Great vans. Easy to rent. Comparable pricing to other rental companies…read more Only one complaint. Staff was 15 minutes late for both my pickup and drop off times. This put my schedule off.

This by far has been the best rental experience ever. From the time we booked our reservations, to…read morepick up, and drop off the owners were so kind and delivered great customer service. From the Gibson sisters, we thank you!

In this case "Affordable" means shoddy and unsafe. We were rented a 14 passenger van in June of…read more2011, with unsafe breaks. We had to take the van into for new roters and brake pads while on vacation. The owner, Terry Reagor said he took the van to get repaired the day we picked it up for our trip, because he knew they were unsafe. But when I asked if he test drove it before we picked it up he said he "didn't have time". Additionally, the engine light was on, but was covered with a piece of black tape in an attempt to hide it. One of the seat belts didn't work, the middle console wouldn't open, and it smelled bad. Terry Reagor didn't bother to compensate us any of our rental fee for our danger and inconvenience. When I told him I was going to report him to the BBB, he said he didn't care because he had "more business than he could handle". Stay away!!!!!!!!!!!!!!!!!!

Worst company to rent from . They are unprofessional never in the office, very rude. The van was…read morenasty, spare tire on flat with a nail in it. Was giving one price when I put the deposit down and was giving a totally different price when picking up, the owner wants only cash but gives you a check. I wouldn't rent from this company again.

DO NOT RENT from here unless you want to be SCAMMED! They will tell you one price before you drive…read moreoff & will be charged something completely different. I was told the $300 Safety Deposit would be returned to my card after I brought the car back on time ; the car was brought back clean, in perfect condition and gassed up and they will only return half! Definitely a shiesty & shady franchise. SAVE yourself the headache and just go to ENTERPRISE or through TURO; because they will at least be honest & uphold their contract!

Awful! What is the purpose of reserving a vehicle 2 or more months in advance and not be able to…read moreget what you reserved? We have to drive all the way to Tupelo, MS to get what we booked at Mt. Moriah location in Memphis, TN. Awful! Very disappointing. No one answers the phone and when connected, you're mysteriously disconnected.

Ms. Kaitlyn Coffman: Was very Helpful in her Customer Service, Support & Communication in Helping…read moreMe with the Truck Rental...The Value was Fair, Reasonable & Affordable. She's Very Patient, Kind & Respectful, When Doing business with Her...I Will Continue my Business at This Location in Moving Forward. Thank You, for Everything: Mr. Lawson ( Owner/SIC. & Gm. ) at CMS-Moving and More, LLC

This particular Penske has been Awesome to work with. I had a reservation for a 20' truck with…read moremovers scheduled to help. I went to 3 different locations and finally the manager at Whitten was able to help me lock down a 12' and helped with the mileage. It was a frustrating situation but they kept their cool. The thing people don't realize about Memphis is that the people don't care about reservations and returning things on time. This makes it hard for the Penske people to do their job. As long as you stay cool they stay cool and everyone wins.

I had a 3 day rental one way trip. I give them 5 stars. Great service, no problems, and great…read moreequipment. Their trucks are in top notch condition and clean. Very pleased! I would definitely use Penske again for our next move.

I would highly recommend Penske Truck Rental! This location was great and super professional…read more Penske came through for us in a matter of hours after another rental truck company failed us. We were able to get the truck and other moving supplies we needed on short notice and the company was very professional throughout the whole process including both pick-up and drop-off locations. They made it super easy for us and relieved our stress by being reliable. I am very pleased with them and would choose this truck rental company over any other any day.

We had a great experience with this Penske at this location. They came to the rescue when Budget…read morecancelled our reservations at the last minute (see my review of Budget to see why I'll never use them again). We rented two 26 foot trucks and a car-dollie for a one way move to NC and all of the equipment was in great condition. Everyone at Penske was friendly and professional, I highly recommend them!