Fantastic! Outstanding quality, honesty and integrity. Allen really knows his cars very well. He…read moreprovided excellent customer service. I've enjoyed doing business here and left with a great deal on my new car. I would definitely recommend Royalty Enterprises to family and friends.

I had a very positive experience purchasing my SUV at Royalty Enterprise. I had been shopping…read morearound for a while and found this place had the best value by far. The owner is a pleasure to work with, honest and helpful. My car is in great condition and even came with brand new tires. There isn't a scratch on it. The whole process was smooth and I would highly recommend this dealer.

When you come in to Seneca, Robert (owner) treats you like family. (You can't help but trust him!)…read moreSeneca repaired a rusted & leaking Camry roof & painted the whole car for a very reasonable rate. 2004 Camry looks fresh off the lot. Wife now jealously guards car by parking far from entrances & other vehicles! 8 months later I came back to Seneca after fender-bender in my 2014, white Kia Soul. Kia looks like & and Robert touched up rust spots for free. (PS: OPP cruiser was in shop when I was there!)

Save your money and go elsewhere. Crappy service, poor-quality work, and an overall disappointing…read moreexperience. Not recommended.

Excellent experience. Friendly and professional staff. Got me in and out in under 20 minutes…read more(including puck up from my mechanic). Thank you Suzana

Terrible customer service experience. They offer debit card…read moreoptions, but their system had an error checking the details for it. I offered all proof and documents needed, and they rejected it. I offered to pay the deposit with no return. They would not even try to contact anyone about why their system couldnt take my information, which was All valid and double checked. This cost me my holiday weekend trip plans and a bunch of reservations that i cannot refund Never seen such lackluster effort

This was a really tricky area to get to if you didn't fly into Pearson. There is signage inside of…read morethe airport that directs you where to go but if you're driving to this branch to rent a car (they seem to have more options for drop-offs from this location interestingly enough), it's confusing. The signs from the 409 only tell you were to go to drop-off a previously rented car which is towards departures (you'd think it would be at arrivals right?). Well, this is actually where you want to go to pickup a car as well. So yes, we drove a car here to rent a car since we dropping someone off. There's only one entrance for personal vehicles into the parking structure that houses ALL of the rental car places so it might be a little confusing. There are a lot of entrances that are blocked off so pay attention to the signs and don't drive your car over the road spikes. When you finally get inside, it's a little confusing on where to park because there are a ton of barriers and toll booths. Most of it is only one-way driving. There did end up being parking right outside of the Enterprise area but I have no idea how you actually drive there. At one point we tried calling the desk for directions but no one picked up. The inside where the counters are is actually really nice and modern. We went later at night so there was only one agent working there. The area there is pretty large and there's enough space to socially distance. The compact SUV that was booked online was somehow not available. The agent let us know that he had equivalent ones. This one actually turned out better as they wound up giving us a 2020 Mazda CX-3, AWD for that winter driving, with only 20km on it! It came complete with new car smell and was very clean on the inside. It also had some great features that were good for driving long distances with a digital infotainment system that can connect to your phone through Bluetooth/USB/etc. I'm not sure if all of their cars have these types of features in mind but definitely ask as they were super convenient. The entire process (minus finding out how to get there) took less than 10 minutes. Super easy process and so happy with the quality of the car that we got!

Absolutely terrible experience with Enterprise at Toronto Pearson Airport. We booked our rental two…read moreweeks in advance, yet after a long flight we were left waiting over 40 minutes at 2:00 AM, only to be told they were sold out and had no vehicle for us. What's the point of making a reservation if it isn't honored? Leaving customers stranded in the middle of the night after confirming our booking is completely unacceptable. To make matters worse, we had no choice but to pay for a taxi to our hotel in the middle of the night because Enterprise failed to provide the car we had reserved. The customer service was unprofessional, disorganized, and showed no urgency or genuine effort to help. This experience caused unnecessary stress and extra expense after an exhausting day of travel. I will never book with Enterprise again and would strongly advise others to think twice before relying on them.

I purchased a 2011 CSX. Not only are Acura's great cars, this location has great customer service…read more I've totally bought in to the story they are telling. I drove an hour to have my car serviced today. Why? Because I was treated so well when I purchased my car. Carmen runs the show and clearly has a passion for Acura and customer service. My Family has been purchasing cars from this dealership and Carmen since the 1990's. They also have a nice comfy lounge with WiFi, coffee, and TV.

Amazing staff led by Carmen, the ultimate gentleman! If you love Acura cars like I do then this is…read morethe dealership for you. Since 2004 I have bought, leased and serviced a TSX, 3 MDX's and 1 ZDX. Love the cars, love the service, and while I used to think the costs were high I have come to realize that you get total value for your money at Acura Oakville. Carmen has built a team from top to bottom that cares and really works hard to ensure you have a great experience with them. I used to go to other dealers when I had my first Acura TSX in 2004 (the Oakville dealership didn't exist then) and the level of customer service and ultimately customer satisfaction was very good but just not at the exceptional level established in Oakville. There is a reason this dealership wins awards every year within the Acura group.

Would like to give a big thanks And star to Austin who…read morehelped me Navigate the features on my Rental Kia he was helping out at the Gordon Street location and came out and sat with me in my car and showed me as I mentioned how to operate things. It was very helpful. I had had an accident with my car and I was very stressed about my day, but he put things in order for me. Thanks he's a keeper Deborah N

I was traveling with two kids and Enterprise location at 785 WOODLAWN RD W GUELPH, ON N1K 1E9…read morecanceled my reservation because I did not picked up on scheduled time. I did not received a call , text or email warning this will happen or asking me if I still need it . This ruined my planes and I had to rearrange my trip to Niagara falls and visiting friends and family in Toronto. I lose two days without being able to visit any new place due to this cancelation. Guy who told me it was canceled show no interest in helping me , just offered a new reservation for two days after and close to noon. That would be another vacation day lost. I had to waist time on the phone trying to find another car in a convenient location until I did, and found a very helpful lady in Niagara Falls location. To my surprise enterprise charges you if you drop vehicle in a different location in Canada, and even more expensive if is at the airport. Not the best ren a car service in Canada.