Quit lying. My best friend rented a car over Thanksgiving and she has been stranded the entire time because of a faulty vehicle and was promised a car delivery 2xs and yet she still does not have her replacement. The customer service were rude and un helpful. read more

I need a pickup that was outside the city limits, corporate told me that was good they could do that. I called the Mountain Home, they said no, they would not. AND, to them there is NEVER emergency, you have to order 3 days before you need the car. Manager is also very rude. read more

I had to talk to the manager of your Mountain Home Arkansas because I got a text saying they were only going to pay 1 more day. So I called and talked to the store manager and I had a bunch of questions 2 ask. I wasn't understanding him as I have been really sick lately. So into the conversation some where he told me I didn't need to be rude to him. I didn't need to turn the volume of my voice up. So and back and forth for a few minuets then he told me he could make me bring the car back and not get it at all if he wanted! few more back and fourth a bit more then he got pissed and told me to have the car back by the next day by closing . I told him I couldn't do that cus I needed a car. So long story short I had to apologize b4 he said that"s acceptable. I feel like I didn't do anything wrong so now I'm pissaed because I had to apologize He was rude, condescending, and just plain arrogant. I see many many complaints about this store I think, so that just reinforces that it is not me. It is your employee who represents you read more

Robbie, customer service agent is extremely rude. I was in to rent a car due to my car being totalled and he said I didn't have a reservations. My Autoclub rep said we did have a reservations. He told me they just had a "preauthorization not a reservations. He says we get this all the time? I've managed in my previous work role and I never treated anyone this poor. He said he'd have to put me on a waitlist? Really? read more

I am currently sitting at Enterprise in Mountain Home Arkansas. I was supposed to be picking up a rental car today as my vehicle is being repaired. Yesterday I called to make sure they would have a car for me and the "Manager" that answered was immediately rude...told me I don't call him about the car he will call me if and when he has a car for me...strange and rude but ok I said. It was almost the end of the day so I called him at 4:50 as they closed at 5. He answered and stated "yeah I've had to work all day trying to get a car for you and I told you not to call me I will call you. So fast forward to this morning and I arrive with my husband to pick up rental car. He was rude from the second we walked in. Telling us what an inconvenience it's been for him Etc. My husband gave him his license and credit card and he began questioning why we have different last names I told him we are married and that it was fine I could be the one to give my license and credit card..I also stated that I've never had so many issues renting a car from enterprise. He tells us "we're going to understand something before he rents us a car I run a 30 car fleet and I don't have to cater to you" he then threw my husbands drivers license and credit card at him and said leave because im not renting you shit." We ended up having to drive an hour to another town to rent a car. And was told at the other location that they get customers from the first location all the time. Also I spent hours on the phone trying to get through to someone at enterprise corporate office and never received a call back. Literally tried 5-6 times. Worst service ever!! read more