Great new owners. It was extremely clean, and the owners were very friendly! I would highly…read morerecommend this hotel for a no surprises type of stay. Just good, friendly, and clean stay.

If I could rate this lower than 1 star, I would. I stayed for 2 nights, over a weekend. Check in…read morewas fine...but surprise, pools closed. Not great when you have children, but it is what it is. Get to the room, unpack, and oh no, that bed is broken and collapsing. Call the front desk, they come down, see the broken bed, and give us a new room. It stinks, but we pack back up, move rooms, unpack again. Bad luck for us, the toliet is clogged in the new room. Call the front desk, they send somebody, great, it's fixed. Until the next time, and it's clogged again. It never was unclogged....the entire 2 days. Then the great part, the second night. 1am...water starts pouring from the light in the restroom. Call the front desk...no answer. I wad up a bunch of towels and lay them on the floor, so at least there's something to catch the water. Water + Electricty = Not particularly Safe Check out....talk to the front desk and management.....yeah, nothing they can do. Everything was fine and you got your room for 2 nights. So yeah....NEVER STAY HERE....EVER.

I'm in a wheelchair and can't drive. They help me by driving my daughter to work and other…read moreappointments. Brett and his wife are awesome. The drivers are polite and good with my daughter

These folks are AMAZING !! They show up quick. They have kind, helpful and respectful drivers. They…read moreare professional but also offer the human element. Today I got picked up and when I got my card out I dropped my wallet. After looking for it for a bit I called them and they handled it right away. They came all the way across town and brought it to me FOR FREE!! Losing my wallet was my fault but they just brought it right to me no issue at all!!

This one is good for its price point (around $100/nt for my stay). I'm tempted to "meehhhhhhh" it…read morebut I won't, I'm going to compare it to others in its class. I've also stayed in the TownPlace Suites in Findlay, the sister Marriott budget that's actually got suites. This location has hotel rooms. My mini fridge is the mini-est you can get without being a 6 pack electric cooler; barely fits a standard styrofoam takeout box. This isn't an impressive location for a Fairfield, nor is it a good location. It's on the corner of a busy 5-lane highway, next to the Kroger/Walmart and surrounded by a Honda dealership. The visual clutter and distraction of the dealership decor (big, tall tinsel at the time of my visit) made it visually challenging to figure out the parking lot entry on the first approach. Getting back out to the main highway is challenging, not super straightforward; either (1) you take a left out of parking and contend with Kroger patrons (both turning in and turning out) in your attempt to turn left onto the artery street less 100 yards from the traffic light, or (2) to turn right onto the main highway you go right out of parking into what feels like an alley, behind some buildings, and try to remember to turn just after the building instead of going too far and getting trapped in that parking lot. Neither option is a good one. The run-on sentence was making a point, and it was worth it. Inside: similar to the local TownPlace, not super inviting. There's no pull through entrance. You'll need to park in a space and walk in. It's rather dark inside, an effect of both the lack of lighting and a dark blue camo looking carpet. If poor lighting is a problem for you it's probably worth looking at another hotel (I don't recall the TownPlace being dark, but it's been a couple months). The room is basic and functional. There's an iron, full size ironing board, hair dryer. Little modular closet is fine for a week. There is a standalone 2-drawer bench that can - and should - double as a luggage rack since there's not one in the room. The bed is foam and soft, so check other places for spring mattresses if you need something firm. I use a super slim pillow and one of the 4 on my king bed was suitable. They are all 4 different so there should be something for everyone. Already mentioned the fridge is the teeniest size. Microwave is comparably small. Coffee machine is tiny with lots of single use plastic trash involved, so if you actually drink coffee maybe head downstairs or to a coffee shop instead (there's a breakfast/brunch place in the building just east of Fairfield, about 50 steps away, opens at 7).

This is a very well run hotel in a great location in Findlay. Walking distance to several…read morerestaurants and stores. Easy to locate at a major intersection. The building is older, but was recently completely remodeled and looks great. The rooms are nicely done and very clean. They are also very quiet, thanks to the obvious solid construction years ago. The sink area is a bit small, but that's a minor thing. Staff was very friendly. Breakfast was great and the dining room nicely done. Overall this is a wonderful place to stay if you're in the area.

We spent two nights during am event at Heidelberg. The check in process was easy, and by and large,…read morethe room was spacious (though the beds were higher than necessary). Whenever we had a need, the staff was quick to meet our requests for towels, k-cups, etc. Each employee was friendly and kind. Each morning featured a full continental breakfast, featuring biscuits and gravy, sausage, eggs, cinnamon rolls, and other breakfast staples. One drawback we encountered was not really the fault of the hotel. A large group belonging to a girls softball team, chose to make the hotel their personal part headquarters. The noise they generated was disruptive, and they were rude to management when they were asked to control themselves. As I was checking out, I do appreciate the hotel manager informing the leader of the group that their business would no longer be welcome. Thank you, Holiday Inn Express, Tiffin for addressing the concerns of your patrons.

horrible hotel. they fined us and it was completely unwarranted. we believe it was due to bigotry!!…read moreDO NOT COME HERE