Go here i you want to pay double the price. Save your money and go to MVA. Yeah you might have to…read morewait a little bit at MVA but you'll save alot of money

They were so helpful guiding me through the process to registering a vehicle in Maryland. I was in…read moreand out. 100 timed better than going to the MVA. Highly recommended.

On October 4, 2025, until today, December 4, 2025, I rented a car from Enterprise Rent-A-Car…read more Youssouf (Black male) was my initial salesperson and the person I worked with throughout my experience; his customer service was impeccable. On one occasion, I had a transaction with Micheal (Black male). Initially, I was given a Jeep Compass to drive, but it was noted that the car had a crack in the windshield. I rented the car for a few weeks. Over time, the crack spread and had to be replaced. On December 2, I returned the Jeep Compass, and Youssouf stated that he would put in a repair order and call me once it had been repaired so that I could retrieve the car. Meanwhile, I was given a Toyota RAV4. It also had a crack in the windshield and drove with a misalignment. I did not feel safe in the car. This is the email that I sent to Youssouf following my in-person discussion with him on December 2, 2025: Dear Youssouf, Please acknowledge receipt of this email. Thank you. I am writing to follow up on our in-person conversation earlier this evening (12.2.25) regarding the Jeep Compass that I returned (12.2.25). You mentioned that a windshield repair order would be placed immediately and that I would be notified once the repair is complete so I can pick up the vehicle. I kindly ask that you honor this commitment, as I was very satisfied with the Jeep. As a long-term customer, it is important to me to have a vehicle that meets my needs, and the Compass drove well and was reliable for my daily use. In the meantime, I accepted the Toyota RAV4 since it was the only vehicle available. However, I would like to note several concerns: The windshield on the RAV4 is also cracked, similar to the Compass, which raises concerns about the crack spreading further (photo attached). The vehicle does not drive as smoothly or feel as stable as the Compass. When I received the RAV4, the gas tank was only one-quarter full (photo attached). I wanted to bring these issues to your attention so they are properly documented and acknowledged when I return the vehicle. Thank you for your attention to this matter, and I look forward to your update regarding the Jeep Compass. Sincerely, Audrey A. On December 4, 2025, Youssouf honored his word and called to inform me that I could pick up the Jeep Compass today. He stated that it was ready and that I should speak to Micheal since he would be leaving at noon. I arrived at the office at approximately 1 PM EST. Angel (White female) asked me if I was there for the Jeep Compass; I said, "Yes, I need to speak with Micheal." She insisted on helping me, stating that it wouldn't take long and that she was aware of the pickup. Micheal (Black male) walked past me and stated that the car was being washed and cleaned and would be ready shortly. Meanwhile, as I was waiting, Angel went into the system and changed the rental rates on the car, which should NOT have been changed because my current contract was still active. She made an error. I happened to check my email and saw that she had sent me an updated contract with the rates changed. I told her that my contract should NOT have been changed and that I was only there to pick up the car. A pickup that should have only taken a few minutes turned into complete chaos because Angel changed the contractual agreement (intentionally or unintentionally). At this point, Luke (White male) interjected. He approached the matter as if he were "Superman rescuing the damsel in distress," although she had made the error. He told me that I would have to keep the contract that was sent to me, at the rate of $65 instead of my current rate of $49, and that he would change the rate in the system. I told him that I did not want to keep a legal contract at a rate of $65 because I would be held to this agreement. It is a legal contract. His second offer was to close out my active contract and rewrite the contract, charging me an additional $300 deposit, while I waited days for the current hold of $300 to be released. I disagreed with the inconvenience because I did not have an extra $300 to place on hold. At this point, he said that he was refusing to rent me a car. I asked to speak with his manager, but he refused to give me a point of contact. I called their customer service, and no one helped. He also accused me of having a "tone" because I said, "She made the error," referring to Angel. Along with this public post and others, I have forwarded this complaint to Enterprise Rent A Car corporate office.

Please update your website, and inform your employees, to disclose the additional $300.00 deposit…read moreWHEN information is being collected, at the counter, from the client. Don't wait until we're in the car, and say, "by the way..." You had no internet access in your building, so I could not access my Allstate deductible amount. I had the identification card in my Wallet. I even agreed to pay an additional $124 for your extra insurance, because your internet didn't work. We get out to the rental car, and cannot connect to my Bluetooth because there's no internet. I'm told to drive to Sheetz, maybe I can access the internet there. Then he informs me of the additional $300 deposit. So what started as a $362 quote, then $524 (because I can't access my deductible info because - no internet), ends up being over $800?? No thank you. I try to get an Uber back home. Guess what? No internet service. Thankfully one of your employees offered me a ride (I am 8 mins away) I have nothing negative to say about your staff-they were pleasant and professional. I know they have no control over hidden charges. I am a senior citizen, on disability. I say this not to evoke sympathy, but to encourage you to practice proper business ethics. Disclose this information at check-in. Fix your internet. How do you run a business with no internet? Do better.

While the facility appears new and vacuums are free to customers, I always seem to have problems…read morewith the monthly club scanning process. I purchased the monthly membership for convenience but the system does not recognize my license plate. I spoke to the front office and they gave me an alternative windshield sticker to use, however, their system STILL does not scan it. I ended up having to purchase a one time wash because I was holding up the line trying to get my plate to scan and they refused to refund me the money. While I'm sure others have a great service and no issues, every time I came here, it was always something to deal with.

Consistently beautiful landscaping really stands out in an otherwise unremarkable commercial area…read more Employees are always courteous and helpful and maintain the robotic carwash equipment perfectly. Does a great job on my car everytime. Highly recommend.

BEWARE IF YOU CARRY ONLY A DEBIT CARD!! Even though we triple verified and had a reservation,…read morestill card would not run and no one on location can fix it. Even Equifax can't tell you why. So my wife with perfect credit and plenty of cash in hand and in the bank can't rent the car and would have been stranded two hours from her destination. The budget manager helped out and found another rental car agency close by and she rented a car no problem. I am just thankful it was a daytime flight.

Me and my poor 2001 Subaru Outback limped into Dave's on a Saturday at 1:45, right before closing…read more I was driving from Pittsburgh to DC and after getting gas, the car refused to start. The mechanic sorted out my problem quickly and took the time to educate me on what happened, then checked with me on what he wanted to do and what it would cost. At that point I would have paid $$$ to not be stuck in Hagerstown for the weekend (sorry Hagerstown), but he in no way took advantage of my stuck situation. He got the orders in for all the parts right before the shops closed and the receptionist even went out and picked up the parts from the stores where the delivery people had already left for the day. I was back on the road in under and hour and my car is running great. This business is family owned and they really do treat you like family. I highly recommend Dave's to anyone, especially people stuck with car trouble on 70!

They are a great bunch of guys. Customer service is top tier. That's what I like most and they're…read morevery honest.

I took my car into the local spot just get some insight on a P0455 code that I identified with my…read moreFIXD tool. I thought it would be simple for the local shop to fix before inspection. The shop quoted almost $700 after my having spent a little over $900 earlier this month relating to that same P0455 code. "Lucky" for me, the car started hesitating, dash lights flashing, and difficulty steering, so I was afraid to drive and didn't want to call a tow just to get it to the shop. Convinced I'd have to get a new car, I found Kevin's paperwork in the glove box from 2023 and gave him a call. Kevin came over and asked detailed questions about what I experienced...he told me what he thought might be going on and that it may not be as bad as I thought. Kevin walked me through the process and I was able to see what he thought needed attention, why it need attention, and how he fixed each problem. I'm a visual person so this approach gives me confidence in his process. We took a test drive before and after the fix and my car feels new again!

Did not realize/was not informed that all services are weather dependent. Was messaged the day of…read moremy appointment that it was canceled due possible rain. No follow-up to reschedule.