Fantastic company and service! They are head and shoulders above other providers. Reliable, great customer service and no data caps. I use my own home network equipment so can't comment on what they provide if you plan to use their equipment. Don't hesitate, you won't be disappointed. read more

I was texting an agent and they disconnected the chat before my problem was solved. The interaction took 20 minutes just for me to call customer service and wait on the line anyways. ​ read more

Matt responded on a Saturday evening and fixed our problem quickly. Almost got stung by wasps. Thankfully he didn't. Great local service. MLM read more

Our power went out for a few hours this evening. Then a couple hours later it's out again... we just bought so much food in our fridge and now most of it will be thrown away... we can't afford that... wth takes 6 plus hours? Unprofessional. read more

Few real choices. I actually play several sports from horses to Yoga to kickball to hiking. Never watch TV sports and my package with the narrow choices I had led to this awful package. I am not happy with the actual operation, too many sign ins, too many EPB channels to see same old pix of chattanooga. Who cares to pay for that? And so many channels with 100% promotional apps . Ads everywhere you look and with Wi Fi I am spending $221 a month!!! beginning to look at other choices and internet providers. HATE this choice. Geek Squad here I come. Constant buffering does not help and greedy $6 charge for a new controller really killed it. NO MORE. read more

My WiFi went out around 3 AM. I reported it at 6AM. After 6 follow up calls, I finally talked to a live person at noon. He resolved the problem in less than 10 minutes. My problem was caused by them. This is terrible customer service. read more

anytime I have had to call EPB they have been amazing !!! AJ came to the house and couldn't believe how nice and helpful he was. thank you, AJ !!! read more

I have been a EPB customer for years. I had their fiver optics internet starting 15 years ago. With 100 mb, then was excited in 2020 to go to Gig. Never had a complaint with their Smart Net Plus, which included router with free technical support or call out. Now in 2024 I was talked in to getting the 5G, which they changed my router, they said to support the fiver speed service. I work from home so depend on reliable internet. And just to let you know. The company I work for offers "free" home business internet if I go with their Comcast/Xfinity service, which I declined in favor of paying $95 a month for 5G w EPB. Since replacing my router w the 5G, I have daily interruption of internet. I am required per my work to have verified interruption to prevent issues with my job protection. So I have saved every screen shot with time & date when service interruption. As of May 2, I have had 39 interruptions since March. So in 2 months it is daily. My son says to return their router & get our own. Im contemplating leaving EPB. read more

We moved to Chattanooga from Franklin TN last year and read all of EPB's advertisng and promotion on how amazing and fast their internet is and all their boasting about speed and being the "gig city". I work from home and I've never had as many internet outages in my entire lifetime as we've had in just the last year. Three different times to day and it's not even raining. Also, we did some landscape renovations and needed them to come out and replace the fiber line. The guy who came (probably an independent contractor) was lazy and rather than dropping in a new fiber line, he opted to simply use an old Comcast line that he found in the ground. I will give EPB kudos for quick customer support and response. Yet, their actual internet service has been an extreme disappointment. Maybe this is the "gig" city, but it's not a been great internet service city. read more

First off, the tv streaming boxes are worse than satellite! They buffer constantly! And 2nd I went and spent a lot of money on a new router because their tech said that's why the streaming buffers, guess what, I didn't help! So I'm done with this junk! I'm switching services and wish I could switch electric power services but the have a monopoly on power around here! Should be against the law! read more

This is to let as many people know what kind of despicable company EPB is. My wife's 87 year old grandmother who has had their cable TV service for years, was informed by them that if she didn't purchase their internet service, they would be turning off her television service. So EPBs business model is take an 87 year old fixed income senior citizen and tell them if you don't purchase more of our services we will cancel the ones you have been paying for. She turned off her television service because she can not afford the services. IT WILL BE A COLD DAY IN HELL BEFORE I EVER DO BUSINESS WITH EPB!!! I will do my best to spread the word to everyone I can that this is how EPB does business in North Georgia. read more

BIG SHOUT OUT to all the workers who came on orchard terrace today the whole street lost power and you guys said no power until 9 and got it done by 7 we appreciate you and all your hard work.in this weather Godbless you all from one of your many happy customers read more

I tried to get internet connected to my small one room office that had EPB fiber in it from former tenant months earlier. There is a massive EPB install on the wall of this small office. So I call to setup service, and get prices. This small office is in an old school surrounded by residential houses. So pricing is $77 for 100 Mbs with wifi router, it is $67 for The Gig 1000 Mbs ethernet across the street at the house. I am shocked, but ok. In addition he says, since it's a business account it costs $200 install fee if I agree to a 1 year commitment, or $100 for 2 year, or free for 3 year. He checked and verified, yes another customer was using EPB fiber there months before, but I still needed to pay for install. So I ask, what if I break the commitment, he said the fee is half the remaining cost of the time on the contract. Wow, so if I signed up for 3 year, I get a free install, but cancel 3 months later because I'm not using it, I owe $77*33 (divided by 2 for half) = $1270. WOW, that is crazy. So if you just want internet and no router / wifi provided by them (you have your own, which I do), the prices quoted were: $155/mo for 300 Mbs (minimum residential speed), I didn't even ask about Gig. $100 for 200 Mbs, and $60 for 100 Mbs, not sure why it is $40 extra for first added 100 Mbs to 200, then even more $55 or (137%) to add 100 up to 300 Mbs. Obviously they are gauging small business owners especially compared to residential costs, but for large businesses, the comparative cost is much less. The cost for EPB ethernet for this office rental was 20% of the total cost of renting the office! What a drain on small business's ability to succeed. read more

This local service provider has great customer service! I contacted them a couple times recently when storms affected the WiFi in my house. They were nice, patient, and knowledgeable when troubleshooting each time. Their response time was quick. They also didn't just try to sell me a faster speed connection. With your monthly payment, you definitely get great customer service when you need it when it comes to EPB. read more

You won't appreciate their service and reliablity until you have another service "provider". We have had EPB for 10 years and when we have an issue they are on it fast. Had an issue with slow internet, they sent a tech who replaced the cable in my house from the outside. Zoom its flying now. Had a few channels we want to add - watch a game on a premium channel. In 5 minutes its on. We lost power for 4 days during the tornados and we could see and hear the trucks all around us. 24/7. We have another property that is out of the EPB area and we are stuck with comcast. Its a constant battle to fix the TV, then the internet then the alarm. Every tech they send blames the last tech for not doing the job correctly. I tried to add a sports channel and it took 40 minutes. The game was about over so I called to cancel and was told I was stuck with it. 3 more calls finally got it fixed. We love our EPB. read more

The new cable is a joke It freezes, doesn't clear past screens...the list goes on. it amazes me that they could have a good service and change it for this piece of junk. read more

Power out again second time in two days due to a storm. What the hell EPB? This is ridiculous! You are the worst!

They drilled through a sewage line at our house under the sidewalk and clogged up our plumbing. Filed a claim but no responsibility was ever taken on their end. Left with costly plumbing bill because of their lazy work. read more

I'm a Chattanooga native of 54 years. I love this company like few others. But this review is specific to their digital streaming tv service which piggybacks off the Amazon Fire stick. Where's everything they touch turns to gold: electricity, tv service, customer service (5 stars all around), their streaming tv service sucks worse than a child's lollipop. YouTubeTV, Fubo, EPB with boxes are all great options. But d@mn, does their streaming service suck. Save your money, keep the boxes.... That's the new ad promo O recommend from them. Alex A. Signal Mtn read more

The FiTV app is terrible. Can't disable the continuous "are you still watching" pop-up and screen freeze.

Top notch customer service! My power went out and a technician was dispatched the same day.

One of the worst utility companies out there. Just got a letter in the mail saying I have yet to pay my electricity bill. However my bank account clearly shows they got there money. I set up a payment arrangement 3 days before the bill was due, for the bill to be paid on the day it was due on Sept. 16th. Tell me why it didn't post in my bank account till the 17th and my EPB account is saying it didn't receive payment till the 19th. They sent the letter on the 19th saying the account hadn't been paid. Now I will have a late fee tacked onto my next bill because of their terrible online billing system. And don't get me started on how crappy their "gig" internet is. Throttling is the only thing I have to say about it. Also if you pay your bill after 6 on the day it's due it's late, I guess we still live in the 60s and their is no such thing as auto-billing. read more

We must have chosen the wrong company. We live in a Ashwood and got our power back early yesterday morning (kudo's to their power side). It's Sunday evening (5:30 pm). Just walked through our neighborhood of shattered houses and snapped trees, and there are 22 (twenty-two) Xfinity/Comcast trucks and not an EPB truck to be found Maybe we should change. Paying almost $200 a month for their package, and they don't answer the phone or anywhere to be found read more

EPB will not work with you on your bill!! They do not care about their customers!! Not even good long time customers!! I wish they had competition!! Their fiber optic, phone and electric are ridiculous high. They will cut you out in a heart beat and not give a DAMN!!!!! YOU may not have a choice in electric but don't get their fiber optic services. YOU WILL BE SORRY!!!!!! MY MOM IS ON OXYGEN AND THEY CUT HER LIGHTS OUT!!! SHE COULDN'T HARDLY BREATH!!!! read more

Grab a coffee or hot cocoa and take a stroll in front of their Christmas window display. It would be a very romantic spot to wrap up a date night after dinner...or take the kids and watch their faces light up. Thank you EPB for bringing Christmas magic to Chattanooga! No pictures because I don't want to spoil the surprise, just trust me! read more

I don't understand - all the hype about the internet in Chattanooga and it is slower and more expensive than anywhere else I have lived! I think EPB has gotten a little too comfortable or something. If you are just moving here I would think about xfinity or some alternative. But, if poor customer service and slow internet at a high price are your thing, then sign right up! read more

Absolutely awesome people techs are super friendly and helpful and if you ever need anything thing and you call YOU SPEAK TO SOMEONE DOWNTOWN not it Pakistan !!! If you ever have any issues a tech can be there most of the time in the same day !! I wish I could give them 10000 stars ...good work guys keep it up read more

I am giving EPB just two stars for one reason only...their commercials. Yes...the commercial with Pooh Nash..(I had to look up who she is)...well she is supposed to be a "hometown woman"...and "relatable "...a huge swing and a miss! I do love EPB because of their outstanding service/service calls etc. I do not appreciate EPB putting on such a show...of dumbing it down...to relate to local customers. I do not and cannot relate to this Pooh Nash. Pooh was obviously reading cue cards...sue seems backwards and unintelligent. Give Chattanooga customers more credit than this please EPB. I gave two stars instead of one..BECAUSE...I had one service call and the EPB worker that came to my house was superb. read more

We love the internet and cable, best thing though is the service. Always super helpful and friendly.

What a horrible company. They were oh so quick to come out and install their system and take my money. When I signed up for their "GIG" package, I was assured it would be 1 GIG. Currently averaging around 40 Mbs. Now on my third day of waiting for service call. Whenever I call for support I need to allow 15-20 minutes before I can talk to someone. Coming from an area with Time Warner and was excited to be able to not have to deal with them anymore and get a nice local company. What I would not give to be able to have TWC back. Never thought I would say that. read more

I don't understand how EPB FiberOptics CLAIMS to be the fastest in the world?! I'll admit when we first got it, it seemed to be really fast, yes. IDK if it's because they've tauted it TOO much, causing hundreds if not thousands of work-from-home workers to move here for that very reason, which is evident by the fact that home prices have doubled if not tripled in the last couple of years thanks to Californians and New Yorkers being able to move here and pay cash for homes--which has really screwed us native Chattanoogans looking to buy a new home, so thank you for that (ever heard of the concept of "unintended consequences"? Maybe you should THINK before you taut!). In any case, my internet is now much slower than it used to be, and I can't help but think it's for those reasons mentioned above. If it's NOT due to that, then prove it and come fix my extremely slow internet! It's getting ridiculous and slower by the day, and really pissing me off!!! I DARE you to prove me wrong!! read more

I agree that service is terrific. Unfortunately, it really does come with a cost! My parents are in their 80s. They've had cable TV, internet, and phone service with EPB for several years, and there have been rate increases as you would expect. This month, their bill increased to well over $200! I am so disappointed in EPB. My dad called them to discuss the increase. He explained they were going to have to switch to a different provider due to the increase. EPB simply told him to go ahead. We are now looking for alternative providers. read more

I have never had such good service from any provider - let alone an internet/cable provider. The internet speed is blazing fast, it is easy to reach LIVE support online or on the phone and technicians are skilled and helpful onsite. I just moved from the West Coast - and EPB of Chattanooga sets a much higher benchmark for internet/cable reliability and service. If I could give 10 stars, I would. read more

Absolutely terrible cable and internet for the last 9 months! I pay for 100mb/s and rarely see over 30mb/s. With 2 devices running just now I got a speed check of a pathetic 4.5mb/s! They've checked my install and lines and all is fine, they just can not provide the service they claim. The new install went well 9 months ago from Xfinity and customer support has always been polite but sadly completely useless in fixing their slow service. There has been a daily audio screech on commercials the last few weeks that could blow a speaker out or your ear drums if you're in the same room! They can not properly synch the audio I guess? The picture constantly pixelates daily too. This is with just one TV on and no other devices. Just an overall terrible cable and internet experience. Xfinity was far superior not only in signal quality and speed but also what is provided in channel selection/availability. I can not stand Xfinity and their business practice choices like not supporting Net Neutrality after saying they would, but it seems to be the only reliable choice in Chattanooga! So unfortunate!!! Get it together EPB and actually provide what you advertise and sell! read more

Once upon a time I was totally satisfied with EPB. In the beginning their prices were reasonable and service was excellent, along with stellar customer service. However The prices keep going up and up and up so that now I am exasperated with their pricing and the lousy, out-of date equipment they provide. The DVR is junk. Been replaced four times. Does not allow the user to record much, is clunky and not user friendly. Don't teen TRY to use on demand. It's awful and you'll be there an hour trying to find what you want to view. As far as cable tv is concerned: I DESPISE paying for a service and being FORCE-FED COMMERCIALS forty percent of the time I'm paying for. SEEMINGLY ENDLESS COMMERCIALS. I hate that they charge a premium price (the highest price in town) for their cable tv. I'm paying 100 bucks a month for their minimum service package. The internet service is over-priced too but still very fast and reliable, though. I just hate having to spend about 200 bucks a month to watch commercials and have internet service. I'm a disabled veteran and living on disability but they don't offer any price breaks. I'm paying 1/4 of my monthly income on internet and cable tv--my only form of entertainment-- and they don't care. They tell me to go find another provider (seriously--they told me that verbatim). I'm so disappointed that I'm seeking an alternative with their competitors who offer more reasonable pricing. the worst part, though, is that they don't seem to care, nor do they bother to listen to any criticism about their service. All they care about is getting their hands deeper into your pocket. read more