First time purchasing an RV. Our plan was to just look around and then go to another RV dealership,…read morebut that did not happen. Our salesman Jim M. was awesome, very friendly, knowledgeable and informative. Could not have asked for better service. We are very excited to start our new travel journey in our home away from home. Thank you Jim and Midwest RV. Your Newest Happy Campers the Shaws

Service department says that's not a cracked weld. A year later the frame is twisting and the floor…read morecollapsing. Photos for evidence. Save yourself some grief and do not buy Keystone. Starkey the GM called me on the phone and threatened me. Sorry Starkey, defamation is only if I make an untrue statement. I brought this RV back to the selling dealer for warranty because the frame was bent and one of the jacks was bent. They blamed the damage on me and told me to file an insurance claim instead of addressing the structural problem. This was separate from the other weld cracks that they claimed were "not cracks." They made several repairs but the situation kept getting worse. It became clear the dealer was working for Keystone rather than advocating for their customer. To the owner -- I brought the unit back to you for a structural defect and you let Keystone run over me. 3 YEAR UPDATE: After a lot of screwing from Keystone I got them to buy this junk back for 90K. I still lost about 30K but it's better than nothing. My recommendation to you all is take lots of photos and get everything in writing. Use ChatGPT for help. Never trust your dealer. Hire a lemon law lawyer before they make a buyback offer. Once they make a bad offer you are stuck paying your own lawyer bill. Good luck.

I highly recommend this location. All the employees were helpful, courteous and highly responsive…read more They made the purchasing process extremely tolerable. Everyone worked with me to ensure I was satisfied with the purchase. They were very thorough during the vehicle orientation. The Van was clean and no issues experienced during delivery. All questions I had to responded to in a timely manner. I would not hesitate to purchase another RV here in the future.

To say that I am unhappy with the customer service van city offered would be the understatement of…read morethe century. They have been absolutely awful. After showing up to an appointment (booked 2 months ahead) in Colorado, only to find they had not ordered my parts (I called 7 times to confirm they were ordered) I decided to go to the St. Louis location for future warranty work. St. Louis was just as bad as Colorado Springs. I dropped my rv off on a Saturday. Picked it up later that day. Turns out many of the jobs they claimed they completed were not done. So I had to spend that Saturday and Sunday (closed) in St. Louis unexpectedly. On Monday I dropped it off, picked it up later, only to once again find that half the jobs weren't completed. These include 3 separate recalls I was told to have fixed. I had scratched up the drivers side paneling and wanted them to fix it, on my buck obviously. The place they sent me, Paul's auto body, quoted me $13k and 20 days. I obviously declined. Ended up getting the work done in Florida for $3200 in 2 days. So what more can I say? I'll never do business with them again. I love my rv, a leisure travel van, but if the next time I'm ready to buy a new RV the only option for Leisure's is through van city, well, I'll find another manufacturer. I've never been treated so poorly. Just a horribly run business with zero respect for their customers.

When our plumbing issues exceeded our own repair abilities, many people at the extremely large RV…read morepark where we recently arrived recommended Rolling Homes. He came quickly. Adam repaired what he could and replaced what he couldn't. Charged a fair price. He was pleasant and cleaned up after himself. Then we had another issue the next day! Same experience the second time, also. His online notification system is efficient and Vicki who does his scheduling was pleasant and helpful on the phone. All around: they made a bummer situation better!

Had them come out to work on my generator after spending over $500 and still not running. The…read moreservice tech I won't mention his name told me that I needed a new generator. Took it to freedom RV and they said it was just a bad throttle. $25 part and $175 labor. What a scam. New generator $2,500. Never again

My husband and I stopped in the shop to "just look" and maybe do a little future new bike…read moreplanning... I was very impressed with how clean the place was and how helpful the staff was! One employee, Tom Joseph, was extremely helpful and knowledgeable! Didn't try to pressure us into anything and provided several different options for us! We didn't get that at some of the other shops... guess who will coming back??

Been with Docs for 26 years! Gateway, in the day was great as well. Not StL. HD. The work order…read moreestimate was a joke as far as being nickeled and dimed. Bordering on disrespectful to a longtime customer. Expected fair not free. Different culture for sure. I'm taking my business elsewhere. Too bad for them as I was sincerely thinking about a trade in for a newer bike. Not there. Wow, their loss.

Brought my car in for an oil change and tire rotation, and just a quick inspection (you never know…read morewhen something could be going wrong under the hood). First things first, I received an email about a special for 29.99. Can't pass that up! Second, they drove me to work and picked me up to drive me back. Both rides were extremely pleasant. There are a few names I'd like to throw out there. They need a good pat on the back (or a raise. whichever. lol) Aaron was the first gentleman I saw and who greeted me when I arrived. Very friendly and made sure I was all taken care of. Expert service. Next up...Bill and Dave. These were the two gentleman that drove me to and from work. They were so pleasant, I cannot emphasize this enough. Had wonderful conversations with both of them. Thank you for the rides, guys! After that, it was quick and easy. Paid and drove off. I recommend this place to anybody. They know what they're doing and I couldn't be happier! Thanks again!!!

Bought 2026 GMC Sierra AT4 in November. Sale was smooth and quick. January - Glow Plug was bad…read moreand throwing code. Took a few days to get serviced. Yesterday, Sunday, Info Center showed the car was operating at Reduced Acceleration - Drive with Care. Code was reduced oil pressure. Call dealership at open Monday morning, Was told to bring car in right away and the would swap out with a loaner. While checking in at dealer, was told they are 30 days out and they will squeeze in at some point. Kicker was they want to charge me $48 per day for loaner until they can verify there is an issue. Called Weber Chevrolet and Bommarito GMC and was told to bring car, they would get in right away and provide a loaner. Guess where we will be buying future vehicles and having service done. As soon as we pulled out of bay check engine light was on.

i can't say enough good things about all night towing…read more i had called dave about a non running 1985 alfa romeo that i wanted brought to a shop. technically on a holiday. i called and asked when and if he'd be able to help. i called at 9am, dave showed up at 11am. i was amazed. dave backed the truck up perfectly up our narrow driveway, car went right up the flat bed, secured on, strap wrapped on to keep the loose hood from flying off and off they all went. met dave at the destination, again flawlessly backed the flat bed in the perfect location to be able to just push into the shop. personable, friendly, great service, top notch guy and seems to very much care about customer satisfaction highly recommended bonus points because it was pouring rain halfway through

My 2013 Kia had a dead battery. Checked the reviews on towing services and settled on All Night…read moreTowing. Called and spoke with Dave and he said he'd be out in an hour. Sixty minutes later he showed up and got the car started but it would not hold a charge. He brought a battery "just in case" but it did not fit properly, so Dave had to go back to where he got the battery from and took the dead battery out of my Kia to make sure the new one matched. He was back an hour later and installed the new battery and all was well. Dave is terrific...one of the nicest guys you'd ever want to meet. I kidded him how we all had towing service horror stories and that would not be in my future now that I have Dave on my speed dial. He is great in every way....and a big thank you to Dave for his patience and everything he went through to get me up and going.

We love Apache Village. We just purchased a new Pinnacle 5th wheel and Grady helped us through the…read morewhole process to make sure that we were getting exactly what we wanted. The whole staff were very helpful and friendly, making a big purchase a lot easier. If you want an RV check out Apace Village, it's family owned and they are very helpful.

This was the most amazing RV buying experience! Grady (our salesman) was so awesome. He was low…read morepressure and gave us a ton of his time and attention to show us so many options. He was an extremely nice guy and made the experience fun! Dirk was the RV tech that got everything set up for us and gave us the walkthrough. He was very thorough and patient. He was also very friendly and helpful! I can't say enough good things about my RV buying experience. Everyone at Apache Village was so friendly and welcoming. They went above and beyond in everything for us. From the front desk , to the finance dept, to even shopping for the accessories was enjoyable! The parts department guys were also extremely friendly and helpful. I wouldn't even bother visiting another dealer if I was buying another RV. I would go straight to Apache Village!