I made a U Haul reservation online 3 weeks ago and requested to pick up the truck and tow dolly at…read moretheir Monticello location which was U Save. I went into their office 3days ago and spoke with the manager, Adam, who told me he was working on getting my equipment. I received a call today from U Haul reservations and they told me that I would have to drive to WI to pick up the truck, a 4 hour round trip. Needless to say, I was angry and felt deceived by Adam. If he had been honest with me when I went into his office, I would have cancelled my reservation and gone elsewhere. His deceptive and misleading information has caused me delay and inconvenience but he didn't care. he did absolutely nothing to help me. In fact, he made matters worse.Save yourself some trouble and rent elsewhere.

The manager and staff at this location helped me when I was stranded 300 miles from home. They were…read morehelpful in finding a tow and servicing my vehicle in a very timely manner. I might even consider going a few 100 miles out of the way next time I need any service on my car.

EXTREMELY professional service! I had a bizarre situation where I had to bring my car after hours…read moreand I live far away so I never appeared at the shop in person. But, I dealt with Danielle over the phone and she was very, very nice and professional, patient and understanding. The work got done on my vehicle and all is well. My only knock is I was not informed about the charge for a diagnosis and the amount, I saw it after the fact, but I wouldn't have changed my getting it done. I chose SISU based on the reviews I read online and they more than live up to what is said. Bring your car here, they will take fine care of you!

They are the worst experience I have had. They said they were 7 minutes away and they never showed…read moreup I just had surgery 2 days prior, I lost that appointment because of there failure do not use them, they will cause you pain just like me!!!!!!!

Not 24hr service. I called 5 times, and left several voice mails Wendsday morning, and no answer…read moreAGAIN! My bike broke, and I ended up walking to work. I have called on more than 10 occasions now in the morning with NO ANSWER EVER! There is no excuse for this! If you don't have early morning drivers, please STOP advertising "Open 24 Hours" The time I called ahead, the guy seemed disorganized. I placed my order to be picked up for work in the morning. I called back that evening before and they had no clue. So I had to place my order again. When I complain on their Facebook page, all I get are excuses, they blame the phone company, they tell me to call ahead... I don't always know ahead of time! How about you TRY ANSWERING YOUR PHONE! You are a Business. A+? They got an F on every test I have ever given them.

Best quality work and pricing in Monticello! Highly recommend! I've been bringing my Volvo here for…read moreyears.

From the owner: Complete automotive repair service by a certified technician with over 35 years of experience. I…read moretake pride in fixing your vehicle right the first time at a affordable price. My work also comes with a warranty.

My family has been going to this shop since before I had car. I've been going here with all my…read morevehicles since 2014. I have never once had an issue with their quality, time, or prices. They've always done an excellent job. While saving me hundreds of dollars on repairs and maintenance. I was planning to leave a review for quite some time, and to my surprise I saw a review posted recently that seems a bit obnoxious. This shop has always outdone themselves whenever I've done business with them. I would highly recommend going here.

They had the part I needed at a great price!…read more I needed an airbag and I was referred to Rite Away by my local repair shop. It was my first time at an "auto salvage" place...or what used to be called a "junk yard". They had my part and the price was fantastic! What's more, it was already on a shelf so I didn't need to wait. We also went on a hike out back and I found some body parts that I need. So I'll be back to pick them up. These people are super organized. On top of that, they're very friendly. I'm impressed. Frosting on the cake...they have a resident shop dog. Thumbs up! -Daddy Maxx Retro

Back window on our ford was broken and I called around and Rite Away had it in stock. They were…read moregoing to be closed but waited around for me...thanks to cell phones. I knew I was going to be cutting it close. No complaints at all.

This garage definitely wants an appointment, for everything. Prices for simple services (fluids,…read morefilters, etc) seem competitive and maybe a bit lower than the big corporate booths. For the more expensive services (engine, transmission, etc) I suggest doing your price research and get their estimate and make your choice (they might be high). Top notch customer lounge.

VERY DISSAPOINTED to say the least - I want you the potential client for them to understand the…read morewhole situation. A little over a week ago my driver spun a piston crank and limped into their establishment. They call me and tell me no metal in the oil so we should be able to fix it. We are all happy and a huge weight is lifted off of our chests. Next morning it is slammed back on it. Well no sir, the very sweet lady calls to say, we only checked on the dipstick and not the oil pan. You have plenty of shavings in your oil. Talk about bursting your bubble. So we are - Ok what are options? Well you can get a REBUILT motor for $30k or a new one from Dodge dealer for $40k. WHAT? let me give you a little background on me, I created and admin the largest Hotshot Trucking social media and internet Network in the USA, over 600k members, 30 groups, 5 websites, blah, - and I own a Hotshot Trucking Carrier of a few trucks. Point is we do this much more than we would like to admit, deal with shops, mobile mechanics, repair shops and know when we are dealing with a good one. Now don't get me wrong, nice ppl but Monticello residents, your being robbed. So I had one of my other drivers come pick up the truck, bring it back to Texas, get a new motor, Install it, with better components and design than original for under 13k in 4 days. Oh Monticello told me the motor gaskets were on a 45 day back order. Here in Texas they are easily available. BTW they charge over $600 just to take the oil pan off and tell us it had metal shavings in it. WTH? less than an hour of work. This is really shameful. So lets get to the nail in the coffin. So I had to send my driver all the way back from Houston Texas in my spare Ford F350 Super Duty, my personal favorite. On the way he said that the ac was not working right, blowing hot and cold. So I call the previous owner, a mechanical genius and he tells me what to tell the shop, to just add the correct amount of Freon and check compressor, etc. (SEE TEXTS ATTACHED). They respond ok. Please understand my driver is a large man, and has diabetic health problems, Him and his brother suffered greatly coming there and I wanted to repair that ac at whatever it cost to get it right. So he took it to them and told them it is not blowing COLD air and check it out. He told them that I had sent instructions too. One of the MAIN REASONS we trusted them, LISTEN TO THEIR HOLD MUSIC ADVERTISEMENT- THEY SAY THEY RUN A FULL DIAGNOSTIC, ARE VERY EXPEIENCED AND WARRANTY THEIR WORK ANYWHERE, so we THOUGHT we were in good hands. So they hastily install a $40 blower, charge us $551, tell us it is repaired and blowing cold air, WRONG- My driver calls me an hour and a half down the road, Boss the AC is NOT working at all, the people say that it isn't their fault, should I go back? I am having health issues and my Doctors appt is Wednesday. I really need to get home but I don't know if I can stand the heat w/o air, We would have to get another day at hotel. I text, call and the head mechanic with all of these years experience tells me that he didn't check, diagnose, run gauges, check Freon , nor did anyone give him my instructions. He admits he should of and that he knew better. Oh boy, I am between a rock and a hard place, My driver needs to drive over 1000 miles still, the fuel, the hotel, the lost time. Yes in my business each day down is about $1200 revenue. I weigh the options, I have top level REAL mechanics in Texas that KNOW what they are doing, do not take advantage or overcharge us. I tell my driver to come on I text the owner WHO NEVER RESPONDS after this. I would of at least gotten an apology or warranty they brag about. I am not someone to yell, cuss, blame others but I will do what I do best as a SOCIAL MEDIA INFLUENCER of 600k followers and GOOGLE REVIEW TOP National LOCAL GUIDES with millions of views, TRUSTPILOT reviewer and a business man that will let the world know when they need to know the truth. Monticello Auto Owners - you need to be accountable to your customers when you make mistakes.

I went here to have a complete estimate on my Subaru. WE had our daughter Volvo there and they did…read morea great job. However, since then they have gotten a new estimator who was very condescending towards women. After I told him I did not want it turned into the insurance. He did not do what I asked and tried to turn it into the insurance after I told him we had gotten paid by insurance already and I wanted an estimate for them to do the work. When I emailed him back and reiterate that, he emailed me back and said they could not give me and estimate until they had my Subaru in the garage to order parts. I still would need an estimate from them!!???? I will not be taking any work there as he is the first person you meet. And I know people who work there now and have in the past. But when he is the first person you meet. No Thank you!!! Aimee