No emerald aisle, and a bit of an outside walk, but great customer service and decent car…read moreselection. They participate with the US Emerald Club program for free upgrades and rental credits.

From the owner: Skip the counter when you rent a car with National in St Johns. Choose any car in the aisle and…read moremanage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in St Johns today!

No one answers the phone, causing stress when flight was running late. Changes made from rental…read moretime of 7:00 am to 7:00 pm did not go through. Car was i piece of junk. Felt old and warn down. "Maintenance Required" light/message was on, which blocked the use of cruise control. Tire had a leak, which we had to hunt down a place to get air to fill it back up. I requested compensation for the inadequate quality of this vehicle. They agreed if was not good and repeatedly (every message included) said how important quality is, but only provided a very small refund to me. 5% of the cost of the rental, not including the repairs I was charged for, which I'm uncertain I was at fault for given the quality of this car. They clearly did not ensure I was provided a vehicle is tip top shape. First car rental that was much worse then my vehicles back home. I'll never rent from Avis again.

I can't say enough about the wonderful service at this Avis location. I had troubles with my air…read morebooking and called the main Avis line to let them know I'd be arriving early the next morning instead of late night. The counter closes at 2am so I knew I would miss my pick up. The 800 line told me they could not adjust my reservation because they were sold out of cars. I explained I was not cancelling, just picking up late, but that made no difference. A bit later in the day I decided to try and call the location at St John's directly, which I did. When I called I spoke with Kelly and she assured me that they would have a car for me the next morning and not to worry, what a relief! My flight arrived at 3am and low and behold, there was a young lady at the Avis counter checking in another group! Evidentially they were driving far and needed their car that night so the young lady chose to stay the extra hour and help them. I introduced myself and she immediately said, we were expecting you in the morning but I'm happy to help you now. Wow!!! She checked me in, and I also might add they had booked me as an arrival into the wrong airport so she had to adjust that, adjusted my rate, and gave me a nicer car. I've read a lot of negative rental car reviews from St John's, so I really felt I needed to share my wonderful experience. Thanks Avis St John's for helping to make my stay so wonderful:)

Brian Harvey made our day. Nice guy helped above the call of duty. Great truck, clean low miles…read moreeasy to drive. Thanks Budget

Tammy Maye was great. We absolutely had to have a large vehicle for all of our luggage and 3…read morepeople for a two week tour around the island. Even though there were no cars available on the island and we were fortunate to get a car. She was professional, friendly and customer focused. Centsible is not a brand we all recognize, but Tammy treated us better than those brands with which we have loyalty programs.

Had to deal with Tammy 2 times since December when my rig broke down, and she is the absolute best…read more Put me at ease right away and took away my troubles and got me on my way in no time. Highly recommend. Enjoyed the laugh.

Would not recommend. 40 mins waiting in line to be informed it's at least an hour wait to get a car…read morefor a pickup time that's already passed. Reservation was made months ago. Informed cars are available they just haven't been cleaned. Years of using rental cars, this is a first.

Our first connection upon landing. Eileen was super friendly and efficient. Thank you!read more

Such a scam! I had…read morebooked online with expedia at ~$22/day for one month. When I arrived to pick up the car, I kept asking about insurance, and the lady at the desk simply said insurance had been included in your booking and she had me sign a form, and I was on my way. When I returned the car, the attendant told me that there was $2000 to be paid! He explained that I had paid the rental feel, through expedia but not the insurance fee, and the insurance fee I had be charged was ~$40/day! No one had ever offered me different insurance options, nor told me there would be outstanding fees. When looking on the bill, there is a number in fine print with the fee, that was never mentioned. What a fraud of a company!

Terrible customer service, scammed and disrespected!…read more I am incredibly disappointed with the customer service I received at Thrifty in the St. Johns Newfoundland airport! The man at the counter was extremely rude and talked down to my friend and I. We booked through Expedia and we were promised a 2 or 4 door car. When we arrived the representative told us he was 'giving us an upgrade' and then proceeded to process our rental. He asked if we would like insurance (even though we told him we already had some) and told us that the insurance we had from Expedia was worthless and for the low price of $26 we would get complete collision coverage. We agreed to this one time charge, took the keys and checked out the car. To our surprise we had been bumped up to a CARAVAN. I have only ever driven small cars so was not impressed with the caravan especially driving through the winding hills of Newfoundland for the first time. After seeing that there were a number of available 4 door cars and smaller vans available we went back to the representative to discuss the possibility of renting a car instead. He told us that he was giving us a great deal by not increasing our price and that we should be happy that the price remained the same since he was giving us an upgrade to a van. After telling him that we were not comfortable parking a van or with the increased amount of gas it would use he argued with us and told us that is was no different than renting a car! He completely dismissed out concerns and talked down to us, claiming the caravan would take the same amount of gas. He then told us we were lucky we even got a vehicle, even though we had reserved a vehicle a month in advance. According to him a lot of paying customers come to thrifty having booked in advance and they don't have any cars available for them to rent. They just turn them away and leave them stranded at the airport. He then proceeded to tell us it was actually policy to give the caravans to people renting vehicles for short periods of time and give cars to people that only rent for over 3 weeks. He had been lying to us this entire time claiming the caravan was a great deal, trying to make us feel grateful for his generosity when in fact it was their policy to only rent caravans to people renting for less then 3 weeks! Our troubles didn't end there, we were charged almost double what we were originally quoted. Expedia quoted us $178 including the HST and the premium location charge. I understood that we would have an additional charge for being under 25 years old at time of rental but was expecting it to be $30 a day. After renting the car we received a bill for $329! Not only am I having to pay nearly double what I expected, the gas alone cost me $45 when I only drove the caravan for a total of 4 hours! After calling Thrifty St. Johns directly they told me there wasn't much they could do and told me the manager would call. I still haven't heard anything back from them. They are completely unprofessional, have hidden charges and treat their customers with disrespect. They hide behind their "great deals" to cover up policy made to scam their customers. I am completely appalled by the service I received both in person and over the phone, I will never rent a car from Thrifty again.

I'm giving this location far too much credit by giving them one star. Unfortunately zero stars is…read morenot an option. I rent cars from National every other week, so I know the drill. The contract clearly stated "1400 MILES". Any grade school student (or anyone using Google) can tell you that 1400 miles equates to 2250 kilometers. I returned the car having driven 1550 kilometers (963 miles) on the odometer. There was a legal contract between National Rental and me, and I adhered to my end of the deal. This National location then proceeded to charge me an overage for 150 MILES. I called National Customer Service (1-800 number) and they agreed with me. They provided me with a confirmation number and stated that the overage amount would be refunded to my credit card. Fast forward one month, and the amount had still not been refunded to my credit card. I made another call to National Customer Service (1-800 number) and they stated that while they still agreed with me, the local agent at St. John's airport refused to issue the credit. Repeated calls to the National rental location at St. John's airport (709-722-4307) were NEVER answered. While on the phone with National Customer Service (1-800 number) they acknowledged that the local agent at the St. John's airport number (709-722-4307) wouldn't even answer their calls. I expressed my frustration with National Customer Service. I turned down their offer of multiple days of free rentals, since I don't care about that - what I care about is the principle of fairness and not being ripped off by one of their local agents. National Customer service committed to investigating and responding to me within a week. I've waited over a month, and they have not communicated with me. Since you have not addressed my issue, I have followed through with my commitment to post my experience on Yelp so that other potential customers can make their own decisions about whether they should rent from National or not.