Review of Epiphany Dermatology - Newnan, GA Location (Dr. Clay-Ramsey) I am writing to express my deep disappointment regarding our recent experience at the Newnan, GA office with Dr. Clay. My special needs young adult daughter had an appointment scheduled for early morning, 7:10 a.m. We were up at 4:30 a.m. to prepare for this visit. Upon arrival, we were informed that the office does not accept Medicaid. While that was frustrating, it was not a deal breaker. My daughter needed care, so we paid the $200 out-of-pocket fee required just to be seen. After being taken to the back and instructed to undress in preparation for the exam, a technician entered the room -- not the doctor -- and informed us that there was essentially nothing the doctor could do because my daughter has Medicaid. We were told that treatment options would be limited to biologics, which Medicaid does not cover, and therefore there was nothing more to offer beyond antibiotics. Let me be clear: we had already paid out of pocket because the office does not accept Medicaid. At that point, insurance coverage was irrelevant. We were prepared to pay for treatment. Yet the doctor did not come into the room, did not lay eyes on my daughter, and did not have the courtesy or professionalism to speak with us directly. A technician was sent in to dismiss us. That is unacceptable. If the practice does not accept Medicaid, that should have been communicated clearly before the appointment. A simple courtesy call could have prevented this entire situation. However, even after we paid the required $200 and complied with all instructions, the visit was effectively canceled from the back room without any physician interaction. When I requested a refund -- since no actual medical evaluation took place -- I was told the front desk could not process it and would have to "send a message to billing." It is concerning that payment can be taken immediately, yet refunds require an undefined review process with no clear turnaround time. No one could provide an estimate of when we might receive our money back. The lack of communication, professionalism, courtesy, and basic respect was extremely disappointing. My daughter deserved to be seen. At minimum, she deserved a direct conversation from the physician explaining her medical assessment and options. I completely understand that practices have policies regarding insurance. What I do not understand is accepting payment, bringing a patient to the exam room, and then declining care without the doctor ever entering the room. If you have Medicaid, I would strongly advise confirming in advance exactly what services will and will not be provided -- and whether the physician is willing to evaluate you -- before paying out of pocket. This experience was not about insurance. It was about dignity, professionalism, and basic human decency. Unfortunately, we did not receive any of those today. -- A very disappointed parent read more

Epiphany Dermatology overcharged for having simple spots frozen off with nitrogen. An example - for 7 spots frozen off my face and back, they charged the insurance company $339.42 (my portion was $286.02), an area on my forehead $202.95 (my portion $45.19 and another spot on my back $38.58 (my portion $33.26). My total $364.47 ! I called them, went in person, talked to the manager, and contacted United Healthcare (they are disputing the charges). I DO NOT recommend them. Fayette Area Dermatology and Marietta Dermatology are a lot better and have fair pricing. read more

They have a nice office and staff but there are no details about what anything costs. I went in for a follow up appt. and the PA froze a few spots on my face while I was there. That costs $765.00. You may want to ask what things cost before you are stuck with a large bill! read more

Please find a better dermatologist to go to these people make you put down a deposit and then don't want to return it if you cancel the appointment. I scheduled a procedure and decided to cancel because I was able to find a better price elsewhere. I contact them and I let them know this and they tell me that I'm not eligible to receive my deposit back. How is that right that you think it's OK for you to keep someone's deposit when no services were rendered?? I have been back-and-forth with their billing department for over a month. I have given Jen everything that they have asked, if I do not receive my deposit back I will be putting in a complaint through Georgia and getting me a lawyer. read more

ABSOLUTELY TERRIBLE!!! Update on my experience. Since I have not heard about my refund - I contacted the billing department and they are now sending to the Newnan location for my refund. I have never been so irritated with a professional business in my life. Rude woman (Mandy) at the billing department. I asked if my refund request had been entered weeks ago - she said it had but they just wait (hoping a patient forgets) and just enter it as a credit. Well I requested a refund - she didn't care. Good luck with anyone who deals with this company. read more

What a complete pain. Their online scheduling system is a complete trash. Three times I've attempted to use the online scheduling (they direct people to it from their web site and on the message you listen to repeatedly when trying to call and schedule an appointment). Each time I've scheduled several days out and then the DAY OF the appointment, you get a txt and e-amil saying that the appointment was canceled. I've taken my daughters here and the services overall isn't bad, but trying to get scheduled is not worth it. Just about every Dr my family deals with has a portal, you can schedule an appointment and they either let you know several days BEFORE the appointment that the date is not available, or it's actually scheduled. So, after my day of cancelation notice I called to schedule and was told my insurance requires a GP to give a referral. I call my Insurance to confirm because we haven't had to do this in the past....and of course....no....I don't need a referral. While typing this, my insurance was nice enough to call the practice to clarify they do not require a referral. Come to find out its the practice that requires the referral. They haven't required this in the past, but now do. I'm done. if you can get by the headache of scheduling, their providers aren't bad, but nothing worth putting up with the front in garbage in order to even be seen. read more

Horrible experience.. I had an appointment with caroline she recommended I use cera ve because it's affordable lol as if I couldn't afford anything else If I wanted to go shopping at Walmart for face products that's what I would've done. I will not be back. She didn't really choose what was best for me she chose what she thought I could afford. Tuh thanks for wasting my time! read more

Worst experience I ever had they didn't explain anything in terms I understood and it was very painful with the injections and after they finished with the biopsy removal they didn't give e any after wound care instructions at all I had to revert to Google for wound care instructions read more