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    Epic AC Service

    4.2 (5 reviews)
    Open Open 24 hours

    Services - Epic AC Service

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    6 years ago

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    Cook's Air Conditioning & Heating Specialists

    Cook's Air Conditioning & Heating Specialists

    (15 reviews)

    The AC stopped working and we had a hot house at 90° faranheit, with four people and three dogs…read more We called three times and no Technician could come out until the next afternoon. We got another company to come out or we would not have survived the night. It was an expensive after hours call of over $500 and it was only a temporary fix. We had Cook's come out the next weekend to fix it. We paid $149 ahead of time for the diagnostic. Cook's was four and a half hours late. I called twice to confirm when the technician was coming out since they did not call me. The technician was working in the dark. It turned out that the other company misdiagnosed the problem. However, the technician figured out that it was a wire problem, and fixed it. We are thankful for his expertise and hard work.

    On Wednesday December 13, 2023 I called Cooks because my 1 1/2 year old Heating & A/C unit would…read morenot start or run. A young fellow showed up a little in the afternoon to check my unit out. Although he might have told me but I do not remember as good as I once did but on the paper work he gave me it said the low voltage fuse had blown. He said he replaced and soon started to check for more problems and told me the contacter switch was bad and he had one on the truck for $234.00 minus a 50.00 discount $184.00. He installed the switch through the breaker and snap and sparks flew the one wire on the switch was touching another wire on the controller. He got everything together and the first attempt the unit ran and heated the house without turning off. He packed up his tools and left after I paid for the part of $234.00 which later I looked it up and it was non continued part since March 30. 2016, for $234.00 bucks. So that night the unit came on and off. on and off with no heat so with no heat till Monday I called them and they sent the same fellow and he checked and checked and told me my fan controller was bad $1200.00 to repair this problem. I told him I was on Social Security and could not afford that at the time, I looked up that part and the controller and the fan was $469.00 I just figured I would install it but before leaving he said he had to charge me another $86.00 bucks for Diagnostics and road service as he charged me the same the first trip.so $172.00 and it still does not work plus the age old part he said he installed.This is a very sad scam this company has going lucky the weather is warming up for this old disabled guy on Social Security. Personally I do not think this young fellow had a clue of what he was doing. GEEEEZE he never charged me for the blown fuse!!!! I should have stood over his shoulder the entire time and I am positive it is not the fan or the fan controller!!! BEWARE this company is too big for it's britches !!!!

    Epic AC Service - hvac - Updated June 2026

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