On October 4, 2025, until today, December 4, 2025, I rented a car from Enterprise Rent-A-Car…read more Youssouf (Black male) was my initial salesperson and the person I worked with throughout my experience; his customer service was impeccable. On one occasion, I had a transaction with Micheal (Black male). Initially, I was given a Jeep Compass to drive, but it was noted that the car had a crack in the windshield. I rented the car for a few weeks. Over time, the crack spread and had to be replaced. On December 2, I returned the Jeep Compass, and Youssouf stated that he would put in a repair order and call me once it had been repaired so that I could retrieve the car. Meanwhile, I was given a Toyota RAV4. It also had a crack in the windshield and drove with a misalignment. I did not feel safe in the car. This is the email that I sent to Youssouf following my in-person discussion with him on December 2, 2025: Dear Youssouf, Please acknowledge receipt of this email. Thank you. I am writing to follow up on our in-person conversation earlier this evening (12.2.25) regarding the Jeep Compass that I returned (12.2.25). You mentioned that a windshield repair order would be placed immediately and that I would be notified once the repair is complete so I can pick up the vehicle. I kindly ask that you honor this commitment, as I was very satisfied with the Jeep. As a long-term customer, it is important to me to have a vehicle that meets my needs, and the Compass drove well and was reliable for my daily use. In the meantime, I accepted the Toyota RAV4 since it was the only vehicle available. However, I would like to note several concerns: The windshield on the RAV4 is also cracked, similar to the Compass, which raises concerns about the crack spreading further (photo attached). The vehicle does not drive as smoothly or feel as stable as the Compass. When I received the RAV4, the gas tank was only one-quarter full (photo attached). I wanted to bring these issues to your attention so they are properly documented and acknowledged when I return the vehicle. Thank you for your attention to this matter, and I look forward to your update regarding the Jeep Compass. Sincerely, Audrey A. On December 4, 2025, Youssouf honored his word and called to inform me that I could pick up the Jeep Compass today. He stated that it was ready and that I should speak to Micheal since he would be leaving at noon. I arrived at the office at approximately 1 PM EST. Angel (White female) asked me if I was there for the Jeep Compass; I said, "Yes, I need to speak with Micheal." She insisted on helping me, stating that it wouldn't take long and that she was aware of the pickup. Micheal (Black male) walked past me and stated that the car was being washed and cleaned and would be ready shortly. Meanwhile, as I was waiting, Angel went into the system and changed the rental rates on the car, which should NOT have been changed because my current contract was still active. She made an error. I happened to check my email and saw that she had sent me an updated contract with the rates changed. I told her that my contract should NOT have been changed and that I was only there to pick up the car. A pickup that should have only taken a few minutes turned into complete chaos because Angel changed the contractual agreement (intentionally or unintentionally). At this point, Luke (White male) interjected. He approached the matter as if he were "Superman rescuing the damsel in distress," although she had made the error. He told me that I would have to keep the contract that was sent to me, at the rate of $65 instead of my current rate of $49, and that he would change the rate in the system. I told him that I did not want to keep a legal contract at a rate of $65 because I would be held to this agreement. It is a legal contract. His second offer was to close out my active contract and rewrite the contract, charging me an additional $300 deposit, while I waited days for the current hold of $300 to be released. I disagreed with the inconvenience because I did not have an extra $300 to place on hold. At this point, he said that he was refusing to rent me a car. I asked to speak with his manager, but he refused to give me a point of contact. I called their customer service, and no one helped. He also accused me of having a "tone" because I said, "She made the error," referring to Angel. Along with this public post and others, I have forwarded this complaint to Enterprise Rent A Car corporate office.

Please update your website, and inform your employees, to disclose the additional $300.00 deposit…read moreWHEN information is being collected, at the counter, from the client. Don't wait until we're in the car, and say, "by the way..." You had no internet access in your building, so I could not access my Allstate deductible amount. I had the identification card in my Wallet. I even agreed to pay an additional $124 for your extra insurance, because your internet didn't work. We get out to the rental car, and cannot connect to my Bluetooth because there's no internet. I'm told to drive to Sheetz, maybe I can access the internet there. Then he informs me of the additional $300 deposit. So what started as a $362 quote, then $524 (because I can't access my deductible info because - no internet), ends up being over $800?? No thank you. I try to get an Uber back home. Guess what? No internet service. Thankfully one of your employees offered me a ride (I am 8 mins away) I have nothing negative to say about your staff-they were pleasant and professional. I know they have no control over hidden charges. I am a senior citizen, on disability. I say this not to evoke sympathy, but to encourage you to practice proper business ethics. Disclose this information at check-in. Fix your internet. How do you run a business with no internet? Do better.

Go here i you want to pay double the price. Save your money and go to MVA. Yeah you might have to…read morewait a little bit at MVA but you'll save alot of money

They were so helpful guiding me through the process to registering a vehicle in Maryland. I was in…read moreand out. 100 timed better than going to the MVA. Highly recommended.

I just returned my Expedition SUV yesterday from a week long rental and everyone should know how…read moregreat the HGR Budget staff is. Since we moved to the area in 2022 my husband and I have been using the Budget counter. We were renting weekly for personal reasons back and forth to NYC area (until our household goods were moved here and we sold our house) and now rent at least monthly or according to our WFH employment assignments. Hope, Donna and Turq are consistently THE best service providers. (We have traveled around the US and the world and know a few things about rental car staffs!) The HGR Budget staff are all efficient and courteous in every way. They care about the condition of the cars they service and we have never had a problem. This is s m a l l regional airport. When THE ONE commercial plane arrives on THU/FRI/SUN the lines are long. I have witnessed the staff being treated unnecessarily discourteously when the staff has NOTHING to do with the inventory that has been ordered in advance. Please be kind.

If I could give this company minus three stars I would. My flight was delayed into Washington DC…read moreand they closed before I arrived. I called them on my layover and the only option they would give me is to wait overnight in the airport until they open the next day. When I had to get an expensive Uber and try to book the next day for my eventual location, they wanted to charge me $350 for 2 days. Absolutely shameless.

Worst Experience !! Even one star is one too many. Rented a car in Martinsburg, WV for a trip to…read morePA. Once on the highway I experienced violent shaking in the right rear of the car. Called WV rental place, and was told they had nothing else to rent, take the car to PA, Drop it off in Altoona, PA and they would exchange the vehicle. Got to Altoona, they had even worse service. No vehicle and ZERO help. I left the vehicle and went to Enterprise where I had a fantastic rental experience. I was called a liar by Hertz and told that i just wanted a free car for the day. (even though i had to rent a car for the week from a competitor). After dozens of calls to both the WV and PA rental place as well as the Hertz support center, they finally took the vehicle to service and determined i was NOT lying. Took over a month to clear it up and get the hold off my CC. At no time did anyone ever call me back, I had to initiate all contact to clear it up. Never should a customer be called a liar !! Will NEVER rent from Hertz again. And I travel a lot and rent cars all the time. !!

Worst car rental company on the face of the earth. Agreed to 70 dollars a day... little did I know…read morethey were going to charge me 120 a day after receiving the car. Car died on me the first day. No road side assistance came until the next day. I spent my Uber out of pocket. NOTHING WAS DONE they didn't want to compensate me for anything and they scammed the crap out of me thinking i signed up for 70$ a day. 3 days cost me over $400 bucks. DONT USE THIS COMPANY THEY ARE SCAM ARTISTS

Rented a vehicle for a trip to Florida. On the return trip, I had a medical emergency and couldn't…read morereturn the vehicle myself. Had to have someone drop it off in order to avoid late charges. Found out they put me on their DNR list. Tried to explain. Called the main office in Gaithersburg and spoke to someone in the risk control department. Was told they would look into it. Never got back to me. The manager at the rental place nor her manager was willing to work with me. Another car rental agency said Enterprise never removes a customer from this list. Lesson learned.

Evan was so helpful! Our vehicle broke down on our vacation and Evan was able to get us a vehicle…read morebig enough to fit all our family and our luggage back to Cincinnati, Ohio on a holiday week. Then when we returned the vehicle my son forgot his iPad in the truck. They were very honest and returned it back to us right away. Great service!