Booked my rental through CAA and arrived on location within 30 minutes of the interview,…read moreunfortunately the reservation had not been sent to the from CAA yet and i was worried i would not receive my rental in time. However the owner came onto the location and was very accommodating, he made sure to match my price rate with CAA and create an identical reservation. The second issue was that there were no cars at the location, we were at, the owner personally drove me to another location, on Main st east in a very nice jeep. When we arrived they had found that they still needed to clean the freshly returned car before it could be rented to me. As a show of compassion he immediately upgraded me to the very same jeep he drove me in, at the matches rate originally quoted to me by CAA and apologized for the hassle. All in all, the owner, Steve, could have simply turned me away and referred me to another franchise, but instead he took it upon himself to create a path for me to rent this car, a random customer. Thanks Steve. Thrifty, you guys rock!

Usman is a great host. He was avaialble on call the whole time for any issues / queries and we had…read morea simple process for the documentation....everything was explained clearly....We rented the RvR....the car was clean, well maintained and pretty new. I would definitely recomend using the serviecs of Expert Rent-A-Car. Very happy and will go back again.

From the owner: Expert Rent-A-Car is always open for you - call us anytime to see if you're eligible for our free…read morerental drop off service. Our fleet includes brand new - fuel efficient vehicles with the latest technology to help keep you and your loved ones safe. Whether you need an SUV, or a Compact Sedan, we have what meets your needs. Call us when you need a vehicle, whether its for a weekend getaway, or for insurance replacement. Insurance replacement rentals are directly billed to your insurer to help make a stressful time a little easier.

This is a Great Enterprise Rent-A-Car location. Convenient location between Bus lines now that…read morethey dint puck up to due Covid19. It was glorious when they used to pick you up (and sometimes take you back) I hope they're able to do that soon. The Customer service Staff is outstanding. They are flexible and understanding. Always willing to work with you to find the best rental deal. The Customers can be a bit much at times often trying to pay with 2-3 different cards which slows processing down. Or trying to scam stuff about the rental. The counter staff still remains 'business like' in these situations. It's a busy location. They work hard. Rain. Snow or 90 degree heat. They're always there to give you great service. Highly Recommend

The team here are great! I've flown many times between Calgary and Hamilton over the years and the…read moreservice is top shelf! Enterprise had a few glitches in the reservation system that caused my reservation not to show when I arrived at the airport. The team figured out the glitch and with a few extra minutes, I was walking out the door to my vacation with a smile. Thanks guys..and ladies!

This is the worst place to rent a car from , I returned their car and they tried to pin on me an…read moreaccident and proceeded to prompt me to submit an insurance claim . Jake the manager gave me 4 different version of what would be my next steps and one of his employees got me to go all the way to the office and of course the manager was like thats wrong info you must have talked to some guy in the US I had just past the individual at the reception, only for them not resolving my issue in the meantime they charged my card for more than 1300$ (516 in fees upfront an extra 700 and 150 of I dont know what ) and in all of that i still dont have the bill of the so called repairs they did on the car . Total waste of time and disrespect and lack of ownership. Save yourself the trouble and dont rent from there

1400 Upper James Enterprise Rent-A-Car and their service is very very poor. No customer service at…read moreall. Never pick up their telephone. It took almost two hours to connect with them. After lot of hassel when I could contact, someone promised me that they are going send the driver in between 1-30pm 2-00 pm. I should be ready with my credit card and driver license. But now it is 03-25pm, none showed up n even a call from them. So this is the standard of their customer service.

I absolutely will be going to Bristol car rentals from now on, i didnt even rent a car from them…read moreand yet i am going to stand by them. I know how it sounds but i had a great experience with them. I had to bring my car into the dealership as an emergency, i managed to get a ride home but i was otherwise stranded and i normally commute an hour for work. About an hour from the dealership closing, i hadnt heard about my vehicle so i called inquiring about it. I was told that they couldnt get to my vehicle at all and maybe not even the next day. I asked about a loaner car and got denied but the dealership offered a discount with both Enterprise and Bristol car rental. I had never heard of Bristol before so admittedly i wrote them off. Not only did Enterprise reject the discount offer but they pressured me into making a decision about receiving a 'small car' for $99 a day. After the way i was spoken to, i hung up and called Bristol. I found them to be very friendly, they honoured the discount and said they could match the vehicle that i had the dealership working on. They offer both drop off and courier services but since i called only an hour from closing, they could not offer the service due to there only being one employee. I ended up uber-ing it to them and it was such an easy and fast process to rent a vehicle for just $45 a day. Victor was the one to handle everything, he walked me through every step and walked me to the vehicle outside. Right as the keys were put into my hand, the dealership called to say my vehicle was done and to pick it up before they closed in 20 minutes, they also could not offer me a shuttle and i really didnt want to spend more money on another uber. I was very frustrated and wasnt sure what to do or how to walk on the side of a very large road in order to get there. Victor immediately allowed me to 'return' the rented vehicle that i had for approximately 0.0005 seconds and very kindly offered to drive me to the dealership himself to pick up my car. After such a stressful and long day, this is the kindness that just warms your heart. Victor helped me without asking for anything in return and he didnt even make any money off of me, i didnt even get to use his services. He absolutely wasnt obligated to help me and yet he was so kind as to immediately refund me even though i had already paid and signed with him and then he went an extra step and helped me get to the dealership before they closed. So i will absolutely turn to Bristol every time i or a friend needs a rental and i WILL be asking for Victor again!

what a great rental experience I didn't want a rental car for a month but when I got one, I was…read morereally happy I got it from this company. The team, is so kind. I would happily Rent from them again.

National car rental in Hamilton is by far the best price for rentals I have experienced so far. The…read moreprice is affordable and the customer service is good but really slow. If there is a line up of customers then you should expect a long wait until you get your rental. It seems like their operations is not streamlined at this location which drops the rating from a 4 star to a 3 star. If they can improve the speed of the transactions then this rental car provider would easily be the best at the Hamilton airport.

We rented a vehicle from Hamilton Intl Airport location on Sept 4-6th. We accidentally left our GPS…read morein the compartment and did not remember until it was too late. We called the location 3 TIMES and left a message each time to call us back. It has been almost a week and still NO reply! Very disappointed that the people who work here are that dishonest that they wouldn't even try to call us when they found our GPS nor return our calls when our messages have been very clear that we left behind an item. We will never rent from National again. I'll be sure to finish writing reviews on all other platforms.

We called on Friday night late to see if we could rent a van for early Saturday morning to pick up…read moresome furniture I had bought through the local newspaper. I was so relieved - everything was done smoothly from booking the van to pick up the next morning to returning it Saturday afternoon - their hours are great as they are open to 5pm. Staff is very friendly and helpful too! We will definitely be back next time we need to rent a car or truck!

Carter customer service is outstanding! I stopped here to ask directions on another rental car…read morecompany when my rental car engine light came on and Anthony could not have been nicer. I am in the service industry and could not believe how Anthony went out of his way to make calls for me to assist in helping me get a solution to my issue. If they would do that for someone who had not rented from Carters, imagine how they treat their customers. If I ever need a rental in Hamilton, it will be with Carters, thank you for making me believe there are still great companies out there!

We were in a Jam after **** canceled our truck the morning of our move. In a panic we called Carter…read moreon Barton. I spoke with the Manager , he said he needed to make a few calls but was sure he could help us out. He took my number and said he or one of his staff would call back within the HR. 15 minutes later we got the call from Cheryl, she said that they would have a truck but needed 45 min to have it ready....WOW, not only did they call back but went out of there way to help us out when things were not looking good. I will never look elsewhere when I need to rent a vehicle. They went above what was expected and have earned my business for life.

From the owner: Carter Lease and Rentals provides financing and leasing of company trucks and cars, service vehicle…read moreleasing, short-term leasing, daily rentals and dependable trucking fleet sales. Services include complete maintenance, top repair stations and emergency roadside assistance. Our day cab tractors and straight trucks have the latest technology, ready for commercial transport rental from across Ontario.