car. I was really happy with the service and the car and went on my way. Upon returning the vehicle, I was surprised at the final cost. When I took a closer look at what Ashley had elected for me I realized there was a $40/day up charge for the vehicle, $42/day for the most expensive insurance plan, and $15.75/day for roadside assistance. My rental went from $276 at booking to $782 upon return with extras I explicitly declined. This should be downright illegal. Unfortunately it was my fault for being so trusting of the smiling associate behind the counter. The printout that I initialed and signed looked like it had gotten stuck in the old style printer and certain lines were printed over twice and unreadable. I didn't bother asking for a new copy since I haven't ever had problems with Budget car rentals before. Well I definitely should have read the reviews before booking with Budget here. I am appalled at how I was bamboozled even though I am a loyal repeat customer. It seems like this is more the norm here than the exception, so if associates are scamming people for commissions, corporate really needs to take a hard look at the ways in which their reputation is going down the tubes. read more

The line was long but customer service worked through people rapidly. They were incredibly friendly, professional, and efficient. I understand the process takes some time, I mean you're driving off with a multi thousand dollar car, so they have to be thorough. The car was spotless, and a great drive. We got all the way through TSA, about 1 hour from boarding our plane back home to NYC when I realized I forgot my back of souvenirs from our trip In the back seat. I called to ask if they could mail it, but the guy behind the desk made it his mission to get it through TSA for us so we could board the plane with our bag. read more

I am giving budget 0 stars if I could give negative stars I absolutely would. I was picking up a vehicle this morning because my truck is in the shop. I reserved the vehicle last evening online and it was supposed to be available to me 1st thing this morning. When I arrived they refused to take my debit card (plenty of money to cover the rental in the account by the way) and told me that I needed a major credit card, of which I do not have. Now I am stranded at the Bangor International airport 25-30 minutes from my home with no vehicle to get home and no way to get to work. They refused to assist me in any way shape or form. They said there was nothing they could do for me! Unsure how a company that is in the business of 1, helping people with their vehicle needs and 2, making money can just blatantly refuse to assist and penalize a quite capable customer because they do not carry a major credit card. Budget has now left me stranded! So... now I have a new residence like Tom Hanks in the Terminal! Come visit me at my new home at the Bangor International Airport in Bangor Maine on Godfrey Rd. They won't let me upload the video because it's too long, so be on the lookout for it on any and all social media and online outlets that i can possibly post the video on. FUCK YOU BUDGET!!! read more

They pushed for the upsell upon car pickup, but we stuck with our reservation and were happy with it. The cars are easy to get to from the airport, and the vehicle was clean and running well. Drop-off was a breeze too; finding a gas station wasn't too tough, but note that there isn't one right on-site like at some airport car rental places. read more

Budget Rent A Car - Car Rental Near Me - Bangor, Maine

See all

We had a great experience with budget rental car upon arrival and at departure, The staff at budget was very informative and friendly and accommodating. Upon returning your vehicle to budget at the airport note the space you leave it in the mileage on the odometer. The return lot for budget is the same as the place where you picked the car up. read more

Horrible. Do not rent from Budget or Avis. (They are the same counter same association) when arrived everyone was fighting back and forth about cars that were promised but not available. Got a car with damage on all four sides and a window chip and bad brakes. Trying to find someone to talk to is tough early or late pick up or drop off. Attendant at counter told me he was "ready to go tourist on customers in the morning". If they don't want us there then don't rent from them. Now they try to charge for damage 30 days later. RENTER BEWARE!!! read more

Read the fine print! The price I was shown when I arrived at the airport was $10 more than the price I agreed to online. Fine - $10 is no big deal. The woman tried to get me to upgrade, but I stood firm. Also didn't opt for GPS or XM radio. My return flight left at 5:30 a.m., so I filled the tank before driving to the airport (about 45 miles), and when it was all said and done, I was charge $34 more than agreed to because they had to put gas in the car. The rude guy at Budget who spoke with me when I called to question this just kept saying "You agreed to this when you signed the form." I feel as though he was trying to convince me that I "consented" to being wildly overcharged (raped?) and when I pointed that out to him, he just said, "Oh, come on!!" Will never rent from Budget again. read more

Had reserved a compact car but only had one of 2 blue Kia Rios to choose from. Ended up upgrading for a bit more $, but our attendant, Brent, did find us a discount we could apply in addition to providing good information about the area and good suggestions for places to eat & drink for the evening. Would have preferred a better car selection, but was very pleased with our service from Brent read more

I didn't have a good experience with Budget Bangor Airport. I booked my reservation for a compact car online. Upon arrival, I was assigned a truck, Chevy Silverado!!! It was so huge that I didn't feel comfort to drive it. I saw 4 compact cars in the parking lot and asked the guy (Andrew) if I can rent one of those. Andrew told me all those cars are on safety call, so my options are 1. Take the huge truck. 2. Pay $75 more per day for a BMW X5. We were kind of forced to upgrade to a luxury car. DON'T OVERBOOKED, BUDGET!!! read more

I have used rentals cars from Budget at the Bangor Airport many, many times. While I have always been treated well on each occasion, it was the recovery of a left item that exceeded my experiences and expectation to write this review. On September 5th , my husband returned our rental car at the airport. It wasn't until later that I realized my $350 plus Bose Noise cancelling headphones had dropped out of my carrying bag and was not seen against the black floor interior. Assuming the worse fears that the headphones would be a tempting lure, when I called to inquire about the headsets, I was told they had been found and was at the front desk waiting to be claimed. When I expressed my gratitude and appreciation for the integrity and honesty of the workers, the lady on the phone matter of fact responded: "We were just doing our job". P.S. Thank you Budget people.... we need more good stories like this. read more

Budget is a nightmare-Never again. I left a big hydro flask 50.00 water bottle and my EZ pass in the car when I returned it by mistake. Assuming they would clean the car and find the object I called the same day to ask for them. They told me the car was rented and I needed to wait a week to see if it was in there. Next they finally found the items when the car was returned (good cleaning job the first time) and ask me to set up a fed ex label and schedule a pickup. I scheduled the pick up with fedex. I did this then I was told that they couldn't print the label out that Fed Ex needed because Jacob is "only a clerk" who has no email access or access to a printer. Only the lead Ashley could print out the label. BTW Ashley will not be in for 4 days from when I scheduled Fed Ex to pick the items up. A big crap show there. Totally unprofessional and no customer service. Here is an idea to be better in the future. Train your employees and give them the proper tools to do their job. Especially if all the managers leave at 3pm everyday and don't work weekends. CRAZY operations there read more

I recently rented a car to travel to my Dad's as he was ill and possibly in his last days with us. I used the online site and pre-paid with my debit card, which the online site and their national reservation line said was acceptable, and, I had rented more than 12 cars previously at Budget, using the debit card. When I arrived at the Bangor Airport to pick up the car, the clerk, Jacob, was extremely unprofessional and did nothing to assist me in my time of need, or to honor the reservation I had in hand. After several attempts to rent the car from Budget, it was clear they were not going to honor their word or their contract. I went home and looked up other options. I found a review from a person who had the exact same issue with Budget and he went to Rent-A-Wreck in Hampden, Me to rent a car. I called them and I was pleasantly amazed and satisfied by their warm, courteous staff. The car I rented was a full sized car at a better price, and they allowed me to do the deal with my debit card. No issues or concerns. I got to see my Dad as he completed his life with no concerns for my travel needs, so I could be with my family and my Dad. I will use Rent-A-Wreck for all my vehicle rental needs from now on. read more