I love Equity. I knew when I lived there how awesome it was but since moving in January I have come…read moreto appreciate it all the more. Having free atm usage anywhere is great. Better than that is having people who know you by name and care about you. I really can't rave enough. Having banked there for 5 years now I have never had a bad experience. That says a lot for any company but I think it says volumes about a bank.

From the owner: We know that building something takes expertise, vision and hard work. Over the past decade, we've…read morebeen building one of the regions fastest growing banks by working side by side with our customers throughout their communities in Kansas, Missouri, Arkansas, and Oklahoma. We didn't just inherit a bank, we built one. You're open for business, with different practices, working together, and serving your customers. Life doesn't pause, and your bank shouldn't either. Our consumer and commercial teams are open and ready to serve you. You can call. You can drive. You can knock on the door. You can walk in. We're here for you.

Lady on the phone was extremely rude there and lacked customer service skills. I would NOT…read morerecommend this place.

I am a business woman who works with advertising. In calling…read moreon Ellis Credit Union, the person in charge of advertising is very rude and hung up on me. She was on the phone no less than 10 seconds. First of all, customer service is utmost in representing any kind of business no less a financial institution who deals with a persons investments. She has no idea who I am, if I might be interested in doing my own personal business with Ellis Credit Union. I live in the area, have grown adult children and grand children in the area and being in advertising know very many people in the area. Based on her tone of voice, her rude response and hanging up on me, I would and will NEVER recommend anyone to do business with Ellis Credit Union. You never know who is on the other end of the line!!!! Sincerely, Potential Customer

Strong community bank with fair fee structure and competitive rates on deposits. Nice mobile…read morebanking app - really like the instant balance feature.

If I could give a zero, I would!! My dad had an account for…read moreMANY years. After he passed, his account was frozen, even after having all legal documents submitted from the attorney!! After 2 months, account was finally released, only to still get the runaround trying to deposit a check, although I'm on the account!! I personally had an account there for 20 years! After the treatment we received, I opened up a new account elsewhere!! Horrible customer service!!!

In order to close a dormant Health Saving Account out or do a withdrawal, HSA employee asked me to…read moredo a cash deposit or even few coins. WHAT?? Then they asked me to do a withdrawal of a dollar. no cash given and then come back the next day to do my transaction! WHAT?? What if I had written a check or worse used a debit card??? How about when the transaction rejects, take off the dormant standing and let it post. Customer service confirmed the procedure when I called them. IRS WOULD LOVE TO KNOW THEY ARE HAVING CUSTOMERS MAKE A DEPOSIT OR WORSE WITHDRAW MONEY TO GET AN HSA ACCOUNT TO WORK!!! Think twice about using them for HSA accounts at least!

Friendly helpful met all my needs. Been looking for a bank for 3 yrs that had what I needed…read more Granted in small towns that's hard to come by. But this one came in big town ha ha