Updated review: I tried to continue bringing my daughter here but they just couldn't seem to make any timely appointment. Found a new eye doc. Brought my daughter here for the first time yesterday. They were friendly and helpful. There was a bit of a wait considering we were on time for our appointment. We ended up being there longer than expected because of this. There are religious materials LITERALLY on every surface of this place. Religious tracts on the counters, religious books on the tables, religious quotes by the glasses and on the wall in the children's area. I felt like I was in eye church. Very bizarre - but despite feeling like I did not belong there, they DID do a good job and I will continue bringing my daughter there for her vision needs. read more

Terrible customer service. We paid upfront and were told to expect a call in about a week, when the glasses were ready. 2 weeks later, we hadn't received a call, so I followed up. The same older woman who accepted payment answered and told me it really should be 10 business days, that they say 7 to 10 business days but the company who installs the lens tells them to say 10. Ok. So another week goes by, never a single phone call. At this point we are at 14 business days. And the same lady answers, tells me oh they arrived yesterday afternoon. She then tells me that it takes 10 to 14 business days, so they are on time. How we go from one week, to 7-10 business days, to 10-14 is ridiculous. She then starts complaining on and on about their employee Hannah, and it must be her fault. I cut her off to say we will come pick them up now. So when I go to pick them up, she starts in on defending her Hannah bashing. "Can I please get the glasses and the prescription?" More about Hannah. So I asked why she flat out lied to me about how long it would take, 7 then 7 to 10, then 10 to 14. And she admitted she had lied and asked me and God to forgive her for lying. I asked if they really arrived yesterday, like she had said. She didn't know but assumed they may have and Hannah was too busy to call. I asked when they actually ordered the glasses. No idea. Hannah may not have ordered them on time or the company may have broke the first pair, no way to know. So the lady who greets customers, takes orders, accepts money, and answers phones, is apparently not the one who runs the phone or places orders. I find that incredibly hard to believe. But then she is the doctor's sister, so she doesn't really have to do a good job. I feel sorry for the employee who replaces Hannah. read more

Horrible!! Was given the wrong prescription and they swore it was right. When I filled my prescription I couldn't see at a distance. It took me several times just to get the correct prescription and they didn't even apologize or offer to pay for fixing my glasses prescription. Not to mention the eye exam cost was VERY expensive!! Would not suggest going there! read more

I visited Dr. Maddox for the first time yesterday, and they were very pleasant. I had both children with me and the staff was very welcoming and thorough. Aside from the religious literature, it really did not bother me. Dr. Maddox was very pleasant. Like any physician you must make an appointment. I will definitely return for my next exam. read more