I highly recommend this location. All the employees were helpful, courteous and highly responsive…read more They made the purchasing process extremely tolerable. Everyone worked with me to ensure I was satisfied with the purchase. They were very thorough during the vehicle orientation. The Van was clean and no issues experienced during delivery. All questions I had to responded to in a timely manner. I would not hesitate to purchase another RV here in the future.

To say that I am unhappy with the customer service van city offered would be the understatement of…read morethe century. They have been absolutely awful. After showing up to an appointment (booked 2 months ahead) in Colorado, only to find they had not ordered my parts (I called 7 times to confirm they were ordered) I decided to go to the St. Louis location for future warranty work. St. Louis was just as bad as Colorado Springs. I dropped my rv off on a Saturday. Picked it up later that day. Turns out many of the jobs they claimed they completed were not done. So I had to spend that Saturday and Sunday (closed) in St. Louis unexpectedly. On Monday I dropped it off, picked it up later, only to once again find that half the jobs weren't completed. These include 3 separate recalls I was told to have fixed. I had scratched up the drivers side paneling and wanted them to fix it, on my buck obviously. The place they sent me, Paul's auto body, quoted me $13k and 20 days. I obviously declined. Ended up getting the work done in Florida for $3200 in 2 days. So what more can I say? I'll never do business with them again. I love my rv, a leisure travel van, but if the next time I'm ready to buy a new RV the only option for Leisure's is through van city, well, I'll find another manufacturer. I've never been treated so poorly. Just a horribly run business with zero respect for their customers.

Cori did an outstanding job. I have 3 dogs so you can imagine the dog hair. He has my jeep looking…read moreshow room ready

Corey did a great job! Very convenient, good price. My car looks and feels brand new.read more

I would never call them again Told them I had a problem with my window leaking said he would call…read moreme never did called back three times did not return my calls found a way to text him said would call me in the morning no call back I don't appreciate being lied to. I had a business for 30 years. I never lied to nobody. If I said, I would call back that's what I did Don't waste your time with this company

This man came out found my problem in minutes. He did a complete repair on it and everything is now…read moreworking properly.. I cannot say enough on how wonderful the gentleman was that came out and took care of our problem . I highly recommend him to anyone needing repair on their RV or trailer.

Outstanding service. 100% recommend for any Rv related matter. 24hr service comes in handy when…read moreneeded. ​

I was told it would b a 2 hour job 2 replace the water heater. I had already removed the old one…read more Job took almost 5 hours and he charged me for 4 hours. Then it was not installed exactly right and then some screw holes were exposed. Brian told me that he could either caulk the holes or take entire unit out and start again which would require more labor. I could not afford more labor or time so he caulked holed and I will try 2 touch them up.

We've had recurrent issues with our Airstream entry door. Jami was able to fix it and fix it…read moreright. She is professional, personable and knowledgeable about all things Airstream.

From the owner: Backed by 14 years of RV industry experience, I bring dealership-level knowledge with a personal…read moretouch. I specialize in quality repairs, honest advice, and reliable service you can count on. Every RV is treated like my own, so you can hit the road with confidence. Electrical repairs Plumbing repair Appliance repair System upgrades Sealing up your unit Metal repair

First time purchasing an RV. Our plan was to just look around and then go to another RV dealership,…read morebut that did not happen. Our salesman Jim M. was awesome, very friendly, knowledgeable and informative. Could not have asked for better service. We are very excited to start our new travel journey in our home away from home. Thank you Jim and Midwest RV. Your Newest Happy Campers the Shaws

Service department says that's not a cracked weld. A year later the frame is twisting and the floor…read morecollapsing. Photos for evidence. Save yourself some grief and do not buy Keystone. Starkey the GM called me on the phone and threatened me. Sorry Starkey, defamation is only if I make an untrue statement. I brought this RV back to the selling dealer for warranty because the frame was bent and one of the jacks was bent. They blamed the damage on me and told me to file an insurance claim instead of addressing the structural problem. This was separate from the other weld cracks that they claimed were "not cracks." They made several repairs but the situation kept getting worse. It became clear the dealer was working for Keystone rather than advocating for their customer. To the owner -- I brought the unit back to you for a structural defect and you let Keystone run over me. 3 YEAR UPDATE: After a lot of screwing from Keystone I got them to buy this junk back for 90K. I still lost about 30K but it's better than nothing. My recommendation to you all is take lots of photos and get everything in writing. Use ChatGPT for help. Never trust your dealer. Hire a lemon law lawyer before they make a buyback offer. Once they make a bad offer you are stuck paying your own lawyer bill. Good luck.