Review of Epiphany Dermatology - Newnan, GA Location (Dr. Clay-Ramsey)…read more I am writing to express my deep disappointment regarding our recent experience at the Newnan, GA office with Dr. Clay. My special needs young adult daughter had an appointment scheduled for early morning, 7:10 a.m. We were up at 4:30 a.m. to prepare for this visit. Upon arrival, we were informed that the office does not accept Medicaid. While that was frustrating, it was not a deal breaker. My daughter needed care, so we paid the $200 out-of-pocket fee required just to be seen. After being taken to the back and instructed to undress in preparation for the exam, a technician entered the room -- not the doctor -- and informed us that there was essentially nothing the doctor could do because my daughter has Medicaid. We were told that treatment options would be limited to biologics, which Medicaid does not cover, and therefore there was nothing more to offer beyond antibiotics. Let me be clear: we had already paid out of pocket because the office does not accept Medicaid. At that point, insurance coverage was irrelevant. We were prepared to pay for treatment. Yet the doctor did not come into the room, did not lay eyes on my daughter, and did not have the courtesy or professionalism to speak with us directly. A technician was sent in to dismiss us. That is unacceptable. If the practice does not accept Medicaid, that should have been communicated clearly before the appointment. A simple courtesy call could have prevented this entire situation. However, even after we paid the required $200 and complied with all instructions, the visit was effectively canceled from the back room without any physician interaction. When I requested a refund -- since no actual medical evaluation took place -- I was told the front desk could not process it and would have to "send a message to billing." It is concerning that payment can be taken immediately, yet refunds require an undefined review process with no clear turnaround time. No one could provide an estimate of when we might receive our money back. The lack of communication, professionalism, courtesy, and basic respect was extremely disappointing. My daughter deserved to be seen. At minimum, she deserved a direct conversation from the physician explaining her medical assessment and options. I completely understand that practices have policies regarding insurance. What I do not understand is accepting payment, bringing a patient to the exam room, and then declining care without the doctor ever entering the room. If you have Medicaid, I would strongly advise confirming in advance exactly what services will and will not be provided -- and whether the physician is willing to evaluate you -- before paying out of pocket. This experience was not about insurance. It was about dignity, professionalism, and basic human decency. Unfortunately, we did not receive any of those today. -- A very disappointed parent

Epiphany Dermatology overcharged for having simple spots frozen off with nitrogen. An example - for…read more7 spots frozen off my face and back, they charged the insurance company $339.42 (my portion was $286.02), an area on my forehead $202.95 (my portion $45.19 and another spot on my back $38.58 (my portion $33.26). My total $364.47 ! I called them, went in person, talked to the manager, and contacted United Healthcare (they are disputing the charges). I DO NOT recommend them. Fayette Area Dermatology and Marietta Dermatology are a lot better and have fair pricing.

I definitely recommend Dermatology Institute in Newnan. Thank you to Brook for making me feel at…read moreease today during my first visit. She was kind, caring, and compassionate. Jessica performed a full body scan and was very knowledgeable and professional during my appointment. Both ladies are an asset to their professions.

I saw Brooke today for a facial. She does a fantastic job! I cannot say enough about her skills…read moreand how she goes above and beyond to be certain your experience is the best! An extremely good value! I will definitely see her again. I just wanted to publicly say thank you to her again and to encourage anyone looking for skin care...book an appointment!!

I do not recommend this doctor for rhinoplasty. He performed my surgery in his Winchester, VA…read moreoffice, and the results were devastating. While he removed the dorsal hump, he severely damaged the tip of my nose. The tip was left thinned, misshapen, and crooked, with one nostril so narrow that it would tear. Because of this, I required two additional surgeries with another plastic surgeon. One procedure was specifically to strengthen the weakened nostril, and the other--a five-hour surgery--was to straighten and reinforce the tip of my nose. Although the revision surgeon improved the structure and appearance, the damage from the original surgery was so extensive that it cannot be fully repaired due to scar tissue. This experience has been extremely difficult, and I strongly caution anyone considering rhinoplasty with this doctor.

Dr Karen is obviously a good doctor. However I never had the chance to find out. I really wish Dr…read moreKaren would have spent more time going over the procedure instead of his nurse Katelyn. With that being said I was never cleared for my surgery due to a heat condition that I had no clue about. then I had to pay up front for my procedure which I understand but when I didn't get cleared I had to literally argue back and forth with Katelyn to receive the money back that was due to me less the percentage that they keep. It was just the worst experience ever. Just be sure you know what you're getting into before scheduling a procedure and having to pay up front before you are cleared by a doctor. Again all the staff was great except for Katelyn/ nurse office MGR whatever. She was very rude the whole time and even her staff felt the same way when I would talk to them on the phone about her and trying to get my money back for a procedure I never had done. Good luck my friends.

The receptionist who answers the phones really needs to be fired. She was extremely rude. I just…read morecalled around 10:40 on Dec 26 to cancel my appointment and was not even allowed to finish what I had to say. I was rudely cut off several times. Before I could even finish what I was saying, in a loud, fast tone she said "what is your name" I then responded and proceeded to ask a question and once again I didnt get to finish what I was saying and was loudly told "your appointment has been canceled". Your staff is the first line of representation of your office and unfortunately, I will not be rescheduling after this. Dr. Daugherty could've been great and probably could've helped me with my issue but I won't go anywhere with nasty staff like this.

I've visited this a office a few times. I like that they took the virus seriously and do temp…read morechecks upon check in. The staff is professional and the environment is very clean.