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    Keyrenter Property Management Chattanooga

    5.0 (5 reviews)
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    3 years ago

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    6 years ago

    An exceptionally professional organization. They keep meet updated on every aspect of my rental property

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    Marshall Reddick Real Estate - Nashville-Clarksville Annual Team Photo 2025

    Marshall Reddick Real Estate

    (15 reviews)

    Me and my wife were excited to move into our new home, but our entire move in experience with…read moreMarshall Reddick has been extremely frustrating. From the very beginning there were issues that should have been handled long before we arrived. First, the security system situation was honestly unacceptable. I was told in writing that there was no alarm system installed. I still have those messages. Then on move in day, when I walked in with my new keys, the alarm immediately went off. I was never given a security code, no instructions, nothing. They also never communicated to me that the security system code was the same code as the house code. The alarm was blaring and warning that police would be alerted, and I had to literally guess that the house code might disarm it. Thankfully it worked, but being told the system didn't exist and then not receiving a code made for a very stressful and unnecessary situation. Next, basic maintenance in the home was not taken care of. Every smoke detector was low battery on move in and I had to pay out of pocket to replace them. Both HVAC air filters were extremely dirty. They eventually mailed a filter, but that does not fix the fact that this should have been handled before we moved in. We also did not have any bathtub plugs, which they sent after I requested them. The fridge water was turned off, so my father in law had to pull the fridge out to get it working. The fridge light bulb was out, and while they offered to reimburse it, again this is something that should have been ready on move in. With our thermostat, it would have been helpful to be informed of the make and model ahead of time so I could at least look up how to use it. This particular smart thermostat was not nearly as simple to figure out as it might seem, especially with no instructions provided, and the battery in it was dead as well. Having to troubleshoot and research all of this on move in day added even more unnecessary stress. There was also confusion about key pickup. I was originally told to pick them up at their office. When I reached out closer to move in, they forgot they told me that and instead said to use a lockbox at the property. This would have been more convenient, but I only found out because I asked. If I hadn't reached out right before move in to remind them about the key pickup, I might have driven all the way to their office in Clarksville only to find out the keys were actually at the property. This is something that should have been communicated clearly without me having to chase the information down. On top of that, the alarm system was still under the previous resident's account. Again, nothing was communicated about this and I had to figure it out myself when the system would not set up correctly. The biggest and most stressful issue has been our HVAC. Since early November we have had constant problems with our heat. It has gone out five different times. We have had to rely on space heaters just to sleep and stay comfortable, and this has been incredibly concerning especially with my wife being pregnant. We have put in multiple maintenance requests and yet we still have not had consistent heat for the entire month and a half we have lived here. As I am writing this review, the heat has gone out again. This has made us extremely uncomfortable in a home we are paying full rent for. To be fair, they offered to reimburse the fridge light bulb, sent bathtub plugs, mailed an air filter after I asked, and they have been communicating with me throughout this process to try and resolve these issues. That effort is the reason this is not a zero star review. Still, none of that changes the fact that nearly every issue I listed should have been handled before move in, and it does not undo the stress we have been under because of the HVAC problem. If you plan on moving into a home in Nashville with Marshall Reddick, I strongly recommend doing a very thorough inspection before committing. Check all batteries, confirm every system, make sure you are given the correct codes, and definitely verify the HVAC is working properly. I hope no one else has to experience the level of inconvenience and discomfort we have gone through.

    I had the pleasure of working with a local agent in California, Tyler Daigler, who presented…read moreoptions in Nashville. The homes and service were amazing. Although we purchased in a different location, we had to stay with Tyler at Marshall Reddick because of the amazing service. After several weeks of research, he found us the next perfect purchase. His connections and network made it possible to get a deal done. We are thankful for him & his team for their efforts. Me and my wife cannot recommend Tyler or Marshall Reddick highly enough.

    gkhouses

    gkhouses

    (3 reviews)

    I relocated to GA and thought I'd rent prior to making the purchase. I selected a midtown condo…read moreowned by Lake Country LLC & Rds World LLC. The management company provided a lockbox code for access on move-in day. The key was clearly never changed, the home was filthy, roaches crawled freely, no mailbox key or garage remote provided (still none as of today) Ceiling light not working, Dryer doesn't work, icemaker doesn't work. The home was partially painted with closet doors still in raw form. Garbage on the balcony. GK also in the 11th hour's charges you a $15 per month AC maintenance expense (as if you are the owner) They say this covers them delivering a filter to your door once a month so YOU can change it. I think I'll do better going to Lowes and getting a multi-pack of filters. There isn't an option to opt-out of this charge and they don't express it until you are ready to sign your lease. Therefore, either you agree of you start your home search all over. I was appalled by the condition of the home and reached out to management. They COULD CARE LESS. They stated that the home was AS is and it's my responsibility to bring it up to living standards. I'm told that I must go to the post office to obtain a mailbox key. I must clean and pay for cleaning myself, and I'm responsible for my own lightbulbs in order for them to send someone out to check the light that isn't coming on they will charge me $75. FYI, The home was vacant for 3 mos, which gave management ample time to address any and all issues in the home. I was approved over 2 weeks prior to moving in (another window of opportunity to correct deficiencies. The 3mos vacancy should be a concern for all owners considering using this company. This home should have been leased immediately, But with a management company that doesn't care, expect to have vacancies. I've since had the home professionally cleaned, which my kitchen cabinets went from Yellow greasy to white and cost me $200. Management states they will not pay since they had the home cleaned. I guess they charged the owner for a cleaning not received. I've also painted the home (which I'm sure they charged the owner for a painting not received as well.) After sending a video of cockroaches still moving, they sent an exterminator out to treat the home. This was also they said I need to take care of. My overall experience has been horrendous and I will personally reach out to the owner of the property, as I'm certain they are unaware of the condition their home is being delivered. I highly suggest that if you are a renter or an owner seeking assistance or housing. DO NOT GO TO GK HOUSES, They do not effectively fill vacancies nor do they provide considerate professional treatment to residents. Thank you E

    We trusted these folks, now "Evernest" with our rental property. They were supposed to show…read moreprospective tenants our home. Instead, they face them the combination to the lock box. We entered the home today to find many items stolen! They have yet to respond to our repeated phone calls. BEWARE!

    Keyrenter Property Management Chattanooga - propertymgmt - Updated June 2026

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