Our air conditioner went out during a heat wave and they came out the next day, and did a full…read moreevaluation of need repairs. Out existing A/C was 30 years old and it was not repairable. They gave us a really fair estimate for a new unit and we agreed to replace it asap. Very happy and pleased with their professionalism. We highly recommend these folks!!!

Todd was awesome. He diagnosed the problem right away. Had the air conditioning up and running…read more in minutes. The arrived when they said they would. Very professional, I can't say enough nice things about them.

Excellent pricing and installation. Tyler came up with an inovativie and cost effective solution…read morefor a unique application. The installation was flawless. He worked with me remotely to setup wifi connectivity and sent pictures of everything. Only gave him a 5 star rating because there was not an option to give anything higher! Strongly recommend Tyler and company.

Abandoned the work and won't return phone calls. A total unprofessional person. Tyler Talks a good…read moregame but is totally imature and lacks character. I won't rely on him completing your job.

Woke up and my system had no heat. I called Cooks after a Google search and I was immediately…read moreimpressed. I called in the morning and they were out the same day. Everywhere else I called said it would be a few days. Chris was on time, called me with an eta and had me up and running in less than an hour. They didnt try to sell me anything and told me exactly what was wrong. Answered my questions as I asked and hovered around. I know who I will be calling from now on. If I could leave mode stars I would. 10/10 would reccomend to anyone.

Crooks, first air conditioner, heat pump without a heat strip. Then when I had a problem on the…read more came out and told me my unit needed to be cleaned and charged to me a bunch of extra money to come out and just tell me that. me a of $500. Asked to speak to her and that never happened. Next air conditioner guy came out and said they even installed the fan wrong, never went into overdrive. Office staff just after they take your call. Save your money and time, call someone else

We discovered a condensate leak and called our regular company but due to a recent hurricane…read moreaffecting our small town they could not make it out for several more days. Speaking with a friend she gave us the name and telephone of a company and told us that he'll probably come out as "he's that kind of guy." Reliance Air got here and promptly went to work, stopping the leak. I am incredibly pleased with their promptness and efficiency. As I was speaking with the young man, he said he had been to our home before as he remembered us. I met Waylon a year or so ago through another company and I knew back then that he was planning for his future. He is an engaging and ambitious young man hence he now has his own company. I am thrilled to have found Waylon at Reliance Air and Heat. I thought his price was fair regarding an after hours/weekend price.

I am revising my original review to tell my experience with Reliance Heating and Air. Approximately…read moreone year ago I paid over $700 cash to have all the over 20 year old AC ducting replaced under my mobile home by this company. As a senior citizen I struggle to save for months to have enough funds for maintenance and upkeep of my property. I just had a new AC system installed this year and found out from the installer that all my ducting was not replaced like I thought and that I would owe an additional $400 to replace the original ducting that was falling apart. I had no other choice but to pay it because the new AC system had to be inspected to approve the loan. I called Reliance about the extra expense now for something I thought was taken care of a year ago and it wasn't. I was told their accounting receipt showed I only paid $75 when in reality I paid over $700 for a job that wasn't completed. My mistake was paying in cash and not getting a hand written receipt at the time of the replacement of the ducting. The receipt was digital and I did not have a way to print it out nor did I realize I needed to save a photo of the digital receipt. If they can blatantly take advantage of a senior citizen like me then it makes me wonder how many others have been taken advantage of. It's disgraceful yet Reliance had no intention of fulfilling the contract of their services even after I called them out on it.

My heat quit working last night coldest night we've had lately. The repairman from Glenn I Jones…read morewas so professional and polite. He fixed the issue - explained what was wrong - my unit is over 20 years old - couldn't have been nicer. Answered all my questions. When I need to replace the unit I know who I will be calling. I strongly recommend them.

I bought a new unit with a warranty from this company 5 years ago and they've been at my house 16…read moretimes to fix it charging me $98 each time. They refuse to honor their warranty and replace my unit. Do not use this company!!

Awesome service by Jason- explained all he was doing and what he found . This was preventive…read moreservice and very thorough.!

The absolute BEST company to use! My office has used them for years. My air went out just before…read moreHurricane Dorian and they came out that same day just when the rain was starting. He fixed it, but it was time to replace it. I was given a fair price and service was incredible. They are top notch! Highly recommend!!