I picked up a car at the Smyrna, TN location. My situation changed and I needed to drop the car off at a different location. I called the new drop off location to ask if I could drop the car there and how much is the drop fee. I was told I had to call the original pick up location so I called the Smyrna Enterprise. My first phone call I was on hold for 52 minutes and I couldn't stay on the line any longer, later I called again~this time it was just 48 mins still no one answered and my third call I hung up after 41 minutes of being on hold. I called the new drop location back, I explained I needed help, was told I had no option, I had to speak to Smyrna. I never reached them. :-( read more

I like the staffs but this location is totally understaffed. It has been ages since I used Enterprise but my level of expectancy from Enterprise has went down because of recent encounter. Again, the people at this location are lovely but because of understaffing, certain things just fall off, into the cracks. read more

I have rented cars from Enterprise for years and have never experienced an issue like this. Today, however, I was repeatedly sent back and forth because staff refused to enter my card information into the system. This was extremely frustrating and felt inconsistent with the service I've always received, especially given my situation. I expect clearer communication and more professional handling moving forward. read more

5 STARS IS NOT ENOUGH FOR MGR JULIAN AND EACH AND EVERY HUMAN at Enterprise Rental in Smyrna. Josh picked me up - I had and have had a concussion etc from a 19 yr old going 50 thru a red light and TBoning me. He was very comforting and spoke kindly of his life. Then the quality of car, very clean and new, no junkers on the lot. The guys are speedily washing and detailing the cars and they all looked happy. Brandy, Jameson, AND forgive my concussion for not remembering more names but thank you to the whole team, you made this horrific moment of losing my baby and having her totaled, easy. Well done! Thank you read more

I was not impressed with this location at all. First, they didn't come pick me up when they were supposed to when I got off work. And when I finally got a hold of them (and not the call center), they came almost 45 minutes late from the original pick up time. There was no apology offered or anything offered to make it right. Then I get to the dealership and they tell me that there are 3 vehicles available for me, but they have to be detailed first. They did offer my a free upgrade, but that vehicle needed detailed too or at the very least cleaned. I've used Enterprise many times, but this was the first time for this location. "Enterprise. We'll pick you up." Will you? ‍Not likely to visit this location again. read more

Charvez McClure at the North Lowry location is awesome. He is helpful and professional. I have no complaints about the Smyrna team.

I've used this location many times and the people working there are super nice and helpful. I recommend this place 100%. Always a good experience when I go there. read more

Manager does a good job, you can tell he cares...it's just a difficult position a lot of times. We had to get a suv from another location since he didn't have one but was accommodating and showed good customer service when we returned it read more

This Enterprise Rent-A-Car location is a hidden gem in Smyrna, TN. The staff, namely Ahmed and Bud, go beyond to make their customers happy. I have found it to be worthwhile taking a ride share/taxi from Airport (BNA) to 63 North Lowry Street Smyrna, TN to pick up my rental. The service is much more professional than the times I was shoved into my rental at BNA and sent on my way. I receive personable service a the 63 North Lowry Street Smyrna, TN Enterprise Rent-A-Car. The staff does not make you feel rushed, and I believe the staff is a large reflection of the Manager (Bud). I thank you guys for all the times you hace accommodated me. R. Mixon read more

Smyrna,Tn. Enterprise staff is very courteous and well trained. They make it easy on the customer. when an issue comes up they have been fast to respond and resolve any complaints I have ever had. Its nice not having to travel to Nashville or Murfreesboro to get a rental when needed. read more

Prearranged rental for 10/13 through 10/15. Car was to be picked up at the Smyrna Airport (Azure Flight Support). Car not available upon arrival. Numerous calls from Azure Flight Support to the Smyrna TN Enterprise location provided only promises that the car was on it's way. Finally borrowed a car from Azure Flight Support to bring my passenger to their destination. Returned to find the car delivered but without the keys. Waited again until Enterprise returned with the keys. 2+ hour delay in getting our car. Car was absolutely filthy and smelled badly of cigarettes. Called the location repetitively to obtain a different vehicle - the Smyrna location will simply not answer the phone - it transfers to an outsourced general number who just redirects the call to the local number. Continued trying to get the car changed by trying the Nashville Airport location - left a message there but never received a return call. Upon returning the car (as was prearranged) to Azure Flight Support I was charged time on the car for greater than a 48 hour rental period when, as a result of Enterprise's failure to deliver the car on time, no such overage occurred. Poor/non-existent communication, totally disorganized, dishonest location. read more

Made us pull out of our work to determine the milage so i had to drive all the way back and i lost money. I cannot express enough how they will not schedule a good time. They expect it immediately like as if i dont work?? read more

Extremely disorganized. Brought me a damaged car. I called 24hrs in advance and told them I had a 9am appointment so it was important they met me at caliber collision by 8am. I also had caliber collision call them while I was on the road. Not hertz who is much more organized read more

My experience renting a car from Enterprise has been nothing short of painful. Every time I try to call a location to check inventory The telephone system forces me to an overseas call center (who clearly have absolutely no idea what vehicles are in what locations) to try to make a reservation. Once I finally get through to an employee, they have no way of checking availability in other locations. The next car I rent will be from anyone other than Enterprise. read more

This is a great location, and the staff are always friendly. I've been renting from this location since moving to smyrna a year ago. I had a few issues with a car I rented not too long ago and had to switch out at another location. It wasn't a big deal, and is to be expected from time to time since these are rentals and customers usually treat them as such. To my surprise they credited my account a considerable amount in return. This is a business, and the customer representatives are not robots. As they say, you attract more flies with honey than you do with vinegar. read more

We went to rent our car to travel and they told us the tags where two months expired and it was was going to take a hour for them WOW unbelievable. read more

I am grateful for the care and concern noted by this Enterprise location. I always need a pick-up since my wife does not drive. I greatly appreciate the staff and management team (Samantha Duft) for a responsible approach regarding my rental car needs. Peace, Carl read more

Great place for car rental, have rented there for over four years and and never had a problem. Great customer service and friendly staff. 5 Stars! read more

Manager mattew pope gave me hard time renting car went to airport got car with no problem i will never go their again

Friendly, professional and courteous, Really good service. Holden took care of my rental and explained everything. Keep up the good work!

This has to be the most unorganized run company i have had the displeasure of dealing with. The first time i rented from this place was last week. I booked in the morning to pick up a car after work. I get to the place after having someone drop me off. I'm told that in order to rent a car i had to show 1 of like 4 different kinds of bills. Who the hell walks around with a utility bill or whatever? I end up having to leave the place and get my credit card that i don't carry with me, as i just pay up front with my debit card. Then the car i reserved is not available. The one they offered me when i first got there was then given to someone else as well while i was having to go get a credit card. They tried to offer me a truck. Then finally gave me a suv which i didn't want and didn't reserve but at least was better than the truck. I turn in the vehicle at the end. Was told they wouldn't bill the credit card and would allow me to pay with debit. Credit card just holding the deposit. You can guess what happened form here. They billed everything to the credit card. That brings me to the second visit which was today. I reserved the car again. I show up with credit card in hand (still a very stupid process) but whatever. ohh and by the way the area of the website that is supposed to allow you to give everything needed in advanced so all you have to do is show up and get the car.. Yeah that part of the website doesn't work.. Neither does any other part of the website i'm figuring out. I get there and again they don't have the car i reserved. nor any other cars in fact. I was told that i could "hang out" if i liked, to see if any anything would be dropped off. Then later while waiting for my ride to swing back around to get me, that some old van was available. I declined. He said well you can go down the road to the next enterprise. They have 19 cars available. I ignore the fact that they could in fact bring me the car since allowing me to drive all the way there on the promise of a reserved car. But, down the road i go. I sit in line for another 15 minutes. Guess what. Nothing. No cars available. After the lady tries to ask the manager over and over if there was something she could put me in. Every-time she would ask he would make some kind of joke. She finally says, we get it you are funny. The guy is standing right here. Can we give him the SUV? He said no because someone tomorrow night might need it. Ohh and they evidently also have some old van if i wanted it. They refer me to another one nearby. I get to this one. There are 2 people actually working. I spend 45 minutes at this one. I'm next in line when the guy ass if its okay if he grabs the lady behind me. The lady is like, uh no.. he was here first. He's seriously trying to grab the lady behind me so he can hit on her. I finally get waited on and i'm told the last place was also mistaken and that there were no vehicles available unless i wanted a huge extended cab truck. So 2 hours later i'm riding back home with no car. Having wasted my time and the person i asked to simply drop me off a few miles away. Do yourself a favor and avoid this place like the plague. Do not trust the website. It has no actual programmed intelligence as to what cars the places have. They just hope that by the time you get there, something shows up. Horrible business model. The people are highly disorganized and under staffed. I can't think of an actual thing to give credit on. read more

I have never had an issue renting from Enterprise... I highly recommend them myself especially since I recently rented an SUV from them to travel across several States for a reasonable price! read more

I've been renting with enterprise car rental for years and have had really good results with them across the country I normally avoid the insurance fees because my auto insurance company almost always takes care of that. The service is excellent and if you call ahead and make reservations and give them a heads up you can normally get a better rate the other nice thing about enterprise is that they will pick you up. read more

I rented from here and when I went to get the car it was not clean .The entire car had cat or dog hair all over it not a little but alot.it was not cleaned out there was paper froma previous rental in there and a orange under the seat.Good thing we wasnt allergic to pet hair. read more

Before Christmas 2017 I called to reserve a car for the Holidays to visit up North .... not a problem I was told IN ADVANCE ! The day before I was suppose to leave the mgr at this location calls to tell me he had no cars available and I was Outta luck ! I said ok can you help me reschedule for New Years ? I was told no problem !! Moving forward to the day I'm supposed to leave the second time ... Enterprise picks me up approximately 20 minutes before they're closing time . Since I do not use credit cards I had been told to bring electric bill and debit card for the deposit gas/rental . We got back to the enterprise office and the manager was very rude and cold . I have brought the wrong utility bill with a past due amount owed but which was paid in full . The mgr said this will not work .. I said OK I need to go back and get a current up to date bill ! However ; it was TIME FOR Enterprise to close !! So I got NO HELP FROM THE MGR AT THIS POINT CAUSE IT WAS TIME FOR HIM TO GO HOME !!! This 51 yr old female WALked BACK HOME APPX 3 miles in 20 degree weather ! Enterprise ruined my Christmas and my New Year's Also, the manager was rude and could've drove me back home to get another bill receipt and get me on the road however he was too worried about closing up shop and taking his butt home !! Lowdown mgr and company my Opinion ! For all of this inconvenience I give one star I would never recommend this place to anyone read more

I have used this Enterprise for several years and have always been satisfied. They are polite and accommodating. I love that they will come pick me up and take me home after dropping off the rental. Highly recommend. read more

Anthony really took care of us. However, he had to go somewhere else to get us a car and I saw other people come in who had reserved a car and left without one. read more

I have rented there twice and each time I had fast, and courteous service. All of the staff are friendly and show a high level of professionalism. I will go there again and again to fulfill my car rental needs. read more

I recently rented a car from the Enterprise in Smyrna Tennessee. I was advised to park my car around back as I was pulling my car into the spot one of the girls that washes cars quickly pulled her car into the spot that I had already begun navigating into. When I complained to the supervisor he offered for me to park my car in a spot that was literally a half a block away. I was so outraged that he did not instruct the worker to simply move the company vehicle to accommodate a customer. And on top of all of that when I return the vehicle I accidentally left my gas can in the trunk of the car I returned and they stole it telling me they couldn't find it. read more

The main manager Steve is great but the rest of the staff are really marginal, from all my visits there. Some of them act very passive-agressive and slow when the mood strikes them. There's one short asst mgr who stands there giggling and making comments about previous customers, she sounds like a teenager at the food court. I would go back but make sure to ask for Steve. read more

I had exceptional service with Enterprise in Smyrna, TN. Anthony was very nice, personable and answered all my questions with a smile. He also called me to confirm that they had the car back and let me know the agreement was closed and satisfied. I would return to Enterprise in Smyrna again!! read more