This was my first interaction with this Enterprise Car Rental. Everyone that I interacted with was kind and professional. I see that there are a lot of complaints regarding phone issues, I too was concerned. HOWEVER, when I got there, I realized that everyone was working hard to accommodate a lot of people. They are busy and it takes time to fill out the paperwork to get a car. They do a great job from what I could see, and I received great service!! Give them another chance. Enterprise if you need someone to answer calls at peak time, I will be more than happy to help you, I have great customer service skills. Thank you for the great service I received. Keep at it. read more

I booked a rental for a one way, I booked 5 days in advance, I called the morning of my reservation and was told some bullshit line about a manufacturer recall and said my rental wasn't available. They said they tried calling, but neither myself or my spouse got a call. It is disgusting that a car rental place like this doesn't make sure to contact people multiple days in advance. I hope they go out of business read more

First car seat belts not locking.2nd Chev Tahoe dirty with leaking tires on left side. Mgr said drive anyway. Yesterday had a flat tire Took to Mr tire yesterday. Dropped off they said would try to get to it late today 4 /17 Mgr told GEICO they would call me first thing this am w another car. Here now 8:30. They are renting to customers. Told me to have a seat like the piece of shit they think customers are For got to mention I took my wife to location a few days before to set up her being picked up at body shop. Gave all info they added her name. Then while I was out of town. They did not show up. She had to get uber. When asked They did not know. The manager there needs a better job, cooking fries at McickyD I will NEVER use their sorry ass service sgain. Oh yeah just got a call from tire store 4:30 today saying l can pick up car I dropped off yesterday. WTF!? read more

Enterprise Rent-A-Car - Car Rental Near Me - Greenville, North Carolina

ZERO Customer service. No cars available after reserving. No response for updates or from complaints. My insurance company secured a rental for me at this location after my wife's car was the victim of a hit and run. Enterprise called me several days ago to schedule an appointment time to pick up the rental. This Friday morning I drove my wife (who had to take time off from work to go) 20 miles for the scheduled appointment. We were advised they only had one car on the lot and it wasn't released in their computer. They said to try back later this afternoon. 40 mile round trip wasted. They could have at least called and rescheduled knowing I had an appointment and they had no cars available. Update - Called Customer service and filed a complaint at 11:11am. I was told that what happened was unacceptable, that they would forward it to management, find me a car and call me back. It is now 3:30pm and nothing. My wife's car has to go in the shop Monday. It's Friday and looking like she'll have nothing to drive. Went back to Enterprise website - complaint chat - told me they couldn't say when I might be contacted - to call the Greenville location back myself and "cut out the middle man". REDICULOUS! Update 2 - Called local office as advised - Redirected me to corporate! Was told they probably had their phones forwarded because they had no cars! I suppose I am supposed to make another 40 mile trip to check the status of my rental because they won't call me back with info and won't answer the phone at the location? -- I give up. Update 3 - tried once more - redirected to corporate again - guy said he would contact all locations near my zip code and someone would call me. - Now 6:07pm - Nothing. Hit the complaint chat again just to vent. - was told my case was being upgraded to the highest importance! wow! Still nothing. Update 4 - Saturday - 11:00am - Managed to contact the Greenville location by phone - was put on hold for 30 minutes - then transferred to corporate again. I was advised he would have me a car at the Greenville location in the morning, to go pick it up. I told him I needed a phone call from the local office confirming the car was there and ready before I drove to Greenville again. He then decided to do some "checks". He then responded that the earliest they might have a car ready was Thursday, that there was nothing available near my Zip Code! I asked why they made the reservation with no car available. He stated it's first come - first serve and a walk-in probably got the car I had reserved. What's the purpose of a reservation then??? read more

If I could give a zero I would. They are awful and apathetic. They act like it is a chore to rent you a car (duh rental car), I didn't ask for ice cream. One of the worst things is, you can't reach them by phone to make adjustments. They need to be out of business. read more

The customer service is horrible.i was here to exchange a car and was treated like trash. Oh and the car could not be driven. I was told to leave after waiting here all day to get just a car replacement so I could continue my journey. They do not care about no one but themselves at this location oh and Janelle I know I spelled that wrong but she better be glad all I did was misspelled her name instead of calling her what she was acting like. I would never belittle myself to stoop to her level but please wait for a different associate if u want someone to care. If I could rate a big fat 0 I would read more

I've rented cars through out the years and enterprise has always been there to pick me up. Thankfully this branch continues with there time honored tradition. Mrs. Hanna and her team of associates have been nothing but professional, patient, and understanding. if the vehicle was not up to standards, Hanna does everything In her power to get you where you need to go. I will continue to use there branch in Greenville before any of the other branches. - respectfully, Nicholas Garcia. read more

Had appointment to be picked up at body shop by enterprise.waited 1.5 hours no one came could not get anyone on phone.bummed a ride to enterprise.after dealing with the stupidest group I've seen lately was given a vehicle I did not ask for.will never use them again. read more

I would give zero starts as I have had the worst experience in my life. FIRE KIMBERLY - RUDE B I T C H we had gotten a car from our original location which the cars electrical screen kept coming off I called up Enterprise they said don't worry about it . The following day as I am in another state, I get an electrical system warning on the car. I call up enterprise every single one within a two hour radius of me no one had any cars or any solutions to help me. Their best option was to drive two hours away to an airport. With nothing else to do, we tried driving the car. It only made it about 20 minutes. Then we were stranded on the side of the road. No enterprise was willing to help us. They had us call Roadside Assistance which the first lady hung up with us, and then the second lady said that they could not help us because we are on the side of the road, she then proceeded to tell us to try starting and driving the car after we have told her that the electrical system failed the brake system failed the brakes emergency failed the transmission failed and about 10 other things failed. She also then proceeded to have us try to start the car from the key fob in which we had to list everything on the key fob to ensure her we cannot start the car then she had said that she could not help us and to call enterprise or 911 so then we had called Enterprise again which they had then stated to call them back with enterprise on the line we had finally gotten somebody willing to help us and a tow truck coming in three hours, while we were stranded. Given we were in another state and were supposed to be hours in on our trip we tried to get everything over with quickly so we called a branch to be able to get another car as we were going to be stranded after the tow truck came so we called a local enterprise and their only option was a small car which most of our stuff did not fit so we took what we could and then called an enterprise that was out of the way about 40 minutes or so we called ahead of time to make sure they had a large SUV, The gentleman on the phone stated he would hold one for us when we got there they didn't have our name or a hold or anything they said their best option was a Mazda which coming from a large SUV to this was a huge difference with multiple bags we had in the car after the lady next to us returning their car, said that we should take their giant SUV the lady at the counter, Kimberly, who was extremely rude and unprofessional, told us both no that the car has to be cleaned and inspected. We told her we would wait for it and they told us we couldn't so then we start going forward with a Mazda as this happens two other people come in without reservations looking for a large SUV they proceeded to give them large SUVs, as I told Kimberly, the gentleman next to me, literally just asked for a large SUV. She told us that the co worker is giving out false information and that he is wrong, the guy proceeded to leave with the large SUV. We then told Kimberly that this guy had left with a large SUV after we came in she said there's nothing else. With nothing left to do we were going to take the Mazda. There was cigarette smoke in the car as well as ashes. I went back inside and asked for them to note that there is ashes in the car to make sure that they do not fine me for any cleaning services they said they noted it, but they could not show me proof, and that I had to take their word on it. After dealing with about five different people the whole time we were there. totally disappointed with the lack of professionalism and lack of experience with the staff between all of the rudeness this place should be shut down. Kimberly should be fired I wish I recorded the way she treated us and spoke to us. There is much more to the story as this is the shortened version. I will never use enterprise again even the tow driver said stay away from enterprise read more

Made a reservation for economy car at 9am the next day. Arrived at 9am. No economy available. Told the only vehicle that had was "dirty". I wandered around the empty airport for an hour waiting for car to be cleaned. No car. Finally the attendant noticed me and I saw someone drive my car back at 50mph to clean it. I've been here over an hour. In Summary; No XM as I ordered No car I reserved An hour wait to get the car. I've had multiple bad experiences at this airport Enterprise. I would heed these reviews and stay clear. read more

Had a rental from the west coast and it needed an oil change. Got one around Arkansas and the maintenance light still kept coming on on the rav4.. changed out the vehicle just for safety and peace of mind but the national I did it at only had a new Chevy Silverado. Took it for a day but needed to swap out once more before I left back for the west coast!! This was made possible by EURI!! She saved a vehicle for me about 30 minutes before they closed and while she was clocking out! Who does that!? And the team that assisted when I I got there was fast and efficient on taking care of me and being just overall friendly and pleasant! Those amazing folks being jaedon, quinton and Hannah! Seriously they saved me time and money from gas guzzling back across the states! Thank you team! read more

I used them a couple of months ago when I got into a car accident. The staff that helped me was super nice, the only thing I would say that made me give them a 3-star is the fact that I had to wait over an our to get my rental. My reservation was at 9 am but I didn't get my car until after 10:45 am. So I had to sit there and wait which was not okay. Other than that my overall experience was good. I just wish they keep up with the appointments. read more

If I could leave a zero I would!! Recently got into my first accident after 15 years of driving and honestly dealing with them was worst than the actual accident!! Customer service sucks and they need training on having empathy!! Accident wasn't my fault so everything was covered by the other parties insurance but they stressed me out the most ended up having my reservation switched to the Hertz in Greenville NC & they are AMAZING Enterprise has officially lost a customer forever solely because of this location and how they treat people!!!! read more

Rented a vehicle while my car was being serviced at a nearby dealership (warranty service). They gave me a "new" Toyota that had the Check Engine light come on after I got home and they told me it was ok to drive it. They had zero other cars to swap and urged me that it was ok (first I have ever heard that its ok to ignore check engine lights that come on and stay on every time you drive a car). Then when I returned the vehicle they said there were holes in the coolant hoses and want me to pay them $500 for the repair. WTH? 1) if it holes were there, how did I drive over 150 miles over 2 weeks and not have the car overheat? 2) Enterprise told me to keep driving even tho the Check Engine light was on. Isn't it their fault? Bottom line: shady, shady shady. I refuse to pay for their lack of vehicle inspection and the fact that they allowed a renter to drive a car that was in bad working order. Never again Enterprise. read more

O.K., So my car died again Friday night. The mechanics had just replaced the alternator a couple weeks ago and all the electronics died (even the door lock don't work). Completely. Along with the tow, AAA was also supposed to make a reservation for me with Enterprise to rent a car because I was pet sitting over the weekend and I needed to get to work on Monday. I rented from Enterprise while my car was in the shop in November with no problem, so o.k.. This should work out fine. So next morning I wake up, wait until nine when Enterprise opens. No reservation from AAA. Then they asked how I was paying. "Debit card." "Well, with a debit card, we will need to see your driver license (normal) proof of insurance (normal), proof of employment (wait a minute) and proof of residence with a utilities bill no more than 30 days old (WHAT!?!)." If I had a credit card, this would be no problem, but debits "process differently." So I am essentially handing them cash in hand, but they need all this extra documentation to prove I am not jobless or homeless. Of course, I am paid by direct deposit (as most of the country is) which generates no paperwork and all my bills are done electronically (which more and more people do), which also generates no paperwork. And I have no printer at home (mine busted ages ago). They would not accept a tax statement, my retirement fund statement or my prescription pick up paperwork which has my address on it. At that point I completely lost it. I got some else to take over the pet sitting, so that worked out, but I will lose a day at work because I have no way to get there. All because I can't produce proof of employment or residence, even though I have worked at my job for seven years and lived in the same place for eleven years. I cannot believe that debit cards, direct withdrawals from a bank account, have become less valid than credit cards. That people that conservatives are constantly complaining about "living over their means," are punished for living within their means. I can't believe it. I am never renting from Enterprise again read more

Very dissatisfied with the customer service. I called and was hung up on, then I call back only to get placed on hold for 20mins. Finally, on the day of my pick up, I call to say I may be walking in at closing, and I am told that if I am a second late, the computers shut down and I will not be able to get my car. So I arrive 20mins early and they are so busy that I have to wait an hour to get my car and it runs thirty minutes past closing time and I find out that the lady on the phone lied to me because the computers didn't shut down. Avoid these ghetto people that are willing to lie in order to under serve customers. stay away read more

I would have given them one star but I did receive good service from the first gentlemen I booked my reservation with.....with that being said every single time I go there I can expect and plan for the very long waits at this location. I also paid for my rental by the money order process and extended my rental 3 times upon my last extension and paid promptly each time with my last payment I guess there was a misunderstanding between the workers or my payment was placed in the wrong area, but it resulted in me receiving a rude call at 8:30 am, while I was at work saying that I did NOT make a payment the previous day (when I had the receipt from the previous day) after going back and forth and being placed on a long hold the payment was found. I definitely don't suggest renting from there, they are no where near organized. read more

The Enterprise Car Rental on Greenville Boulavard in Greenville NC is some of the worst service I have ever experienced. The service was so bad that he never signed on with them. A good thing too. The staff was rude, the management inept, and I am just glad he never put money in their pockets. They treated him substandard and never gave him the time of day. And I will post any time I can to make sure they don't any of my friends business. read more

The worst customer experience I have ever had. Made and confirmed a reservation online and when I arrived they first tried to see if I could come back the next day as they didn't have a car. Then tried to force me to pay more money for a larger car and I didn't reserve or confirm. When I complained the desk representative was unbelievably rude and even shut me down when I tried to complain. When I returned my vehicle, she didn't even try to make eye contact. I guess the teachable moment the manager said was happen was unsuccessful. Since there are so many rental options in Greenville, go somewhere else. read more

I am not sure how they stay in business...Hidden fee's....Greasy car, smelled like a cheap bar....and the thing broke down and they would not drop off a new car to me...I had to ride with the tow truck driver....No refund on the full tank of gas I put in the first car...No refund for the day I lost due to the breakdown and pickup of the next car.....BEWARE....DO NOT RENT FROM THESE FOOLS !!!!!!! read more

They are terrible..........Never will I use their services again!!!!!! Would give them NO stars but it wasn't an option!!!!