First time purchasing an RV. Our plan was to just look around and then go to another RV dealership,…read morebut that did not happen. Our salesman Jim M. was awesome, very friendly, knowledgeable and informative. Could not have asked for better service. We are very excited to start our new travel journey in our home away from home. Thank you Jim and Midwest RV. Your Newest Happy Campers the Shaws

Service department says that's not a cracked weld. A year later the frame is twisting and the floor…read morecollapsing. Photos for evidence. Save yourself some grief and do not buy Keystone. Starkey the GM called me on the phone and threatened me. Sorry Starkey, defamation is only if I make an untrue statement. I brought this RV back to the selling dealer for warranty because the frame was bent and one of the jacks was bent. They blamed the damage on me and told me to file an insurance claim instead of addressing the structural problem. This was separate from the other weld cracks that they claimed were "not cracks." They made several repairs but the situation kept getting worse. It became clear the dealer was working for Keystone rather than advocating for their customer. To the owner -- I brought the unit back to you for a structural defect and you let Keystone run over me. 3 YEAR UPDATE: After a lot of screwing from Keystone I got them to buy this junk back for 90K. I still lost about 30K but it's better than nothing. My recommendation to you all is take lots of photos and get everything in writing. Use ChatGPT for help. Never trust your dealer. Hire a lemon law lawyer before they make a buyback offer. Once they make a bad offer you are stuck paying your own lawyer bill. Good luck.

I highly recommend this location. All the employees were helpful, courteous and highly responsive…read more They made the purchasing process extremely tolerable. Everyone worked with me to ensure I was satisfied with the purchase. They were very thorough during the vehicle orientation. The Van was clean and no issues experienced during delivery. All questions I had to responded to in a timely manner. I would not hesitate to purchase another RV here in the future.

To say that I am unhappy with the customer service van city offered would be the understatement of…read morethe century. They have been absolutely awful. After showing up to an appointment (booked 2 months ahead) in Colorado, only to find they had not ordered my parts (I called 7 times to confirm they were ordered) I decided to go to the St. Louis location for future warranty work. St. Louis was just as bad as Colorado Springs. I dropped my rv off on a Saturday. Picked it up later that day. Turns out many of the jobs they claimed they completed were not done. So I had to spend that Saturday and Sunday (closed) in St. Louis unexpectedly. On Monday I dropped it off, picked it up later, only to once again find that half the jobs weren't completed. These include 3 separate recalls I was told to have fixed. I had scratched up the drivers side paneling and wanted them to fix it, on my buck obviously. The place they sent me, Paul's auto body, quoted me $13k and 20 days. I obviously declined. Ended up getting the work done in Florida for $3200 in 2 days. So what more can I say? I'll never do business with them again. I love my rv, a leisure travel van, but if the next time I'm ready to buy a new RV the only option for Leisure's is through van city, well, I'll find another manufacturer. I've never been treated so poorly. Just a horribly run business with zero respect for their customers.

We love Apache Village. We just purchased a new Pinnacle 5th wheel and Grady helped us through the…read morewhole process to make sure that we were getting exactly what we wanted. The whole staff were very helpful and friendly, making a big purchase a lot easier. If you want an RV check out Apace Village, it's family owned and they are very helpful.

Why go to a big chain store when a family-owned and operated business is right in your backyard?…read more If you're in need of RV service, parts, or shopping for a new camper, stop by Apache Village RV Center in Hazelwood! Their inventory is unlike any other dealership, and with over 120 years of combined experience on the sales floor, you'll be in great hands. Go One Better -- Go Apache Village!

I bought a Travel Trailer from them about 5 years ago in Hartford, Illinois. The whole experience…read morewas Great! From sales, financing to delivery was exceptional! Great RV Dealership!

I was very pleased with the service and knowledge of the staff. Definitely would go back. I…read morepurchased a Flagstaff 41OTG, which is the most basic model. The staff was wonderful, from the service guy, the finance guy, etc... Matt, Dave, Cody, Eric, Amber, etc.. (Didn't catch the name of the gal at the service desk, but she gave me a t-shirt and was very friendly).

The Guys at Campers Inn in Collinsville are Exceptional! I recently bought a Grand Design Imagine…read more2300MK from Jeff and he explained the workings of the camper and answered all of my questions. Also, Chris in Finance did the same. I called today about an amperage question and Rob in Service patiently answered all of my questions and explained to me how it works. I'll definitely be driving up from Texas again to buy from these guys!

-Poor communication, delays, and no follow-up. Extremely frustrating experience…read more -Terrible communication and delays. Had to chase updates for months. -Long delays and zero follow-up. Service department needs improvement. -Constant delays, no updates, and poor communication throughout. -Frustrating experience. No communication and repairs took months.

Last week, my wife and I purchased a pull camper from Second Chance RV's. I'm very old fashion…read morewhen comes to customer service. When we first arrived at the lot, I was meet by a gentleman named Jim. He shook our hands and took us over to the camper we were interested in, and told us to take our time, and if we had any questions he would be around. I thought we were going to get salespeople hovering over us like vultures, but it was a no sales pressure experience. Their prices are very fair, and they delivered it at for an extra fair price. We are very happy, and are going to recommend Second Chance RV's to other people.

WHAT A WONDERFUL EXPERIENCE! We showed up today and was greeted by Jim with a smile. First thing he…read moresaid was how are you? Most people in sales say how can I help you? BIG difference! We felt at home right away! He was easy to talk to, NO pressure and was all around a joy to work with. His prices are more than fair. My husband is a research nut and he walked away from our purchase with a huge smile on his face! I am going to tell everyone looking for a camper about Jim!

Wendy S was so sweet. No rush, no push, just let us relax and look at the RV's. She is your go to…read moreif you want to purchase your next toy or if you have questions.

It was a complete bait & switch!! I was advised after video…read moreand pictures sent a price of $7100 for my camper. I will attach his words in this review. I arrived expecting to be talked off that number so my expectations were realistic. Matt (used RV sales) and GM offered me $2500! What a waste of 3 hours!! Better Business bureau is my next stop.

I wanted to give a shout out to Scott in the service department. We had a difficult issue with our…read moretrailer and he provided excellent customer service, after a miscommunication, he rectified the situation and resolved the issue with our Winnebago quickly and professionally.

Awful place to purchase from! I am having to cancel my financing because in four months they were…read morenot able to give the bank the correct information and were also unable to send in the correct amount of money for registration so I have had possession of a vehicle for four months with no tags and no attempt to resolve my issues with Travers. They are either going bankrupt or have a severely alcoholic owner.