In October of 2025 I went to the Marianna store for an eye exam and looked for frames at that…read morestore, I didn't see anything that was fitting me just right, they suggested I go to the Dothan office that they had a larger selection. I went over and found a pair that I liked, sat with one of their SALESPEOPLE and was told that after insurance my TOTAL would be $400. I paid for the sunglasses and asked for them to be sent to the Marianna office because it was closer for me to pick up. I was sent or received a message a couple to a few weeks later that my sunglasses were ready for pick up. I went to the Marianna office and they told me they did not receive them they were still in the Dothan office, I was going away that weekend and wanted the new glasses so I drove to Dothan and picked them up. Fast forward a couple months I get a bill for $1100 for my glasses. Make a call to the Dothan office and they say it was never submitted to the insurance company and said they would submit it. Now 6 months later I get a bill for $92 for sales tax on the glasses that I paid $400 for. These guys play a lot of games with their billing and making the numbers look better than they are! I guess the first girl doesn't know how to add the tax to my "TOTAL" before the sale. The other people don't know how to add my insurance to the sale and the other people don't know how to ship the glasses to Marianna like I asked before they tell me they are there. Not very professional! Typical salespeople!! BEWARE!! For me NEVER AGAIN!! TOO much stupidity for a pair of glasses!!

March 9, 2026 In January 2025 and February 2025, I had…read morecataract surgeries with lens implants. I have used Eye Center South previously and had no problems, in fact, I had a great experience. However, this time proved to be a different story: (1) I was misled in what the results of the lens implants should be (how well I would be able to see after the implants), (2) the review of past history, current tests, and results of the surgery were ignored, (3) there were not follow-ups at the office the day after each surgery, only a phone call from a staff member (4) the CRNA made rude comments just prior to surgery and the doctors made rude comments during follow-up visits, (5) there was a good size skin tear on the end of my nose when I awoke from the 2nd cataract/implant surgery-this was totally avoidable-there is NO reason for it other than being too aggressive in pulling the tape off, and (6) the price for lenses was $920/lens higher than what other local ophthalmologists charge. **The positive is that the nurses and receptionists were professional and helpful.

Absolutely the BEST. I had a face/neck lift with Dr. Feagin and absolutely could not be happier…read more He and his team were caring, kind and so very knowledgeable. I feel refreshed, renewed and no longer self-conscious of my saggy neck and jowls.

Dr. Feagin, is a very knowledgeable, kind, excellent surgeon! I don't know anything about Dr. Owen.read more

I went to this clinic for a regular check up and for a new prescription. What I waited 3 weeks to…read moreget was a pair of thick, heavy, prism glasses which I did not want or ask for. Dr. Hornsby examined me. I told the woman that was supposed to assist me that they are not what I wanted, so she told me that they could substitute those with regular precription lens. All I had to do was wait until the replacement glasses came in and they would call me to bring in my own frames and the refit would take about an hour. Well, they did call me and they prepared the regular lens to fit my frame. When I sat down to try the glasses on, the same woman sat down accross from me and immediately accused me of cussing and told me that my conduct was not allowed in the store. I was totally shocked by her accusation and asked where that came from because I did not cuss at anyone at any time and she told me that 2 other employees heard me and told her. My wife was with me and she said I did not cuss at all. The woman then told me that the store has microphones and that she would listen to hear what I said. Well, she never got back to me on that and the new glasses are totally useless because when I put them on, everything was distorted and blurry. I told her that and she said that I just had to get used to them. Get used to them, have you ever had to get used to a pair of prescription glasses? I'm 87 years old and a retired, decorated U.S. Navy veteran and I have had dozens of prescription glasses in my life and never had to GET USED TO THEM. I also have never been treated so badly at any store in my entire life. The woman that said I was cussing and assisted me was very rude to say the least. She would not listen long enough for me to tell her what the problem was with the glasses. Now I'm out $533 and no glasses. I bought a pair of Walmart READERS for about $12 and can read and see better then what I got at this place. PLEASE, don't go to this store for anything.

Drs are great, however service to get contacts or place orders do not work. On my 5th attempt in 2…read moreweeks to get a contact order. Still on hold at 15 min!

They can improve By getting the prescription right and for Dr Bowers not to lie and tell my father…read morehe needs Cataracts surgery when he got a second opinion and they said he is fine. Taking advantage of the seniors and lying.

Be prepared to wait for an extended period to be seen and then to order glasses. Total time = 3+…read morehours.

I've never had a worse experience with a doctor in my life. I was never able to get my very basic…read morequestions answered about surgical procedures he said were required for my eyesight and how they are conducted. Patients are expected to endure 3+ hours on a barrage of tests and sign up for surgery but God Forbid you ask the surgeon one question (and there is NO pre-op appt to do so). Dr. Bryant rushed me out the door and everyone I spoke with on the phone gave me a different answer. So, I made a 3 hour round trip one last time for an in-depth consultation. What a waste of time. He didn't answer a single one of my questions. Dr. Bryant was very condescending, unprofessional, and unethical in his defensive communication toward me. He needs to be investigated because God only knows how he treats his staff if this is how he treats his patients. Meanwhile, after each visit he has his scribes write that the patient has discussed things with the doctor in "great detail." This is a lie. Always trust your gut! As for the billing, this "puppy mill" operation is cashing in on their faulty systems by charging patients $75-$250 for cancellation and rescheduling fees. For example, if you get sick and call 2 days prior to reschedule your appt, expect to get hit with a $75 fee! Their portals are a mess and don't reflect accurate appts. You will not receive a timely reminder of your appt either. I've been waiting for over a month to hear back from a billing supervisor named Angela to correct an issue but she refuses to talk to me. Avoid this place at all costs.

awful, company paid for drug screening for onboarding. email said open from 8:00am-5:00pm show up…read moreand lady tells me that they are done doing them today and they usually stop doing them at 4:15. it was 4:10 as she is telling me this.

Absolutely horrible place!!!! Everything about this place is inadequate! Front desk is full of…read morestupid, ignorant, uneducated people. There is absolutely NO WAY that any of these persons can have a High School diploma! No tact, no people skills and completley ignorant about medical practices and simple english. The Nurse Practitioners, particularly Mandy Guttleib, are terrible. They are NOT DOCTORS.....And they should not be diagnosing patients and giving patients there b.s. opinions The one Dr. There, they say, is fairly decent?? I understand that this facility is being investigated. Just the word on the street....​