Signed up for their service this afternoon with Seun. Appt was scheduled for 6pm and our tech Trapper was right on time. Said he would take care of the entire yard and also asked about my "trouble spots". Trapper said he would give those areas extra attention. That he did.... goodbye insects and ants! read more

This company doesn't call to schedule an appointment but sends you a text message stating the day they will show up, sometimes including a time window. I had to reschedule so I could be at home so they could spray the inside (we are riddled with ants). The technician never showed up (all day long). When I called to cancel the service, they made me repay the remainder of the contract. Their technician never showed or called, and they never apologized. read more

Pacifically signed up with them because they said that they treat it for ants. I wasn't told that there was a cancellation fee of $250. They came once treated less than 10 minutes. Had ants called up. Had to wait another month for them to come out. The guy stayed for maybe four minutes did a quick spraying I canceled. They charged my card again without my authorization and then claim that that they're not gonna refund my money back because it's going towards the cancellation fee, I wasn't told they had and they've only treated my house twice horrible Company horrible service. I still have tons of ants. Do not use. Do not answer your door. read more

EnviroGuard is an elaborate scheme to get you locked into a contract and then provide subpar service, then charge you an arm and a leg to get out of the contract. Highway robbery for horrible service, buyer beware! read more

My parents use them often at their home. But after having multiple encounters with an employee who lives in the same complex as me, I've requested they don't use them anymore. This employee (not sure of his name.) has a New Mexico symbol on his calf. And he's been rude every time our paths cross, from dirty looks, or just ignoring us. He parks like he shouldn't even be driving a company truck, not to mention he doesn't even park at his correct building either. He parks at ours or the one across. I know my parents wouldn't want someone so rude and ugly near their home. read more

EnviroGuard Pest Control - Pest Control Near Me - Lubbock, Texas

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My grandson signed up with this company which charges him monthly, but comes out and spray bi-monthly. We didn't have an infestation but occasionally saw a bug. Now we see a bug or two daily. I don't know what solution they use, but it doesn't work. Sometimes I believe they use water, or water their solution down. I do not recommend this company at all! I would recommend any other company! read more

NO. NO, NO! SCAMMERS. Once you use them one time they charge you every 2 months whether you need them or not and then want to charge $200 to cancel their service. Lubbock is a big city, there are tons of better companies to use instead of this one. I would give zero stars if possible. read more

DO NOT use EnviroGuard Pest Control to kill bugs, insects, etc.. It does NOT work. They are liers and their spray does not work. They stole my money and gave me a false number to call. The customer service is horrible. I highly encourage you to read the Better Business Bureau (BBB) reviews before you consider using EnviroGuard. read more

EnviroGuard Lubbock review: Not recommended. They charged my account $270 cancellation fee while my house was on the market to sell. No one was living in it, nor were services being rendered. The branch manager was absolutely no help with a solution. read more

Not recommended. Services are overpriced and if you cancel, they ding you as explained in another review. It cost me $300 to break ties with these folks. read more

this company is a complete scam. Trying to get in touch with them to communicate is like pulling teeth. It took me over 10 days trying to cancel my service with more than 10 attempts at communicating with them. They try to send an agent out to spray despite my attempts to cancel. After finally being able to cancel with them, and paying the invoice for the early termination fee, they continue to spam text my personal number claiming that the invoice never went through. My card was charged, and the charge cleared by my credit card company. I received an invoice receipt from them. They do not call to discuss the matter, but spam text you links instead. Take the if you decide to go with this company. The above is forever I do not recommend them even if they were the only option. Pests would be a lesser headache than dealing with these people (?machines). read more

Do not use them. They came to house and said we could try them but had to do 2 services. We did that and had awful results and now they said we have to do 7 and hung up on me. Use demon, and do it yourself. They are awful company. read more

FRAUD of a "pest control" company. This company does not show up to scheduled service appointments and will not show up when needed. They are quick to want to charge you although they do not provide service and will immediately want to charge you to completely cancel any business with them although they do not provide anything. The call service center they have, a lady with name of Kylee, has absolutely no idea of the meaning of customer service and will hang up on you when you request to speak to a manager or higher up. Apparently, they all work remote, and this is their excuse for not showing up or being able to fix the crappy services they offer. Do not let them lie to to you, they will state "there is no contract and cancel any time with no cancelation fee" which is a complete lie! read more

I had bugs. A lot of bugs. Happy with their service for inside and outside of my house. I call as needed.

Absolutely ridiculous company, the whole thing is a scam they offer you a discount for the first spray and with mine they didn't even mention that it was a 24 month contract after that one. They don't do a great job even after charging you ridiculous fees and constantly calling or texting for service and my money. But don't worry you can canceled the stupid contract if you wanna pay $300 absolutely absurd and a total disgrace of a company. read more

Best company I've used. They will come out and re-treat for free between services. Excellent customer service.

Technican lied about completing service at my home on 1/26. Said they knocked on door. Security camera showed no one came to door nor their truck arrived at our property. At home whole time have 3 mini schnauzers (bark like crazy) Still tried to bill for service. Do not use their services, have had multiple problems, this was the last straw. Edit: service schedule was 1/22 not 1/26. read more

Absolute shameful company, had pushy little tyke selling service, he was told just a one off request, now after umpteen calls and service done which wasn't required, we have been told $200 to cancel them coming out. Don't use them. read more

Horrible service .. this business is a scam, they tell you "you don't have to be home unless you want inside sprayed" the reason they say this is because they don't spray at all...this weekend I had an appt and never saw anyone trigger my cameras so I know it wasn't sprayed, called them and they confirmed he did not spray...the only time they sprayed has been when the service was initiated, and I have not seen them since... in order to cancel service they want to charge $190 cancellation fee...I do not feel as though I should pay the fee since I have never really had service but 1 time since march 2025 .. if they see no one is home they just leave and unless you have cameras you have no way of proving they were even there ... horrible horrible service I will forever recommend no one use them...they will not let me out of my contract without the $190 fee and I do not have time to micromanage if someone comes or not .. I will be letting my entire neighborhood know not to use this scam business .. there's a reason they only have 2 stars on here. read more

Don't get sucked in by this company! They come to your front door and make promises of being the best pest control company you can possibly find and at a great price! However, the technician doesn't do everything that the salesman promises and doesn't do all of the services as per the contract. The company is very difficult to work with because the communication with them is mostly electronic and they seem to not read your messages until you try to cancel the service. As mentioned in other posts, they immediately respond with the bill of $162. that you now owe for canceling their bad service! The problem is that they promise a service that is not delivered per the contract and then charge you additional fees for cancellation of the contract that they have breached by not fulfilling their obligations in the contract. Beware and avoid this issue by staying away from this company! read more

BBB COMPLAINT: Do NOT let these scammers into your home. They lied & stated my builder had stirred up a nest of brown recluse at the end of my block where new houses were still being constructed. I was shown a map indicating my neighbors, 2 doors down, had a very young daughter who'd been bitten by a brown recluse & was in the hospital. I hadn't met said neighbors yet & didn't know this was on out & out lie as they don't even have a daughter! Nor do any of the few neighbors to the East of my home. (Which is what the map I was shown, indicated. I have asked multiple times to CANCEL IMMEDIATELY, IN WRITING. EnviroGuard REFUSES to do so. They're now back -charging me for removal of a discount that was applied to the initial spray. EnviroGuard also states I signed a contract? The only thing I signed was on the phone of the girl who initially rang my doorbell, & I was told that was the release for the tech to spray. All I want to do is get rid of these people & not have to dispute a bogus balance. What's more is after finding out these scammers lied their way into my home -they didn't come back 10 days after the initial spray to kill the eggs & impede the life cycle of the spider, as I was told when agreeing to the initial spray . I was told, after inquiring as to why they hadn't come back in 10 days, that they only spray bi-monthly (initially I was told quarterly), and they do spray 30 days after the initial spray to kill eggs. Enviroguard didn't hold true to either claim. I can clearly see that my experience aligns with the experience of others, per the complaints for this unethical & predatory business. BEWARE!!!!! read more

Would not recommend at all. Did not do what they said and when I went to cancel, they charged me $201.00. Amy in the office at Lubbock was very rude while Jennifer tried to help me. I will spread the news in Lubbock and Ransom Canyon, TX. CR read more

This company is a SCAM, do not use!Leaving one star because it won't let me leave none. Salesman showed up to our doorstep on two different occasions, claiming to have the best and most affordable pest control in the area. Absolutely a false claim, upon agreeing to their service we were billed immediately- prior to any service being done. On the second visit from this company their own technician told us about recent cancellations they have had, and that their solution is not effective. Following that, although we had a bi monthly service agreement for the duration of seven services, I would have to call to get them to show up... Finally after concluding that this company is useless I emailed to cancel, no response- then called and told I would be forced to pay $200 even though their part of the agreement was not upheld and services were far below satisfactory. What a worthless waste of money this was. read more

Salesman was extremely pushy. Wouldn't take no. I found it extremely disrespectful and can only imagine how bad the customer service experience would be if I had any issues during my contract. I said NO read more

I used a different company before, and the service was just going downhill as the year contract went by. Trapper did a great job, came out and killed several ant hills I've been trying to get rid of for several summers. I noticed them gone within hours after they sprayed. read more

Beware their product does not work their communication style it's not respective of your situation with ongoing bugs. Is not satisfactory. you cannot reach management for weeks at a time. I've had mosquitoes and roaches all summer . they have not been able to get rid of them and they will not release you from your contract even though they are not meeting the needs to get rid of the bugs or the mosquitoes. three months is a long enough period of time to have been able to accomplish this. beware their product is not work and they are too young to appreciate your situation and do not get you advanced to management in a timely manner if at all it has been very difficult and frustrating. read more

Would not work with us in canceling a service for a house we no longer live in!!rude and unethical. Reported to BBB

Is a horrible company. In Sept, a young man showed up at my door offered to do a pest treatment at a discount since the service tech was in the area. I agreed, and they have been a nightmare ever since. I often work out of the house, so I'm home quite a bit. They showed up without an appointment at least four times to do a treatment that was not approved, confirmed, or necessary. I wonder if I didn't have locks on my gate if they just would have done it and then charged me. they claimed they didn't have a correct phone number for me, which was not true. I started getting a plethora of texts, saying they were going to come do a treatment which I refused, because it was not necessary or on dates or times that were convenient to me. Then the bullying started.....they threatened to send me to pre collections even though I didn't owe them any money or have a contract with them. The salesman that came to the the door originally was a really nice young man, but he also lied to me about this company being Lubbock based, it's based out of San Antonio. Please be aware that these people will say and do anything. I'm filing a complaint with the better business bureau. read more

I rarely post negative reviews. My recent experience with EnviroGuard Pest control has forced me to post a negative review. My wife scheduled a morning appointment which was supposed to be from 8-11 am. As most businesses are short staffed I gave them a grace period and did not to phone to check the technician arrival status until shortly after 12pm. The initial representative I spoke with on the phone requested I hold until she could confirmed my appointment time. She came back and said we had a 8-12 appointment. I asked her to check again. Approximately 3-5 minutes later she confirmed our appointment was in fact a morning appointment. I inquired when the technician would be out and the next thing I knew it is silence on the other end of the line. I tried to call back but I went into extended waiting period to speak with a live person. While On hold the service technician arrived. My wife spoke with him and he preceded to tell her I hung up on the representative. I told my wife that was absolutely incorrect, the representative hung up on me. I called back and asked to speak with a manager as I would not hang up on anyone. The representative took my message and said someone would contact me in 24-48 hours. I asked if they were open on the weekend. She informed me they are open on the weekend but someone would contact me on Monday. Needless to say that did not happen. Hence the continuation of poor customer service and the reason for my post. As result I will call to cancel any future treatments EnviroGuard and let everyone I know what poor customer service they provide. What start out so promising has deteriorated to a truly unacceptable service. read more