I rented twice from the National location at DAY. I am an Executive Emerald, so I can generally…read morechoose just about any car in the lot. They are directly across from the airport so you can easily walk from baggage claim under cover to the pickup area. There is a separate counter area but elites get to skip the counter and go straight to the cars. The first week, an electric blue Jeep caught my eye and I enjoyed it. Clean, low mileage and only mildly underpowered. It drove well and I returned it without issue. The second week, Sunday afternoon had a choice of any Nissan Altima that I wanted. There were four of them and a monster-sized pickup truck. A dismal and disappointing selection. I waited a bit but nothing else came around which was a bummer. Unless I wanted something from the economy row, which I did not. So I kept this car which was clean and drove well though was even more underpowered than the Jeep. Not the best National experience I've had but still A-OK. [Review 11486 overall, 1266 of 2019.]

Rented recently in Fort Lauderdale. Rate was competitive but they were outstanding in how quickly I…read morewas able to pick a car out and leave. Was very quick dropping off to. If their prices are competitive with their competitors, I would choose National every time.

The Troy Ohio store has called us several times right before our pickup time and said they don't…read morehave a truck. One time they even asked us to change our travel days. This last time, I called the day before and asked. I was told that yes, the truck was washed and cleaned and even had running boards. She had it in the computer for us. My husband complained to corporate , no reply. We will stick to Avis.

I have been a long time customer both professionally and personally but this location is the worst…read more Twice I have been called the morning of pickup to be told they didn't have my vehicle. This really pissed me off because my wife called yesterday to double check about running boards and availability and was told yes it was already there and ready to go and did have running boards. Then 2hrs before picking it up today got a call say they didn't have it and tried to substitute for another vehicle. I was in the rental business for many years I completely understand shit happens but the outright lie is what did me in. Avis had what we needed and took great care of us. If you have to use Enterprise DO NOT USE THE TROY LOCATION!!!! Update: Chris M. I tried to contact you was on hold for 5 min. My reservation shows cancelled because I call the Vandalia office to see if they could help the lady there said it was canceled and she said Troy shouldn't have canceled so fast. From my experience Troy canceled to make it look like we ( the customer )no showed so it doesn't reflect on the branch that they tried a bait and switch on us. I know the motto rent what we have not what the customer reserved.

Wow. This Avis is horrible. Why did I even make a reservation if I had to wait an hour for a car…read moreafter a long day of travel? Doesn't that defeat the purpose of having a reservation? The lady at the service desk was super unhelpful and a smidge rude. I pretty much lived that Seinfeld episode... Jerry: But the reservation keeps the car here! That's why you have the reservations. Clerk: I know why we have reservations. Jerry: I don't think you do. If you did, I'd have a car. See, you know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation. The holding. Won't be renting from Avis next time I'm in town. Way to treat your Avis Preferred Plus members.

I reserved a full size pickup about a week prior to the date we needed it, but when we showed up,…read morewe were informed they don't have any full size pickups at that location at all. I was not told prior to showing up that this was the case, and my best option was to hope one of their competitors could help me. Thankfully, Enterprise/Alamo had what I needed. After talking to Avis customer service, I was told I would be refunded the difference in the rentals, which I am currently waiting on.

I reserved a large SUV and when I got there it was gone. They had only one car left, a small SUV…read morethat smelled like weed! It was the last car they had, so I didn't complain. This was a huge mistake. A week after I returned they charged me $450 for the smell! I called complain and she politely told me that it was my fault. I do not smoke anything and definitely did not take drugs of any kind with me. I was visiting a military base, where I was expecting to get searched. I told them that and they still said it was on me. I will NEVER use Budget again! And always make sure they smell your rental car before you leave with it.

Rented me a car that had 0% oil life and a low tire pressure light. I had to get to a scheduled…read moreevent, so when I noticed the light on the way out of the airport, I pulled over and visually inspected the tire. It had pressure. Drove less than 100 miles and had use of the car less that 24 hours before the tire was flat. They charged me over $600 for taking the car back with less than a day of use (I had rented it for a week and a day). They rented me an unsafe car, then left me with no replacement, then charged me 270 more than the weekly rental price! SCAM! We rent cars often for trips and have never been treated this way. Safe to say that we will not be using this company again.

My second Alamo visit on this US trip was even better than my last one, as this had a free upgrade…read more(they were out of compact cars) to a van! Quick checkin and drive out!

The young man working the garage counter today need to serious work on his people skills. He has a…read morevery nasty disposition and is not friendly at all. It was so bad...I just said nevermind and booked elsewhere. And he also needs to groom himself

I am absolutely insulted and offended that Dollar Rent A Car at the Dayton International Airport…read morehas accused me of smoking in their car and charged me a fine of $250. I picked up the car at 2pm on May, 13th and returned it at 4am on May, 15th (6am flight). I drove the car a grand total of 94 miles. No one walked out with me to inspect the vehicle when I picked it up. The car did smell, but it didn't smell like smoke to me. No one was there when I returned it on Sunday at 4am (drop box). For what it's worth, I've never smoked a day in my life. For the past 5 years I have been employed by a tobacco free health care system where we test all employees for tobacco use. I have already paid for two independent nicotine tests this week (one inside my organization and one outside for validation) showing ZERO NICOTINE (cotinine) in my system for the past 90-Days. My Staff Attorney is assisting me in preparing an affidavit stating I was the only individual in the vehicle during the time in question along with other legal documents in case we need to pursue arbitration through American Arbitration Association (based on Dollar's contract). I've reviewed the parameters and fees associated with adjudication and I'm sure I'll spend much more than $250 to make this right. Dollar opened a case on May 16th, but they have yet to contact me. There is nothing preventing them from doing this to YOU or anyone else.

I rented my vehicle online pickup was for Saturday I was sent a email with confirmation # and…read morelocation of where to pickup vehicle went to pickup location at exact time I was scheduled to pickup my vehicle. The place was closed. I immediately called the customer service number on email no answer. I finally asked a driver that was taking people to car rental sites at Philadelphia airport he told me to go to Dollar rental car building once there renting car was a breeze until I returned vehicle next day at Dayton airport no one was there so I followed instructions and parked car and put key in lock box called them the next day because I left my carryon bag in trunk plus closed out rental I thought because 3 days later they charged my card $1548 which over-drafted my account and cost me $65 now fighting to get money back. Don't ever rent from them also go by name of Thrifty Car Rental

Very very poor service from Thrifty car rentals in Nashville…read moreBooked a Hyundai Santa Fe car for family . total $218.13 + On arrival at the airport they did not have the car available they said he can have a free upgrade same size. Then they received bill $841.64 for 2 day rental On return to airport after big discussion the bil was settled at $617.48 AND he was charged for car upgrade $40.00 a day How is that possible ? Never ever book Thrifty

I booked a car here the prices were cheap so I came here cost me $70 in cab ride to get here to…read moreonly be turned away because when I got here they told me they needed an extra $250 hold for the vehicle so now I have to go back home in a cab. This is the worst customer service I've ever dealt with I will never recommend this company to any family or friends called the customer service hotline. Asked for a refund they told me no I couldn't cancel my rental the same day as picking it up now I'm out the money for the car in the cab ride they were a bunch of people from India they can keep their stuff.

I've had multiple rentals from this location and it's so convenient and easy. They are located…read moreright outside the airport on the ground level of the garage. Quick check in and drive out and return is even better- they take care of everything and it saves a lot of time. Thank you!

This is not a Hertz owned location. It is franchise owned. I went online to rent a car and my rate…read morewas $47. The web site kicked me off so I waited about 20 minutes to get back on and my rate went to $67. When I aired my complaint with the counter agent she said, "yeah, it happens". It automatically closed the reservation with a "pay at the location" which took my rate to over $80. This location does not have a member board so you will wait in line as if you never rented from Hertz before. THIS IS A BUYER BEWARE LOCATION. Corporate Hertz locations will not help you if you have an issue. The employees there have a couldn't care less attitude.

Liz was awesome. Made my rental experience pleasant and worry free. Great job...Infinity 3000read more

Sandy was great getting my car. Friendly and engaging. Car was clean. Fueled. A little dinged up…read more Wipers didn't work well with rain. Cheapest rental though.

The cars have been dirty at pick-up. The employees act annoyed with your business. There are too…read moremany choices in rental agencies to experience that.