East Carolina Powersports is the place to be! You will not find a more knowledgeable and friendly…read moreGM (Mike Southern) & Staff. They go out of their way to suit your Power-sport needs and make your experience there fun, exciting and enjoyable as well as cost effective! I can not recommend East Carolina Powersports enough, it's truly an amazing establishment!

I purchased my jetski from Performance East and brought it in for repair. A Kell was placed on the…read morebottom and after one weekend in the water it was gone. I took it back to Performance East and was told I would be given a discounted rate to replace the keel guard. Anna quoted us $387. While we question the warranty in the product we agreed to have the keel guard replaced. We drove from Raleigh for the Keel guard to be replaced. The work was done and we drove back to Goldsboro to pickup the jetski. Anna told us the keel guard must cure and not go into the water for at least 48 hours. While she was checking us out, the employees washed the jetski and the keel guard was ruined. It was literally peeling off in the parking lot of Peformance East. Anna said this was their fault and they would replace the keel guard. We returned with the jetski and upon checkout were told the total was over $500. What?!?! We have had to travel 4 Saturdays this summer for the repair that should have never happen. When the cost was questioned they were not please to hear our discontent. I stressed that due to their screwup we have had to make 2 trips to drop off and pickup from Raleigh. Besides, this was clearly not the quote price. We asked for $100 off to compensate for the travel and the inconvenience! I stood my ground and the sales manager came out and agreed but told us to never bring our jetski back. Look at other reviews. Apparently, this is a common statement to customers who stand their ground. Well, Mr. Sales Manger, I won't be back. I hope your monthly sales quota is doing great! It is time for a new FX SVHO and you have lost our business. We don't buy cheap toys! You are not the only power sports dealers. We have sung Performance East praises since 2015, but never again. We will steer our jetski group to another dealer. Horrible experience!

I went there to have my bike serviced... I took a test ride…read moreon the new 26 while I was there... High pressure, sales environment, the service department came out with a list of a bunch of things that they said was "wrong" with my bike. I feel like this was more of a ploy to get me interested in buying a new bike which I told him from the get-go that I wasn't interested in doing However, during the process there was a bike that I might've been interested in Until one of the service managers named Elvis, God involves in the process When we couldn't make a deal and I was in the process of leaving, I thanked him for his time and effort... And he acted very pissy and insulting about the fact that we couldn't make a deal. Telling me that I was gonna regret it yada yada yada And then on a follow up conversation with the actual salesman "Q" (very nice young man) we were talking about my thoughts and if I had any further interest. I asked a couple of questions about finance rate and how many months at which point Elvis jumped back in with a bunch of "well we can work that out when you come back in" at which point I said to Q (not sure why Elvis was listening in) I said well, if you just can't answer a couple of simple questions then we're not gonna be able to do this deal. Elvis told me to shut up and stop talking... At which point I told Q that we were done and I wasn't interested in being treated like that. This location has gone through several different management changes over the last five years or so It is a shadow of what it was

This place has some the worst customer service I've ever seen. They made me load up my bike in the…read moreback of a friends truck, haul it an hr there to the shop. Just for them not know how to get the bike out of the bed of the truck. Ended up having to built a ramp out of pallets MYSELF, while the Harley tech stood there and stared at me.

Amazing event for a wonderful cause. Everyone was so supportive and the event was well organized…read more Thank you for the opportunity to be part of the 22nd Annual Toy Run for Children's Home. Thank you to the staff and everyone involved.

My husband and I both just had service done on our harleys at Harley Davidson of New Bern. Couldn't…read morebe any happier! Awesome group of people that worked really hard at a good turn around time. Sheila was standing and both technicians in the bay did everything they could to address any concerns that we had. Great experience! Reasonable price for services. Definitely will continue to frequent this business!

RUN !!- don't walk away from this dealer!…read more Worst dealership experience ever (Rocky Mount) by far! After a lot of research on boats and prices, I purchased a Hurricane deck boat from them because they had the best price. That's the last good thing I can say, below are the reasons why: 1. Internal coordination is like the keystone cops. I live 3 1/2 hours away but I went there because they advertised the best deal. It took three scheduling tries to get to see the boat I wanted. The 1st time they called about an hour into my drive and said the boat hadn't been delivered from another office like they expected. The 2nd time they cancelled due to weather. The 3rd time the boat wasn't ready to be shown. I arrived around noon, and they had it apart and were just cleaning it up. Also, the motor was visibly damaged - but never mentioned in out discussions. Each trip was scheduled at least a week in advance. 2. The boat was supposed to have been water tested, clean, and full of gas when delivered. Delivery was supposed to be in the morning because of bad weather coming in the afternoon. I got a call saying they were going to be late as the boat wasn't cleaned up yet. When they delivered the boat, it was almost out of gas, and the boat speakers were broken from the power wash. The storm was coming in, and they drove the boat a short distance to my dock. I didn't have time to thoroughly check the boat. I did notice the boat was not strapped down to the trailer and wasn't delivered using a transom saver as promised by the service manager. 3. When I checked the boat the next day, I found the trim instrument didn't work, the ladders weren't working properly, the motor which was replaced didn't have the decals, the prop was dinged, AND the steering didn't work! When you turned right it went left and vice versa!! The drove it to the dock and never said a word about it - DANGEROUS!!! Obviously they did not do a water test on the boat. 4. They picked up the boat the next day and promised to fix the problems. I did ask them to put in a NMEA 2000 interface between the motor and the Simrad GPS. I also talked with their president, Lance Cherry, who said they would take care of everything. 5. The service manager does not know his products. He initially told me they could not interface the 2023 Suzuki motor with the Simrad, my motor was the wrong version. I told him he was wrong and about a week later he said he'd checked with Suzuki and gave me a very inflated price to do it. He also said the boat did not need a transom saver because the motor had one built in! After checking with Suzuki, I found out the "kick stand" was for working on the motor and NOT to be used when traveling. There was an adapter the works with the trolling motor. The service manager said it was for the headlights! When they redelivered the boat, it was not strapped down (contrary to federal and state requirements), no transom saver, and the trim tab and analog speedometer still didn't work. 6. Never again! Also, I never heard back from Lance after leaving him several messages.

Would give zero stars if could. Shady business who makes false promises they can't keep then won't…read moreown their mistakes. Wouldn't recommend.

The service department has horrible customer service. Something as simple as wiring headlights on a…read morebike. As soon as I said my bike was a 1999 they immediately said we don't work on bikes that old. For simply wiring headlights?! The attitude and feeling of "your not important enough to even talk to you" was very high. I recommend no one that owns a bike to go there at all.

I needed to ship my bike back to NC and reached out to Fun Products and spoke to Dan. I asked him…read moreif I could have my bike shipped and inspected. He and his staff were incredibly helpful and very professional. He accommodated the shippers, inspected my bike and stored it until I arrived in NC. When I arrived and met with Lisa, she helped me get my bike and everything was good to go. Huge thanks to Dan and Lisa and all of your help and kindness.