We had water damage from a swampcooler that flooded out the master bedroom. They came out took lots…read moreof pictures & submitted an estimate. When cleared by insurance they began working immediately. They where very friendly, courteous, informative, proficient & clean. The work they completed is a 10 out of 10 excellent job . I would like to thank Kip,Frank,Roy& Adam for doing an excellent & clean job THANK YOU

Last year we had a water pipe burst under our home which caused some damage to our subfloor. We…read morecontacted our insurance company and they had a mitigating company come to dry our home out and investigate the scope of damage. That company did such a great job in all aspects, that my wife and I wanted to stick with them for the rest of the work. Our insurance agent really pushed for CRBR, vouched for their work and so, we agreed to go with these guys. Today, we're looking at a nightmare of a situation and regret that decision deeply. 1) We had LVP installed in our home and it is failing at random throughout the home in all trafficked areas due to not prepping the subfloor and using the wrong materials (corrugated cardboard) when they attempted to level in various areas, rather than what the job would call for, a "self leveling medium". 2) CRBR failed to insulate & seal up the moisture barrier under our home after explaining to them on multiple occasions (once with the branch manager present) that my agent was willing to approve more if they had missed the full scope of damage in the first estimate. Unfortunately, the Project manager Kip, became argumentative, dismissive and unwilling to resubmit anything new to my insurance agent who remains open and wiling to approve such. 3) We have now have had 3 local licensed flooring contractors independently come to look at the scope of damage & failure we're looking at here. The solid consensus is that we're looking at the floor failing at varying random levels throughout the home because CRBR did not prep the subfloor at all & used improper medium to level it in (at least the kitchen- corrugated cardboard). CRBR has had 3 attempts at fixing these issues before the job is anywhere near complete and each time they did no fix the issues but only made them worse or in the best case, did not address the problem altogether. Luckily my wife and I were present daily to catch some of these practices CRBR put to use...If not, we would likely be thinking our home was the problem instead. So, I would not recommend this company to anyone, especially if you are not there to understand what's happening. 90% of this work will need to be redone. It is obvious we are looking at numerous breaches of contract pertaining to use of proper material and good workmanship. At this point it would be in their interest to start offering a full reimbursement, and bow out like they were never here. See videos for the flooring quality they have had 3 failed attempts at fixing. https://youtube.com/shorts/WheRyY97jjU https://youtube.com/shorts/NkusBr8rW1s Attached pictures are examples of missing insulation and sliced moisture barrier...this was only discovered in attempted repair #2 to LVP where they lifted up a piece of subfloor in the kitchen only to expose that corrugated cardboard was being used to level the subfloor and that they never sealed the underbelly moisture barrier. That work should have been done nearly 2 months ago, and the underestimated work which has been paid for, remains undone. Steer clear from this company.

Carl, Estimator, Project Manager came to my house this week to look at a water issue on my porch…read moreoverhang. While the issue, thankfully, was not as serious as I had thought and feared, Carl was thorough, thoughtful and respectful. Being an older single woman seems to present some people, especially "servicemen", with the opportunity to speak to me and treat me as if I am an idiot and assume they can take advantage. This was certainly not the case with Carl. He made helpful suggestions for how I could follow-up with a different type of service and left me with useful information. While my issue did not require the scope of work done by Chronic, I would definitely reach out to them in the future if I ever did need their services.

Our family recently worked with Cronic Disaster R&C to follow up after my nephew had major water…read moredamage from the January 2023 storms in Redding, CA. Ultimately, the ceilings of the master bedroom, bathroom, kitchen, living room, and dining room caved in in varying degrees. Asbestos was found and CDRC worked closely with the abatement company to be sure they could begin reconstruction as soon as the house was abated. They were timely and began work immediately. Their work is meticulous and their communication, which includes promptness and follow-up, is superior. They were a pleasure to work with. We HIGHLY recommend the CDRC team and will use them again at any opportunity. Thank you to Frank, Kala, and everyone. Job well done!!

Small kitchen and dining area (approx. 207 sq.ft. all together) remodel = 6 month, 8 day…read more In May I had water damage in my kitchen. NorCAL's owner, Owner F recommended that I replace the entire houses flooring. I said no and am happy I did. Dealing with owner M and owner F was frustrating which is strange because they had great reviews. Turns out those reviews are from the previous owner. That should not be allowed. I felt as if I had to manage my own project. Anytime I would ask about when something would get started or completed, I was met with "its day by day, I can't tell you any of that, this is just how it goes". Or I would get no text back at all. Their communication and planning are weak. First I signed the contract and fully designed everything myself. I sent item numbers and where to get the products. I only asked if we were on budget. Everything was torn out by a different company in June. NorCal did not start the rebuild for a long time. The house just sat there. I moved out mid May. NorCal's Owner M said that it would be done October 3. In the beginning of NorCal starting, there were 11 no show days where I was told workers would be coming. I felt like the project was going nowhere and when I asked what was going on I received excuses. They had literally missed more work days than they had come to. To make things worse, I noticed a rodent issue due to the demo it allowed critters in (this was not their fault) I paid a good amount of money to seal up my house and make sure the mouse situation was resolved. I also asked owner F to make sure that while they worked, that no one gave rodents the opportunity to get back in. Due to mismeasurement Owner F told me that we would have to replace and downsize my door that goes from my kitchen to my garage and that I would need to pay out of pocket, not my insurance. This was not part of the plan. After some research I realized that making the door 2 inches smaller would have been in violation of CA code. A NorCal employee came to do the door and left the job with the door completely off the hinges. I went to my home to find this and I had to use trash bags and duct tape to seal it off myself. After the no shows, poor communication, mismeasurement, adding the door, very little work getting done after 4 months and leaving the door open, I wanted out of my contract. I made my first complaint to Owner F . He told me it is their legal right to "show up once every 90 days" to avoid contract abandonment. I felt as if I was being held hostage. Watch out for the contract with no start or end date. It ONLY protects them. NOT YOU. Lesson learned, but also unprofessional of him. This kind of behavior doesn't inspire trust. Owner F seems to have a way of speaking to people as if he is in a place of power and he REALLY enjoys it. If you have a complaint, too bad....and let me tell you what part of the contract says we have you by the balls...... is the overall vibe. Work started, then came to a standstill: Owner M explicitly told me that no work could go further until the countertops were in and another company was in charge of that, so we were waiting on them. Shortly after, I started getting emails from Lowes about paying the remaining amount for the countertops. I called the company that was to cut and install. Turns out the countertops were not paid for and materials were never even sent from Lowes to the folks who cut and install them as Owner M stated. The countertop company said that all of her emails and calls to NorCal went unanswered. Owner M said that Lowes told him that they would send the materials and get them installed, then he would pay after. The countertop company told me that Lowes would never do that. I had been asking for a door knob for weeks to go out and do laundry. I was met with no response. Every time they did something, it was half way done, then it just sat unfinished for days. This set back the completion date for my home getting done and was totally avoidable. My Significant other finally decided that he needed to get involved after hearing a very rude conversation on speaker with Owner F and knowing that owner M was giving me the run around with the countertops and door knob. He went to their shop and had a chat with owner M. Owner F was not there. My S.O. said it was all excuses and getting ridiculous, if they couldn't do the job then they should have let me find someone else who could. After he left their shop, I received a text from owner F stating that if my S.O. ever comes to their shop or speaks to any of their employees, he will get a restraining order. This was the last straw for me. Owner F 's response was an overreaction intended to intimidate us rather than take any responsibility for their poor service and lack of communication. There were more issues but I think you get the point. Construction is stressful no matter what but this was so much worse than I had imagined. Be sure to look at your contract.

I'm not one to leave reviews, especially bad ones. Ever…read moresince the new owners recently took over, the service is pathetic and they serve a large side of attitude with every phone call. They provided subpar work and then failed to cover their mistake. Use caution when dealing with these people. Fortunately, we did not have to pay for their "service" as this was an insurance claim. Highly do not recommend.

Both Steven and George were great when dealing with our mold and water damage claim. Very…read moreprofessional and explained things well.

Shoddy work. Poor communication. Insurance billed for services not rendered. Did not complete work…read moreafter being paid. Refuses to return. Never allow them into your home.

if I could give NO STARS, I would. After unpacking the…read morestored boxes from our roof caving in during a storm, we discovered that the workers through everything in boxes without ever cleaning!! Asbestos-ridden attic insulation was packed with our clothes and household goods. Would never recommend this company.

Rainbow Restoration help out Coastal Business Systems when we had an issue. they came out with in…read morean hour and we're there all night to help us. very kind and reliable

I cannot say enough good things about Servpro of North Shasta. When I called and Julie answered the…read morephone she was more than helpful dealing with my disaster. Almost immediately I received a call from Marty who come to my nerves and assured me that everything would be OK. When Marty and Ken showed up they explained to me about the moisture in my ceiling and walls and flooring. From there they gave me a plan of how they were going to tackle the situation. I no longer had to worry about the mess or any more distraction from my pipes breaking. I highly recommend Servpro, Marty, Ken, Mike and Julie as a catastrophe response team. Thank you so much for being there for me. Victoria

Finally able to have the furniture put back downstairs after months of delays from insurance,…read moresnow/ice, and other unforeseen setbacks after a water leak. The team of Eric, Garry, Shardae, and Ivory were terrific! They are such a willing and helpful, kind group of people. This organization is wonderful, to say the least. 10 stars!

I had a large garage and Shop that nearly burnt down. They showed up with their promises and their…read moresympathy. I hired them hoping that they would help me through this tough time in my life. They were a nightmare I had a constantly supervised their employees. Their Shotty work. Please people were a nightmare. They didn't use primer on the siding to begin with and the paint kept on bleeding through and I told them it needed more paint. The exterior doors are falling off. Trim and molding coming apart. I had to even sweep it out and mop after they got through. They didn't fix and report everything. Leaving the project undone for me to fix and get it signed off by the county. I'm flustered with these people. If you hire someone make sure you check them out and check references. I wish it was more people doing reviews for me to look at before I hire them

The owner Martin has been great to work with, I had him look into doing upgrades for my newly…read morepurchased home. The previous homeowners had done a lot of work without permitting the work. This company graciously advised me on the new code requirements and how to fix the issues that were present on my newly purchased home and then even offered to clean my carpets. Thank You Martin!!!!

Terrible customer service and very rude! Took 2 years on a couple month job and when something was…read morewrong they refused to fix it cause the warranty was up due to their slow progress. Not to mention their shotty work!

Trevor and his team at Serve Pro of South Shasta are there for you from the time you need them…read moreuntil the job is complete. I would recommend them 100%.