I find that they are pretty good with band instruments like trumpets and horns, and the guy in the…read moreback who deals with the PA systems and guitars is also pretty good. But where I find difficulty with this company is how much they're charging for accessories like patch cables. I can't believe how expensive they have gotten over the years. And they (patch cables) really haven't changed anything over the years. I guess the days are gone where you could buy an instrument cable that was 10 ft or more for less than $20. Now it's more like $50 if you buy a 25 ft long cable. And then I've gone to K&S Music over on south side and they have much better deals on cables. In fact it's almost half as much. Then I hear people complain about Robert M Sides overcharging for stuff in regards to accessories for guitars and that kind of equipment. Honestly, my family has done business with Robert M sides for many years. My first trumpet was bought from them by my mother. She worked extra shifts for 10 years to pay that trumpet off for me. I like to go to Robert M Sides because the folks there seem like they're pretty nice, and I go there mainly because I'm really looking for sheet music for the organ. And when it comes to classical methods, I'm always looking for trumpet French horn and flute books, things that come from repertoire. And everyone there seems pretty knowledgeable. I would just exercise caution about actual sale prices because it seems to me that you end up paying more for accessories then you would if you went to some of the smaller stores. I know that they make most of their bread and butter through instrument rentals for all the different schools and like coming county and around their other locations. And I highly recommend going to them because they're prices on sheet music is pretty good. So, going with an expectation that you're going to buy something that's quality but you may end up paying for that quality, you don't get something for nothing and they don't always give you the discounts that you think you're actually getting when they're putting a sale tag on something. And I'll tell you, a patch cable made by Fender is not really that expensive in reality. I think unless you're an immediate need for a patch cable, buying them on eBay is way more economical. If you're needing one in a pinch, go to K&S over on south side. They also have a lot more in regards to accessories for electric guitar then Robert M Sides does. Now that being said, I would be remiss if I did not mention that if you go into Robert M sides and you spend a large amount of money at once, they will take money off and discount things like the patch cables. I bought a brand new Yamaha 16 channel mixing console from them several months ago and I needed a lot of patch cables and I got a really good deal on everything combined. And I didn't have any complaints. But this last time I bought an instrument cable, there's 20 ft long and I paid $47 for it, and I think that that's a little bit too much. I wanted to take some of that money and spend it on sheet music but I couldn't justify doing that after spending that kind of money on that patch cable. It kind of blew my budget for that visit. So I'm hoping that Robert M Sides will be reading this review. Maybe they can take what I have to say into consideration. Hence the four star review in lieu of a five star.

I never go here if I can help it. The sales guys never seem to be interested in helping you if…read moreyou're not looking to buy a big ticket item or in their personal circle of musician buddies. I asked if they had an ebow in stock and rather than trying to help me by ordering one, the guy said "why would anyone want one of those things?!" He then spent 15 minutes trying to talk me in to getting one of their credit cards and spending $3,000 on a guitar I barely liked and could never afford the payments on because "it's a really popular model. Lot's of famous musicians use them". Their sales are a joke. The ads say stuff like "20% off!" when what they mean is "20% off manufacturer's suggested online factory direct order retail" which is what EVERY store has as their regular price. They aren't marking the items down from their everyday prices, they're just changing the wording on the signs to trick people into thinking they are getting a deal. How do I know this? I went in one day a month before their big "blowout" sale and looked at a guitar and wrote down the price so I could shop around and see if someplace else had it for less. Then I waited until the blowout sale and went back. The sign attached to the guitar said "HUGE REDUCTION! 25% OFF!". It was the exact same price. That was the last straw. Unfortunately, this is the only place in town with a big selection of pianos and school band instruments. I have to imagine that their contracts with the local schools are the main thing keeping them in business because most of the local musicians I know won't go in there anymore. We all go to K&S in South Side now. Those guys have always treated me right and I've bought more from them in the last few years than I ever bought from Sides.

I wish I could give 0 stars too these rude people... Paid more then most for a trumpet they rip u…read moreoff and have taken double payments and nothing was done about it

We were very impressed by this small music store. There was a great selection of guitars, as well…read moreas other musical equipment. We came for the Black Friday sale, and found a beautiful guitar within our price range. The sales associated guided us through our selection process without pressure, but with a great deal of understanding and expertise. He helped us figure out our priorities and find the best guitar for us! Although we don't live in the area, I am sure we will visit in the future. We love the personal touch that came with the shopping experience.

This is a really excellent music store!! Something you wouldn't expect, given it's somewhat remote…read morelocation? However, they have a great selection of gear (PA, Lighting, Guitars, Amps, Keyboards, Drums - you name it!) and accessories. They even have sheet music, which is a hard find these days. They offer lessons (can't speak to their lesson program, however), and they even have a decent selection of "used gear." I would be more than thrilled if K&S were my local go-to music shoppe. They're great!!

Great customer service here!!! Called first about guitar lessons for my son and Al is a great guy…read moreand super knowledgable. Dale helped us pick out the perfect guitar and answered any questions we had.

my daughter takes weekly guitar lessons with wesley at rock street music---awesome is all i can…read moresay---very good teacher and accommodating to scheduling needs

I called the store to inquire about an instrument. I was told they had two. I was quoted a price…read more When I got there ohh a mistake it's way more than you were told.

Music Go Round - Wilkes-Barre. This store gives to the community the opportunity to find, purchase,…read moreand sell your instrument or use your funds to go up in your purchase. This is a remarkable concept. This location has excellent selection of instruments and excellent sellers with knowledge to assist you in finding the right instrument to get your unique sound or voice. My purchase was a rare Epiphone Acoustic/Electric Guitar in excellent condition with a great sound and a great price I could afford. Staff are fantastic and they gave me the info to make my decision to purchase. I highly recommend all individuals to check this wonderful store. I was invited to comeback and call. AAAAAA

Been a long time customer over 25 years and Mugsy and his crew always treated me well both in terms…read moreof sales and service

Cool shop. Knowledgeable owner. Had great service when I was there. Would recommend to anyone who…read morehas questions about musical instruments. In my instance it was a guitar.