Nothing! Pouring rain and we can't find our car. Clicker doesn't work…read more Call c meter can't give direct phone number to office

in a nutshell, I wanted confirmation about my charge as to not get over charged. I was literally…read morelaughed at for asking for clarification on who to speak with by an unprofessional lady and what I assume is the manager (white shirt and pink tie at 4:40pm on 05/31/25) at the service desk, and said I'd just figure it out myself. after asking two other employees, I found the check in lady, who didn't seem to know what she was doing. they were not going to check my vehicle for damage, which it had prior to my rental, and had no means of locating my rental information until I directed ANOTHER employee to return my vehicle for her to inspect and verify my charge. then a couple hours later, I learned that they charged me $100 for mileage, when I purchased unlimited mileage... basically, I don't know anything about their process, yet still know more than the employees there do about what they should be doing and how they should be doing it. I answered my own questions, got everyone on track, and exemplified what a business professional attitude should look like.

Reserved a truck through their web site, in advance. Scheduled movers to help load and unload…read morethrough the Budget site too. When I arrived to pick up my truck (they had already taken my money out of my account 2 days prior) they said they didn't have one. After making a few calls, they found a truck 35 min away which they wanted me to go pick up. 35 min there and back would have made me miss my mover appointment and to be out the 400 for the movers. They acted like they were doing me a favor to find the truck 70 minutes away and being out 400. Cancelled the reservation and went with U-Haul. Never ever use budget truck rental, especially this location. Attitude, no care for wasting my money, and awful service. Avoid at all cost!

I've rented from this location twice. The first time was fine. The second ended badly…read more For a reason the counter employee nor Budget's own billing department can seem to explain, the reservation number and pricing I received from Budget's reservation call center was NOT honored at this Budget rental location. I prepaid the entire rental, but the location added their own pricing to the reservation when I went to pickup the car--totally excluding the discount and coupon the reservation call center previously accepted and programmed into my reservation. They applied my prepayment, but it was as if my discount and coupon were missing. This counts as fraud in my book. I'm still negotiating with Budget's billing department (multiple calls but the refund still hasn't "been submitted" yet). If I call my CC company and dispute the charge--in effect, refunding the additional charge back to my card--a Budget billing department employee said I would receive a "lifetime ban" from both Budget and AVIS (Avis and Budget are owned by the same company) and would never be able to rent from either company again. Something tells me this won't end well for me, and I strongly urge everyone using this location (probably any Budget rental) with caution.

Excellent customer service! We needed to make a change to our itinerary and we could no longer drop…read moreoff our rental in St Louis. We needed to make a drop in Chicago. Hertz National quoted us $1,200 for the drop change. This loc hooked us up and was able to adjust the rate so that it was only marginally more than our original charge for the rental.

Horrible experience. Avoid renting from here. I'd reserved a full-size car online but needed to…read morepick it up downtown, not at the airport. When we got there, we were told that the Toyota Camry/Chevy Impala genre car we were led to believe we'd be getting was not available. The only two cars available were a KIA Soul which is at least two levels below what I'd reserved and prepaid, and a tiny Ford model. When I asked about a partial refund because they failed to provide the car I'd already paid for, I was told that there was nothing they could do at the downtown location and that I'd have to contact corporate headquarters about a partial refund. No offense, but Hertz has been computerized for many, many years. How difficult would it have been for the downtown St. Louis location to have printed out or perhaps just done online to determine what cars were reserved for the next day? They should be able to do that and then have the needed cars relocated from the airport location to downtown. After I returned the Soul which was OK but underpowered and returned home to Albuquerque, I contacted Hertz Customer Service. That was a very frustrating experience yielding absolutely no satisfaction. I was asked at one point if the rental was still open. Well, no, sorry but it ended several days ago. The customer service agent didn't ever explain what that question had to do with anything. Obviously, Hertz was paid for one thing and provided a much less valuable car and should have given at least a partial refund for failing to provide the contracted level car. Talking to this guy was like talking to the wall. I finally told him that I thought customer service agent was almost certainly not a good fit for him because he was an utter failure at providing any level of customer service. He said something like "I'm sorry you feel that way." So I just hung up. I later filed a written request for a partial refund online but I've never heard anything from Hertz in the month plus since I requested the partial refund. And I don't expect to ever hear anything from them. Needless to say, I won't ever be using Hertz again for my rental car needs.

We were 1,200 miles from home and Avis left us stranded with no car and no help. Extremely…read moredisappointed and customer service was terrible. Do not use Avis ! No Stars !

From the first call to the return, the young man was professional, polite, and respectful. For sure…read morewill be returning - amazing customer service!

Amazing customer service and rentals. I will be using them many times in the future to meet our…read morespecific needs. Highly recommend.

From the owner: DILISI Rentals was formed to help comfortably transport tourists to their “home away from”. Flying…read morein for a conference or with employees for business? We’ve got you covered with 7 passenger luxury vehicles and airport pickup! Traveling with family to one of Missouri’s many parks, camping, and outdoor recreational areas? Let us make packing easier by providing all the camping essentials and even a packed ice chest by request. Forget about lugging your child’s car seat through the airport because we have them in all sizes. Looking for a fun, fancy convertible for parades, prom, or a special date night? Our event banner and floral bouquet packages are the icing on top! Let us worry about matching the car to your dress for homecoming.

The South Kingshighway Christy location experience was perfect. Customer service like that says a…read morelot about their Team. Appreciate it y'all. Mr Harris

I felt compelled to come here and post this when seeing the negative reviews. But i had an accident…read morethat totaled my car, they were the ONLY Enterprise open in STL on Sunday. I contacted them and was in a car within ~1 hr total, a totally last minute reservation, handled extremely well. The staff is EXTREMELY friendly and helpful. My insurance company was completely screwing me over with rental coverage. But the people at this location called and updated me on remaining coverage, worked with me in renting on a day to day basis, understood and sympathized with me more than EITHER insurance company i was dealing with. I would recommend this location to any of my friends if they came in town. Thanks guys and i will certainly be back, or at least send someone your way!

This place was a complete savior for me. I had let a friend borrow my car and she ended up wrecking…read moreit. I had full coverage insurance however it barely covered the price so I rented a vehicle from Jim for 20 bucks a day and a small deposit. I had the car for a full month and was lucky that I had rented from him bc enterprise was charging close to 50 dollars a day and my insurance only reimbursed me up to 33 dollars daily. The staff was very friendly and helpful, they really cared about my situation and had I not had a rental I would have also lost my job. This is a great place to buy and rent. only complaint I have is that sometimes there are no cars to rent and you may have to wait a couple days.

From the owner: Rentals start at $10 a day!read more