I recommend Zero PC for anyone looking to have a computer built for them. They are true…read moreprofessionals, provide exceptional quality and have excellent customer service.
I heard about Zero PC through a family friend when I inquired about having a gaming computer built for me. Although I must admit I was a little hesitant based on first impressions of both their website and very minimalist store appearance, I am extremely pleased that I did place my faith and trust in this store. The experience was extraordinary from start to finish.
The store is very bare-bones, with shelves lining the walls filled with products and components. There are a couple of work tables and stations and there were two people in the store both times I visited. It isn't much to look at, but they work for function, quality, and the appearance of their products, not the fancy appearance of their store.
The employee who assisted me was very well-versed in the computers they build and asked all the right questions to determine the computer that would best suit my needs. His name was Jackie, I feel it necessary to commend him on his service, as it is one I will fondly remember. He was fantastic, super understanding, patient and knowledgable. He explained the differences between the available motherboards and graphics cards, how different forms of storage function, and what hardware would work best to achieve my end goal. There are a dozen different standard builds that they offer, all of which cater to a different level of both gaming power and aesthetics. They offered to switch or upgrade individual parts based on my needs, along with a range of cases. If they don't have something you want, they will order it for you. Let me also mention that the pricing is unbelievable. When I searched for each component to build the computer I chose. To build the same rig myself: assume I would order from a slew of different online retailers to obtain the lowest prices, also assume I would be willing to wait up to a month for each part to be delivered, finally that I would somehow YouTube enough build tutorials to correctly assemble the computer, the consistent price difference between the components and the offered store price was roughly $50 for the three different builds I considered.
It took 3 days for the computer to be built and I received a phone call when it was ready to be picked up. Upon arriving at the store it was explained that the basic case was unavailable, so they upgraded it for free. The case is super cool with magnetic dust collecting panels on the top and front of the case which makes it easy to clean. The one side is glass and exposes the neat cable management and the base model LED lights of the internals. I wasn't interested in LED lights but the soft red glow is definitely a bonus. They took the time to plug in and start the computer in front of me (seconds for the start time, an amazing upgrade from the 1 minute my old PC took!) and showed the specs, along with a few programs they installed themselves to make my life easier which they asked me about when I ordered the computer. All the original boxes and warranty information was also provided. I was told if there were ever any problems to contact them and they will immediately assist and fix whatever the problem is.
The customer service was exceptional, the experience was simple and pleasant, and I received an amazing computer. I was so happy I chose this place and absolutely recommend it for anyone looking for a computer but don't have the knowledge, patience or time to build one themselves.
Thank you Zero PC, and thank you Jackie and to the hardworking team!