Made a reservation but guess what, we had to wait 45 minutes for the car. Just sitting in the…read moreterminal with about 50 other people. Once called, was told they didn't have the class of car that I chose but I could wait longer and maybe one would show up. Also, said l I might get charged less but no.

Anyone can take a reservation, you just don't know how to "hold" a reservation…read more We went to the counter, talked to the agent, he said we don't have any cars right now, but they're slowly coming in. 45 minutes later, we're still at the airport waiting for our car. Seriously, a Seinfeld moment!

We had a flawless experience here. Short line, car was ready, easy and breezy return a few days…read morelater. Love these small airports. It is very small and quaint, so there is no rental car return center, there is no covered spot so if it's raining (like it was for us) - you're going to get wet walking across the street. But, it's easy and friendly and no stress.

Beware! I am a Gold Member of Hertz and when I reserved my car I was quoted $194.19 less then they…read morecharged me. I was NOT told by the agent that I was not getting the car I had reserved, and I question what is the difference between a Large Sedan (Group F) and the small 4 door car I received. I have never had Hertz do this before. When I disputed it they tried to say I had gotten a different car then reserved even though the class was the same on the rental and the reservation. Lesson learned READ the rental contract and make sure it matches what you were quoted when you made the reservation.

It was kind of an old school car rental place. The counter was located right next to the baggage…read moreclaim area. When I was taking care of the paperwork, I noticed that they were still using those good ol' dot-matrix printers. I suppose if it ain't broke, don't fix or upgrade it? I had reserved an economy car, but I guess so did most others. They were out of those vehicles and gave me a free upgrade to something bigger. The car drove great for the during of my trip. At the end of the trip, I had an early flight home to catch, so I parked the car in the return area and put the car keys with the filled out rental agreement form into their drop box. Unfortunately, I was charged for a late return fee as they had entered the incorrect return time. I had to contact them to get that fixed, so be sure to check your final billed amount!

I rented a vehicle through Budget in Punta Gorda, Florida, for a three-hour period to travel to…read moreKissimmee. The reservation process was challenging, requiring four attempts due to frequent changes in the reservation date and drop-off location. When I contacted customer support for assistance, I was informed that making changes over the phone would incur an additional fee. Eventually, I finalized the reservation and selected a Volkswagen Jetta. Upon arriving to pick up the vehicle, I found the staff in a back room rather than at the front desk. After approximately 15 minutes, they acknowledged my presence and appeared somewhat unprofessional. They attempted to sell me additional insurance for $135, despite the fact that insurance had already been purchased at the time of reservation. The vehicle provided was parked in a tight space among several other cars, making it difficult to access the doors and trunk, which required driving over a curb. The vehicle was not the model I had reserved. When I pointed this out, my request was declined. The car had visible dents and scratches, a half tank of gas, and damaged upholstery with cigarette burns. I took photographs of the vehicle, noting the damage, and informed the staff about the fuel level. They advised me to take a picture and to refuel to a half tank before returning. During the trip, I experienced engine knocking, unusual noises, and sputtering. When I returned the vehicle to Kissimmee, the attending agent was courteous and inquired if I had refueled the vehicle. I informed her that I had filled it to three-quarters and provided photographic evidence. She declined an inspection, assured me the transaction was complete, and I received my receipt before leaving. Three weeks later, I noticed a $450 charge from Budget on my bank statement. I confirmed with my bank that this was unauthorized. They put my card on hold, and I contacted Budget's customer service. The representative, after verifying my information, incorrectly stated that I had been involved in an accident. When I clarified that I had not, he suggested I should have purchased additional insurance, which I had explicitly declined. I provided details about the drop-off, along with photographs of the fuel level and odometer readings, though I lacked proof of key exchange. The representative also claimed the vehicle was returned dirty with a bad odor and damage, which I denied. After a lengthy hold, he apologized, realizing the charge was mistakenly attributed to the subsequent renter. The odometer readings confirmed my vehicle was less driven than the one associated with the charge. This incident has been frustrating, and the entire resolution process took over an hour. Based on this experience, I will not be renting from Budget in the future.

I shared this story with Rent-A-Wreck corporate four days ago. They said they would reply within 24…read morehours but I have not heard back- so it's becoming a review on Yelp! Long story short: -An incredibly shoddy car that reeked of cigarettes -Indifferent service, one employee was outright drunk on the job -The owner showed up at the crack of dawn ringing our doorbell long after we returned the car because he forgot we'd returned it. We rented a car from the Hampden, Maine Rent-a-Wreck on April 12th. The person on the phone seemed to be not at all happy to speak to me but transferred me to someone who was. We got our quote and decided to go for it. When we got there one of the employees was drunk (like, hollering drunk) but the owner was quite happy to set us up with a vehicle- an older Chevy Impala. The car reeked horribly of cigarettes, the Check Engine light was on and it was complaining about not having enough air in the tires. The big problem turned up the next day, when the car started beeping at us and telling us to turn off the engine immediately because it didn't have any oil in it. For the record, there was a Prompto oil change sticker on the window saying the car should have had its oil changed 10,000 miles ago or last November, whichever came first. Wow. We brought it back to Rent-A-Wreck and were told by a VERY unfriendly young guy to ignore the beeping, so we did. It continued to do this for the remainder of the time we had it- I can share photos. The car also obviously had a failing transmission. It would rev for a few seconds before kicking into gear. I rather doubt these people would have had our back if their car had left us stranded somewhere. On April 18th, we returned the car and the owner shook my hand and told me "It's a pleasure doing business". I wasn't terribly impressed by the service but felt like leaving it at that. Today, on April 29th, I was woken up at the crack of dawn before I was even out of bed by my door bell ringing. I saw a strange, brand-new Mercedes out front and then saw when the person was leaving that it was the Rent-A-Wreck owner. I checked my phone and saw a call from 'No Caller ID'- meaning that he enabled caller ID blocking when calling me. Naturally, it's really scary having someone coming and ringing your doorbell early in the morning when you aren't even dressed. I called over to Rent-A-Wreck and got through to the guy who told me that I still had his car. For the record, the guy who came to my door was the same person who I had personally handed keys to and shaken hands with. I told him that no, I didn't have his car, because I had returned it *to him*. He immediately turned around and said there must have been a mistake. -The owner didn't check their records to see if anyone else had the car? -The owner didn't remember me returning the car to him personally? -The owner didn't ask anyone else in the shop if they had rented it out? -The owner didn't do any of these things before showing up at my door like he's in the Mafia? When someone does something like that I'm expecting them to be armed. We were so scared we were shaking. Given my experience with this place I can't ever imagine doing business with Rent-A-Wreck again. I'd hitch-hike or walk first.

I rented a car from this company for a week's stay in Maine a couple of weeks ago. I knew nothing…read moreabout the company, but I was hoping for a great deal. Not only did I receive an incredible deal, financially, but the owners were so incredibly easy to deal with. They were thoughtful and kind and extremely helpful in all aspects of the business transaction. The car was not really a wreck, although it was older and not exactly a show model. But it got me from point a to point B, and I was picked up at the airport when I arrived in Bangor, and dropped off on the day that I had to catch my flight home. This is a great company and when I return to Bangor next year, I will be calling them to rent another wreck! Thanks, guys!

If you're looking for a true airport car rental don't book here. They are actually offsite and send…read morea van to pick you up. I had no idea and had to ask a National car rental person where Enterprise was located. I called and was on hold a few times. Eventually I looked out again and the van was there. I was very uncomfortable on the ride to the office as I was the only woman in the vehicle with 4 unknown men. Thankfully, no one was weird with me. Once there, the staff was super friendly with customers. However, I did notice that they are a little dismissive with each other. Service was a bit slower than other Enterprise stores, but not a huge issue. I didn't like the car, it definitely needs to be retired. It rides rough, has a poor uptake, and the backup camera is tiny. It also had some damage to it that was thankfully documented before I took possession. Overall, I wouldn't rent from them again. It's not convenient for my type of travel.

Only had one choice of car available at airport upon arrival. Car had a coolant light come on a few…read moredays later. I was an hour away from airport. Three different phone numbers and departments (customer service said contact roadside assistance, yet roadside assistance said contact customer service) and NO AVAILABLE replacement vehicle at Bangor airport anyway! It being a saturday the local Ellsworth Enterprise location was closed on weekends. Was told they would call me when they got one in Bangor. SEVEN HOURS LATER i received a call. No one offered to bring me a car; I could come swap at Bangor or I was told I could wait until Ellsworth location opened on Monday! By that time I had gone to a local shop and had coolant added. The shop knew this brand of car was known to have a sensitive coolant setting. I was so disappointed I HAD TO FIX the car problem and Enterprise left me hanging for hours. When I got the call, finally, they said they knew as well this brand of car (Volkswagon) had coolant issues!!!! A discount on the rest of my rental period was offered, but this did not in any way make up for leaving a little old lady worried about damaging the car Enterprise provided with NO help from Enterprise. You've left a very bad impression. Also noticed the other bad reviews on here with similar episodes!

Everything about my experience was positive. The 2 gentleman that helped me were amazing. Their…read morenames are Marshall Clements & Luke Rothbacher. Ask for them ! They had everything ready to go and even gave me a better vehicle than I had reserved. We were in Bangor for my Uncle's funeral and I had several people over 80 yrs old to drive to cemetery and the bigger vehicle helped immensely. So just a big thank you to Luke and Marshall, you guys were great !

Not very good...booked couple weeks ago n now they tell me, we didn't know how far away my pick up…read morelocation was so I need to wait half hour in strange parking lot till they can get here very unprofessional and I checked to verify all was set ahead of time.....