Enterprise Rent‑A‑Car, Washington NC Location…read more I am submitting this complaint to formally document the unacceptable and unprofessional experience my husband and I had with the Washington, NC Enterprise location. We made a reservation four days in advance to secure a rental while our vehicle is in the shop. On the very day we were scheduled to pick up the car, we were told there were the vehicle we had chose was not available at all. This alone is a failure of basic operational planning and customer service. What is the use a reservation service when employees don't acknowledge it. Unfortunately, the situation only deteriorated from there. The first employee Jordan, we spoke with provided incorrect information and appeared unsure of how to complete the rental process. We left only because we were instructed to retrieve additional documents from our insurance company. When we returned, a different employee gave us an entirely new set of instructions and assured us that a vehicle would be ready by the end of the day. She also stated she would call us once the car was available. That call never came. When we called later, we were told a vehicle was ready. We returned to the location again, only to discover that none of our information had been saved and the staff acted confused, indifferent, and dismissive. One employee ignored us completely, and the overall environment felt unprofessional, disorganized, and lacking even the most basic courtesy. This morning, when my husband called to check availability, he was told, "We are not going to rent to you, ever," with the justification being that we "left twice." For clarity: we left the first time because we were following their instructions, and the second time because they failed to save our information and we had told them that we are to return the next day with everything. At no point were we rude, uncooperative, or unwilling to provide what was needed. We simply followed the directions given to us by their own staff. After this experience, I reviewed the public feedback for this location. It is clear that many customers have reported the same issues: dishonesty, lack of communication, unprofessional behavior, and poor customer service. What is even more concerning is that Enterprise's responses to these reviews are nothing more than polished, generic statements that imply improvement, yet the same problems continue to occur. There is no evidence of corrective action, accountability, or meaningful change. That is not customer service; that is bad business etiquette and a failure of management oversight. This location needs immediate intervention from corporate leadership. The staff requires proper training, accountability, and supervision. Customers deserve employees who are honest, knowledgeable, motivated, and capable of providing consistent information. The current state of this branch reflects poorly on the Enterprise brand as a whole. I would suggest renting from Greenville and not from here. If I could give zero stars if it was an option.

A very unfriendly place. They know that they are the only rental in town, so they don't care if you…read moreare happy with their service or not. I had a pickup truck reserved. I had already done all then paperwork on line, including payment info. My pick up was scheduled for noon, I called at 8:30 AM to make sure all was good, as I had to have a pickup that day. The manager J.C. assured me that the truck would be ready by 10:30. I arrived at 11, and was told by the sales associate (J.H.) that they did not have a truck for me. I explained that I had called and was assured that the truck would be there and asked to speak to the manager, and was told "you spoke to the manager earlier" and he refused to call a manager. He offered that he had a mini van, but no truck. I told him that a mini van would not work, again asking to speak to the manager, again I was told "You already spoke to the manager." When the sales man walked out with another customer, I followed to look at the mini van hoping it would serve my purpose...it wouldn't. For the 4th time I asked to speak to the manager, and was told for the 4th time "You already spoke to the manager". At the point I got extremely frustrated and said "Yes, but the manager lied to me and I need to speak to him again". At that point the salesman said "you can just leave, I'm not renting you a car today." And turned his back on me. I walked back inside to try again to get a manager, and there he was, had been there the entire time, refusing to talk to me. He proceeded to say that I had gotten in his sales persons face and they were not going to rent me a vehicle. First, he wasn't even outside to see our interaction, secondly the salesman was showing another vehicle to a customer and I was standing by the mini van, making it physically impossible to "get in his face", thirdly the salesman stands about 6 inches taller that me, again physically impossible. I never raised my voice. I went back to my truck to call Enterprise in Greenville (25 miles away) since I had already put all my info into the system. In the time it took me to make the call, the manager at the Washington location had gone online and canceled my reservation...I would have to start from scratch. At this point I was done with Enterprise, I got a friend to drive me to the Greenville airport, and I went to Avis where I got a truck and got it cheaper than what Enterprise had quoted me. Avis got my $600+ that was supposed to go to Enterprise. I was determined to file a complaint and did not want the wrong person to take the blame, so I went by the Enterprise office again to get correct names, and again was greeted with the same rudeness as the first time, the manager asked me to step outside to talk, I did. He immediately started with the "got in his face" argument and then told me to leave or he was calling the police. This was my second (and last) bad experience with the Washington Enterprise.Do yourself a favor and start at the Greenville airport. Very friendly, helpful folks at Avis and you're probably going to end up there anyway. Since writing this review, I received the response below. It is the same site I have already filed 2 complaints with. I contacted them again, and they couldn't find either of my previous calls. Apparently Enterprise acts like they are interested, but aren't. I went thru this whole story again, and insisted on getting case #, #15941730311...at least that's what they gave me. Avoid the headaches, avoid Enterprise.

What excellent customer service. Megan was very professional and was able to meet my car rental…read moreneeds. I look forward to working with them again in the future.

From the owner: A Xpress Rental Cars provides late model, low mileage vehicles on a daily or long term basis. We…read moreoffer competitive rate and friendly, home town service.

Rented a standard car for a business trip from National. Picked up and dropped off my vehicle at…read morePhiladelphia International Airport. After retrieving my bag I walked out and the National / Alamo shuttle was there within a couple of minutes. Wasn't sure about my Emerald Club status so went to counter. Agent was very friendly and efficient. He checked me in quickly and sent me off to the Emerald Isle to pick my car. There wasn't a large selection available but I picked a red VW Jetta. The car was clean, full of fuel and ready to go. It was a great ride. The only negative was that both key fobs were permanently wired together; I don't understand why they do this. It's really annoying to have to carry something that bulky in your pocket or in my case on my belt loop. All in all it was a good experience. The check-in process was quick and painless and they got me to the terminal in plenty of time for my flight.

Please DO NOT BUY A VEHICLE FROM HERE I BROUGHT A VEHICLE BACK IN 2022 I paid my car note every…read moremonth on time I made sure because I always kept my own receipts so NOW IM ABOUT TO HAVE TO FIGHT IN COURT BECAUSE THEY CLAIM I MISSED only 2 of my payments out of the entire car note which I know to be false they only say that because I was coming in to make my last payment and they wanted more money I BROUGHT A 2010 dodge journey and payments were 258 and the ending price was $7000 and now I have to try to lawyer up because they sent the bill to there lawyers office they had a court hearing without my knowledge and determined that I have to pay $554 to there lawyers office and here I am in October of 2025 still dealing with this and the effect on my credit I've paid 2 vehicles off and never missed a payment I would go hungry just to make sure they were paid and not that $554 has now doubled and the lawyer now wants $1040 for late fees and sending it to collections it's so unfair and they take advantage of nice people and there fake tactics skills to get the cars out the doors and most people are unaware of when going to the dealership trust me I've learned my lesson ALL IN ONE WILL NEVER GET ANOTHER DOLLAR FROM ME ... their unprofessional rude and money hungry and my car broke down not even 2 weeks after driving it off the lot I had to pay $800 just to get a alternator put on the part was $200 and they charged me $500 to put it on my car complete highway robbery but it's my fault the car had 186000 miles on it but I needed a car and he knew that just to get it off their hands

The owner does not give a fuck about his customers and their livelihoods. I rented a truck through…read morethem and on the day of my move they informed me that they, in fact, did not have any trucks - and then he nudged me over to customer service which was even less helpful. I called again to get in touch with someone who could actually give me an answer and he hung up on me in frustration. Do not do business with this company. Heed my warning.

I have rented for other places but none quite like AOG. Friendly and well mannered service and he…read morewas able to make accommodations at last minute to make my plans work i strongly recommend

From the owner: "At A.O.G Private Rentals, our mission is to empower individuals and businesses with the freedom to…read moreexplore, thrive, and succeed by providing exceptional long-term rental car solutions. We are committed to delivering superior mobility experiences, ensuring convenience, reliability, and affordability for our valued customers. Our driving force is a dedication to customer satisfaction and a passion for innovation. We strive to exceed expectations by offering a diverse fleet of well-maintained vehicles, flexible rental terms, and personalized service that adapts to the evolving needs of our clients. We aim to foster enduring relationships built on trust, transparency, and integrity, and to be recognized as a trusted partner in the journey towards achieving our customers' goals. As stewards of the environment, we also pledge to promote sustainable practices within our operations, reducing our ecological footprint. At A.O.G Private Rentals, we don't just provide cars; we enable dreams, empower businesses, and make every journey a memorable and seamless experience. Our mission is to drive your success, one rental at a time."