Recently, the services I have received have not been the best. I have been a member for a while,…read moreand recently noticed many issues with the credit union.

I disputed a charge on my Dow Credit Union (DCU) Visa card in 12/22. DCU sent me a letter asking…read morefor supportive documentation in 1/23 which I responded to shortly after. Supposedly, I was sent a letter saying the claim was denied a day or two after the request for additional information. I never received such a letter. For the next 2 years and 5 months, my monthly credit card statements stated that the amount in dispute did not need to be repaid. From 1/23 to 2/26, DCU had every opportunity to withdraw the funds for the disputed claim from my checking account, but elected not to do that. Do those actions sound like what a financial institution would do if a disputed charge claim had been denied 3 years earlier? Because I instigated an inquiry into this matter out of frustration with non-action by DCU on this issue, DCU finally reclaimed the disputed funds on 3/25/26. Had I not acted, there would still be no resolution. There was no apology or even an admission that they screwed up. The incompetence of DCU has caused me to close all of my accounts there.