The bartender (Lexi M.) that served us was very unprofessional, non-attentive and rude. She had an…read moreugly tone of voice, and you could just tell she didn't want to be bothered. She didn't know the bourbons that they had, and was unwilling to name them for ordering. They ran out of lemon juice to make drinks with, and didn't offer any substitutions or suggestions for another drink. Overall very disappointing experience for the price of the drinks.

I have visited this historic place over 15 times in the past 20 years and this last weekend left us…read morea bit disappointed. First of all, the hours of the Tack Room... which if a fantastic experience, have been cut back. I was shocked to hear their top shelf bar closes at 10 PM on a Saturday night! Then, the formally great breakfast buffet was below average. After that the courtyard hot tub did not work. When we asked question about all the changes we were told "new owners" every time. The good news is that the staff is all still awesome and try to help all they can. We spoke to two other large groups who were down for their yearly trip and they joined is in their open disapproval of the changes. The bad news is that new owners are clearly trying to cut cost and it shows. I sincerely hope they soon realize that both the La Posada Hotel and Laredo TX are quite unique in their international hospitality and traditions. They have always been so very welcoming and helpful, a main reason for the repeated trips by those who know and love it. This place has been recognized numerous times in both magazines and television programs and I hope the new owners figure out they have a gem that needs to be left to run as it has in the past, or they will lose it. I have done business in Laredo and Mexico since 2007 and speak with some experience that the worst thing groups or large corporations can do is try to "Americanize" Laredo.

Terrible service. I'm gold and make almost weekly reservations with Hertz. I'll never rent a car…read morefrom the Laredo location again. I had a reservation, confirmed and paid for. When I arrived at the counter the agent was extremely rude. Greeted me by saying "What do you want?" I showed her my reservation (usually the keys are already pulled and waiting)... she shouted "Well I don't know what you want me to do! I don't have any cars... they're all dirty" I said "Oh... Well how long does it take to get one clean?" She replied "Well even if I had a clean one I have 15 other reservations... and they would come before you anyway" I ended up leaving the airport and renting elsewhere. Worst customer service ever. I can understand having to wait to get a car cleaned, but I was treated like a dog.

5 star rating and if I could give more I would. In particular, Jennifer, who was patient, helpful…read moreand caring with my dilemma. She solved my issue with grace and kindness and I am forever grateful for her time and concern with my situation. I will never forget what she did for me and I will always rent with Hertz whenever I'm in Laredo again. Thank You! Thank You! Thank you!

I stayed here one night for a work trip. When I tried to check-in, I learned they gave my room…read moreaway. I was then given another room and when I entered someone was already occupying the room. I came back down, they apologized, and could not accommodate the room I paid extra to stay in. I was also not credited back for this issue. The only two positives are they do serve a nice free breakfast, and the hotel is close to the airport. I'll be staying elsewhere when I have to work in the area again.

Quick check in, friendly staff. Complimentary cookies and bottled water. Thumbs up to Hilton for…read moretheir great staff

I love this beautiful BnB. I stayed there for the first time this weekend for the sister City…read moreFestival. Absolutely beautiful. My room was terrific, the staff and owners were delightful and the breakfast was to die for! I am sort of fussy and everything about Laredo Mansion was perfect! This is my hotel of choice in Laredo.

Great little gem in Laredo. Contactless check in but are readily available to answer any and all of…read moreyour questions via email.

Amazing hotel! It's so nice and clean! I definitely enjoyed my stay here…read more My family and I were coming back from Mexico. It took us an hour and a half to cross the border! We were in some lane that didn't move for about 45 minutes! After we crossed it was getting late and we decided to stay here. We got a two-bed room. The room was big! The beds were big! The flat screen was big (enough) too! Enough for a family of five. The bathroom was very clean and really hot water came out instantly. I missed instant hot showers. In Mexico, I had to heat water to shower. There was a funky smell of sewer that came out the sink (though the water was clean). We didn't care much since we were only going to be there one night. The beds were really comfy, especially the pillows. It helped with my current neck pain. :) There are many restaurants nearby. We went to Burger King about half a mile away. It was terrible. But that's another story to tell. Here: http://www.yelp.com/biz/burger-king-laredo-5 I had a good nights sleep. It was really warm but we turned on the AC, and it worked like a charm. There was zero noise outside too. Plus, here you get COMPLEMENTARY BREAKFAST! But, it's ALL EMPTY CARBS. :P They have a waffle maker and warm muffins. They have cereal too! And coffee. It was delicious... but it makes you feel hungry after two or three hours. I 368643579437755 times would rather come to a Super 8 than some other hotel. It's reasonably priced too.

It is a very good option if you are looking for somewhere to spend the night and have some rest,…read morethe room was very clean, and the a/c work wonderful it cool the room really fast , the bed and pillows were comfortables, no loud noises outside, the only thing is that they will not take a $100 dollar bill so bring change lol , other than that I would stay here again if I need too.

On Friday Oct 26th, 2018 my wife and I drove to Laredo from Eagle Pass specifically to talk to a…read moretravel agent. The agent we talked seemed willing to help us with our cruise to the Caribbean. She asked for our date of birth, address, our cell numbers, and my email address. She said she was going to research and get the best possible deal. She told us she would email her results later that afternoon. We drove back to Eagle Pass and did not receive any information on Friday. 1. We never received an email 2. We never received a curtesy call 3. We never received a follow up call We wasted 4 hours and gas money going to Laredo for nothing. Update: I sent an email complaining to the agency and the travel agent called us with an excuse. Too late I decided to go online and book the trip myself. The travel agent L.T. made Lozano Travel agency look bad.

Excellent! I have always traveled with this agency with no problems. I always travel with peace of…read moremind and make my trips magical! They help you book the best hotels while staying within your budget. Very friendly agents, they answer quickly to any doubts by email or phone. I highly recommend Lozano Travel.