I definitely recommend Dermatology Institute in Newnan. Thank you to Brook for making me feel at…read moreease today during my first visit. She was kind, caring, and compassionate. Jessica performed a full body scan and was very knowledgeable and professional during my appointment. Both ladies are an asset to their professions.

I saw Brooke today for a facial. She does a fantastic job! I cannot say enough about her skills…read moreand how she goes above and beyond to be certain your experience is the best! An extremely good value! I will definitely see her again. I just wanted to publicly say thank you to her again and to encourage anyone looking for skin care...book an appointment!!

This place is run SO SO well. From the front desk to the M.A.s, to the doctors, top shelf staff…read more Everything here moves like a well oiled machine. I had to have a MOH procedure for skin cancer. It was in a very noticeable place on my face (right between my nose and lips) so I was very fearful of the end result. I was nervous. But their whole team made me feel very much at ease and Dr. Chastain was a true professional. If I -- God forbid -- have more skin cancer to deal with, this will be my preferred doctor and facility for sure. Also to note: the procedure was very well done and the scar is barely noticeable after just one month. I'm anxious to see the improvement in 2-3 more months. Great work to Dr. Chastain and the plastic surgeon who did the closure.

If you are looking for a superb surgeon who employs a competent, friendly, and caring staff, Dr…read more Mark Chastain's Skin Cancer Specialists is the office for you. All questions get answered; phone calls get returned in a timely fashion; instructions are clear. From receptionist to medical assistants to PA's to M.D.'s, everyone takes time to explain procedures so nothing comes as a surprise. Having undergone two Mohs procedures with Dr. Chastain in 10 years, I've seen his handiwork and am so pleased with the results. Anyone dealing with a "fear factor" in treating their skin cancer can rest assured that they are in the hands of a competent professional who has an excellent bedside manner.

Impossible to schedule an appointment here. No one answers the phone. Tried using the "convenient"…read moreonline route several times only to get a text saying they've cancelled your appointment the next day.

Let me start off by saying the doctor and other staff were very nice during my visit. After my…read moreinitial visit, I scheduled a minor surgery to remove a cyst. I had something come up that morning and called the office to see if I could reschedule. No one answered the phone and I was transferred to a voicemail. I left a message and asked someone to call me back. No one ever called back. Fast forward a couple of weeks and I receive a $100 bill in the mail for a no-show. I called the office and asked about it and was told there is no way to waive the no-show fee of $100 even after explaining I had called in and no one returned my call. I will be starting the process over again with another dermatology clinic since the customer experience is severely lacking. After reading other reviews here, I wonder if the name change from Newnan Dermatology to Avail Dermatology and now Epiphany Dermatology is an attempt to disassociate themselves from past poor reviews.

Just letting you all know...be EARLY or exactly ON TIME here if you expect to be seen. I drove 50…read moreminutes for my appointment today and arrived 12-15 minutes late because I had to finish something at work in order to come there... Well, sadly I was turned away and was told I had to reschedule. This was my first initial appointment so it was so disappointing to not be seen. It's unfortunate that patients go sit in waiting rooms 30-45 mins patiently waiting to be seen, then wait another 10-20 mins in a back room waiting for the Dr. but are not giving any consideration if we are running behind. Life needs considerations. This must be an awesome prosperous establishment since they are able to just turn people away. I will never know.

I had a surgical procedure done at this office on Wednesday at 10am. I had a cyst excised from my…read morescalp. First they gave me localized anesthetic numbing injections on my scalp, then they cut it out, then they had to cauterize the bleeders, suture up the hole in my scalp with dissolving internal sutures and suture the final incision. Lots of unexpected trauma to the area on my head. I was told that if I had any questions or concerns post op, send a message to the practice via "patient portal". I had sent a message on the patient portal Wednesday afternoon around 1pm stating that I was in a lot of pain after the numbing injections wore off and asked if they could prescribe me something for the pain or if they had any other recommendations. I did not hear anything the rest of the day. Today, I sent another message via patient portal around 9am. I STILL have not heard anything from them, so I called the office at 2:30pm and couldn't get thru to anyone, so I left a voicemail. I am 48 hours post op and have been in a lot of pain. For them to let a patient go unanswered for 30 hours post op with concerns and questions is UNACCEPTABLE. It's 5/22 at 3:00pm-- I am still experiencing pain and have not heard from the office. This is unacceptable post op patient care. I will not be returning and will not be recommending them. UPDATE; It's 5/26- 4 1/2 (memorial day excluded) days since I've contacted the office with my concerns regarding the surgical procedure I had done by them. I STILL have not heard ANYTHING from them. This is beyond diabolical behavior from a medical office that performed surgery on a patient that has reached out EVERY DAY with medical concerns. I'm in utter disbelief.

The receptionist who answers the phones really needs to be fired. She was extremely rude. I just…read morecalled around 10:40 on Dec 26 to cancel my appointment and was not even allowed to finish what I had to say. I was rudely cut off several times. Before I could even finish what I was saying, in a loud, fast tone she said "what is your name" I then responded and proceeded to ask a question and once again I didnt get to finish what I was saying and was loudly told "your appointment has been canceled". Your staff is the first line of representation of your office and unfortunately, I will not be rescheduling after this. Dr. Daugherty could've been great and probably could've helped me with my issue but I won't go anywhere with nasty staff like this.

I've visited this a office a few times. I like that they took the virus seriously and do temp…read morechecks upon check in. The staff is professional and the environment is very clean.

Epiphany Dermatology overcharged for having simple spots frozen off with nitrogen. An example - for…read more7 spots frozen off my face and back, they charged the insurance company $339.42 (my portion was $286.02), an area on my forehead $202.95 (my portion $45.19 and another spot on my back $38.58 (my portion $33.26). My total $364.47 ! I called them, went in person, talked to the manager, and contacted United Healthcare (they are disputing the charges). I DO NOT recommend them. Fayette Area Dermatology and Marietta Dermatology are a lot better and have fair pricing.

Review of Epiphany Dermatology - Newnan, GA Location (Dr. Clay-Ramsey)…read more I am writing to express my deep disappointment regarding our recent experience at the Newnan, GA office with Dr. Clay. My special needs young adult daughter had an appointment scheduled for early morning, 7:10 a.m. We were up at 4:30 a.m. to prepare for this visit. Upon arrival, we were informed that the office does not accept Medicaid. While that was frustrating, it was not a deal breaker. My daughter needed care, so we paid the $200 out-of-pocket fee required just to be seen. After being taken to the back and instructed to undress in preparation for the exam, a technician entered the room -- not the doctor -- and informed us that there was essentially nothing the doctor could do because my daughter has Medicaid. We were told that treatment options would be limited to biologics, which Medicaid does not cover, and therefore there was nothing more to offer beyond antibiotics. Let me be clear: we had already paid out of pocket because the office does not accept Medicaid. At that point, insurance coverage was irrelevant. We were prepared to pay for treatment. Yet the doctor did not come into the room, did not lay eyes on my daughter, and did not have the courtesy or professionalism to speak with us directly. A technician was sent in to dismiss us. That is unacceptable. If the practice does not accept Medicaid, that should have been communicated clearly before the appointment. A simple courtesy call could have prevented this entire situation. However, even after we paid the required $200 and complied with all instructions, the visit was effectively canceled from the back room without any physician interaction. When I requested a refund -- since no actual medical evaluation took place -- I was told the front desk could not process it and would have to "send a message to billing." It is concerning that payment can be taken immediately, yet refunds require an undefined review process with no clear turnaround time. No one could provide an estimate of when we might receive our money back. The lack of communication, professionalism, courtesy, and basic respect was extremely disappointing. My daughter deserved to be seen. At minimum, she deserved a direct conversation from the physician explaining her medical assessment and options. I completely understand that practices have policies regarding insurance. What I do not understand is accepting payment, bringing a patient to the exam room, and then declining care without the doctor ever entering the room. If you have Medicaid, I would strongly advise confirming in advance exactly what services will and will not be provided -- and whether the physician is willing to evaluate you -- before paying out of pocket. This experience was not about insurance. It was about dignity, professionalism, and basic human decency. Unfortunately, we did not receive any of those today. -- A very disappointed parent