I flew from MN to Columbia for daughter's graduation at University of South Carolina. Over the…read moreyears I have been a frequent visitor and always rent a car. This last time I became a fan of National. The easiest process ever. Thank you to every single person working that weekend. Each individual excelled in their job. I will never rent from other companies again. I hope that other locations are run the same way.

National car rental is bad a collecting keys my wife left her keys inside their box and National…read morestill claims that she did not even though she took pictures and email them to costumer service. We got a charge of 250$ for a key that was left inside their return box. Sad that they have to make their money that way.

Although the staff was friendly, I got a fabulous rental and returning the car was smooth, I…read moreencountered a few hiccups at this Enterprise location a couple weekends ago. After first stopping by the desk agent inside the airport, I met with the outside agent, I believe his name was "Brian" or "Brad." He walked me over to my car and also offered a few upgrade options. I thought this was pretty cool and decided to upgrade for, per his words, "just ten-dollars more." As we went over the contract I noticed it was $10.99, not $10; a small amount, but still more than what I was quoted. Second: I mentioned immediately that I did not want to purchase their insurance, and the push back and "what if" scenarios I received were so ridiculous that after telling him multiple times, "No i'm declining it... no, I'm not purchasing," I almost cancelled the rental. Attempting to scare customers into purchasing insurance they don't need (because most credit cards offer car rental insurance as a benefit) is not only unethical, but (should be) illegal. Last... I didn't realize until I returned home and looked at my receipt, that the pickup times on the receipt and rental agreement differ. The receipt indicates I picked up the rental earlier, which translates to keeping the vehicle longer. Not worth the hassle challenging, but with everything combined I will consider the other rental companies at CAE before renting from this location again.

Still waiting for an invoice from a car returned to this location 4 days ago. Also I was told on…read moremultiple occassions that a "regional manager" would contact me to help and that also has not occurred. I really just need the invoice though so I can end this experience.

Easy peasy check out & check in. The check in process was especially easy. Would have preferred…read morea smaller car (with gas prices spiking) but the SUV was fine.

This place is terrible. My car was in need of an oil change so I called and went in multiple times…read moreto try to get a new car. The people were rude and not helpful. They said they'd leave a note on my account for a replacement and I never heard from them. My car ended up breaking down on the side of the road and of course no one there would answer the phones. I got ahold of roadside assistance and both representatives there even said that the front desk people were rude and not cooperative.

Review for Hertz - Columbia Metropolitan Airport (CAE), South Carolina…read more After a very long late-night flight into Columbia, my husband and I rented a car from Hertz. We did encounter a few billing issues and, due to our early return, weren't able to speak with anyone at the counter before leaving. However, once we reached out to Hertz, the responsiveness and professionalism we received were excellent. Manager Leigh Mitchell personally followed up with an email, apologized, and ensured the issue was corrected. We truly appreciated her attention to detail, the follow-through, and the commitment to customer service. I am especially grateful to Leigh Mitchell for turning a stressful situation into a positive experience.

A President's Circle here, and that means nothing to them. I reserved a premium car, and they…read morewanted to give me a RAM 1500, because he said it's "premium" there. I end up getting Hyundai Tuscon. Then when I returned, they told me I had to get the miles for them. Before I could say something another employee stepped in and took the keys. I after landing in another city. I see they scanned my vehicle 3 hours after the return time and charged me another day. I called the office sharing I had proof I was there before the time. They said respond to the email with the proof. And to my surprise they added another day. Charging me 3 days for a 1 day rental. I have escalated this issue to BBB, also pursing other avenues.

Very very RUDE staff... the car was dirty .. car runs like crap.. I have the same car at home so I…read moreknow that this rental has something wrong. And y'all just don't care .. very sad

Last time renting from Dollar. This was a prepay rental at…read morethe Cleveland Airport. Car was not ready but I did get an upgrade. My problem is 1 of 2. First they changed the tax on a prepay. No one else does this, the airline and hotel didn't increase their price so why is Dollar stating the taxes changed on a prepay??? Second, I had an early morning departing flight so I filled up the car the night before. A few weeks later I received a letter stating the car was 3.3 gallons less from full and I would be charged $38.00. I kept the receipt so this will be disputed with Visa. Be advised, STAY AWAY from Dollar car rental!!!!