I have consistently valued the healthcare services provided by Equality Health Care since relocating to Springfield from California with my husband. I found the concept of their healthcare model to be exceptional. Initially, I was under the care of Dr. Chambers, but upon discovering that they had female physicians on staff, and considering my sister-in-law's recommendation of Dr. Troy/Harrell, I decided to switch to a female doctor for my gynecological needs. Initially, Dr. Troy/Harrell was impressive, even removing a cyst during my first visit, which left a positive impression. However, approximately a year or two later, I experienced knee issues and, given my pre-existing diagnosis of Lupus in California, suspected a possible connection to a Lupus flare or another autoimmune disease. Unfortunately, Dr. Harrell seemed dismissive of my concerns and appeared skeptical about my Lupus diagnosis. Her proposed solution was to administer a shot without thoroughly investigating the underlying cause of my pain. Consequently, I opted to undergo testing at Any Lab Test Now, which revealed that I had Osteoarthritis. I forwarded the results to Dr. Harrell, but it is unclear whether she reviewed them, which is particularly concerning given the severity of my Lupus diagnosis, which required 1,000 mg of Prednisone for three consecutive days, followed by a year of chemotherapy. Fast-forwarding to the present, I recently experienced another issue that I suspected might be related to a Lupus flare, but I was hesitant to mention it due to feeling dismissed during my previous encounter. Therefore, I requested to switch doctors. Regrettably, I was informed that switching doctors was not permitted, and as a result, my membership was terminated, despite being a part of Equality Health Care for 16 years. The moral of this experience is that one should not attempt to switch doctors, as it appears that the organization prioritizes maintaining the status quo over patient satisfaction. It seems that they are not interested in ensuring the happiness of their patients. read more