I needed medical care and decided to try out this Urgent Care since it was a short drive away. My…read morevisit was on a Monday at 10A and the waiting area (and parking lot) were empty. The employee at the front desk was super nice. It did take some time to be seen though; maybe 20 min or so? (I was a walk in though and they did have some appointments). The NP was great as well and the whole visit was a good experience. I would definitely recommend them to others.

Not off to a great start. Yesterday I scheduled an appointment for 2:00 today. I walk to to the…read moredoor and there's a sign that says,"at lunch will be back at 3:00." I called and was told to just wait it out. Sitting in my car for an hour when I had an appointment scheduled is not ideal.

Lots of availability even last minute! The provider Katie and the nurse Jada were splendid! Katie…read morewas especially kind, personable, fun, and extremely thorough, explaining everything well. 1000% would come back if I'm ever in Dallas again, wish I had care like this in Hawaii :)

I like coming here for fast, convenient care for flu, covid, sinus infections, etc. When I'm not…read morefeeling well, it's nearby my house, rarely crowded and always super clean. Make your appointment online. I'm generally happy and refreshed by how I'm treated by the nurse practitioners here who are professional, good at their jobs, and with good bedside manner. I always feel like I get what I need. I do use my insurance and haven't tried self-pay. Thank you Texas Health Breeze.

After moving to Dallas and going through a few awful healthcare experiences, Dr. Kwan has been a…read morelight in my life. I've actually only had one appointment so far, but the communication, attention to detail, empathy, everything you want from a Doctor, Dr. Kwan has. The most surprising thing was Dr. Kwan has a conversation with you. He doesn't tell you what you need to do to get better, he gives you options and talks you through any questions you might have to come to the best solution for you. He works with you, not for you. Overall best healthcare experience ever.

Dr. Howsen Kwan is by far the most detail oriented, kind, and thorough doctor I have ever had the…read morepleasure of visiting. As a "concierge doctor", for a small monthly fee, patients have 24/7 access to Dr. Kwan for any medical emergencies. This single fact is a great indicator that you have a doctor who is in his profession because he loves what he does and genuinely cares for his patients!

Be aware they do not give same day appointments to see your sick child even if your child is…read morealready a patient there. I was asked to go to urgent care or offered appointment after 3 days to see my kid who is sick for 3+ days. I moved to this area recently, I missed to ask this before I took my kids here first time a month back. Usually pediatrician provide same day appointment for sick kids, but not this group. Bad experience. They are not empathetic towards such situations, lady on call didn't even bothered to ask what is wrong or offered nurse service/tried to help over phone. Who does that to 19 month old kid?

My daughter was first diagnosed with a heart murmur from 2 hrs old by DR. Jonathan, he was sooo…read moreempathetic and so opened to explaining her condition, we asked where his clinic was, he mentioned PHS , we immediately added them as the Primary Pediatrician! Fast forward 18 months now, we are in love with all pediatricians here, my daughter's pediatrician is so loving, caring, kind , she takes her time to explain what is going on! we absolutely love her! thank you PHS and all your staff for always being nice, caring, fast, diligent and sooooo loving to my family and baby!

Super smooth experience. The front staff was extremely friendly when I arrived and got me in…read moreimmediately.The doctor was informative and answered all my questions. The rate online for self-pay was the same in person. Nothing different from advertised. Will be back again thank you guys so much.

I recently went in to this urgent care and although greeted quickly and seen quickly was dismissed…read moreand told to see my regular doctor. I went home and called my doctor's office which was closed and the next morning received a return call and could not see my doctor for two days. Ultimately, I went to Care Now and was taken care of promptly and given two prescriptions for antibiotics and they scheduled a follow up to see if there was improvement. Amazing the difference between the two places. Very disappointing since this is part of Texas Health.

Dr George and the team are very compassionate and diligent in taking care of my health for the past…read more12 years. May God bless the doctor and the staff.

RUN.... don't walk away. Worst experience ever. Even though I had read other negative reviews I…read moretook a chance because it seemed like people really liked Dr George. At this point I couldn't tell you because I've never met her even though I specifically set up my initial appointment with her. When I arrived their iPad for new patient paperwork wasn't working properly and after several attempts I asked to fill it out with paper. The front desk Thuy (?) was VERY rude and closed the glass partition and proceeded to talk about me with other staff that I could hear (she mumbled under her breath that I should "be more patient "). There were also other patient files names in clear view when checking in (HIPAA?) After that I was taken back and the nurse (Leanna) did vitals. She did not know how to spell "lisinopril" or "sulfa" (she wrote SULPHER) very common Rx's/allergies. Ok in itself not a huge deal. When I got back in a medical student came in to continue the questions. Somehow from the time I met with the nurse to getting back in the room my "Hypertension" had turned into hyperTHYROID"! Next I saw The PA/dr and she was pleasant. Again, I had specifically scheduled & waited so I could see doctor George. At this point I didn't care. I was given a lab slip and left. A few days later I got a call they wanted to schedule me for another appointment to come in to review my labs. I asked the nurse and basically got the gist of my labs over the phone. I had also recently had a mammo and they found a suspicious lump that needed to be biopsied. They needed a referral for my insurance from Dr. George's office. I called the office and left two messages and did not hear back. They have a phone line that if you can't reach them you can call that line for a $25 charge. I actually got in my car and drove down to get a signature because my biopsy was scheduled in 2 days. When I got to the office Thuy told me Dr George was on the phone and could not sign my referral I needed to make another appointment next week!! They also said I had not come in for an appointment to review my labs & that needed to be scheduled. So at this point, they consider my high cholesterol and sitting down reviewing labs to be of a higher priority/concern than my suspicious breast lump!! The PA I saw did a phone appointment the next day to review my lab so she could sign off on the referral so I was able to get my biopsy. At this point it would seem like I wouldn't be dealing with them anytime soon although the thought of dealing with them with a medical issue was very scary/concerning. One issue I HAD brought up in my appt was a concern about my toenail and fingernail and requested a RX for nail fungus. She looked at both my toe and my finger and we discussed RX options but she wanted to make sure the labs were in balance before because she mentioned the liver panel on this Rx. Now 3 weeks later...On Monday I left 2 messages to have the prescription called in since the labs had come back normal. I got a call back that they did not see me for this issue and there were no notes in the chart & I need to make (yet) another appointment. I assured the office we HAD discussed it & even reiterated the conversation. I got a call back later that day saying the PA/doctor had not discussed it with me. I called back on Tuesday requesting to speak to someone and text the PA on the number she had provided for the biopsy referral. Nothing... Crickets... Their office is closed on Wednesday... On Thursday I called again and was told the doctor hadn't discussed this and I needed to make another appt. Please!! use your best judgment if you want to be seen by someone who cannot write accurate notes in your chart or believes you have a thyroid issue when you have a hypertension issue. Someone that considers your high cholesterol more of an urgent matter than a breast lump. I personally feel this office is a danger to me and my health, so please use discernment. i'm in the process of filing a grievance with United healthcare as they are a provider for them. Worst experience EVER. Their website says "who we are"... "We are a family clinic with a mission to provide caring and compassionate health care for you and your family. Our patients come first, and we will go the extra mile to treat you like family"... oh man. NO THEY DON'T.

Great staff! Great facility! Helpful, caring and quick! This is the place for all of your emergency…read moreroom needs!

If I could give less than one star I would!…read more Was misdiagnosed and sent home to suffer in pain for the next 24 hours til I went to a real ER (Texas Health Presbyterian Hospital Plano) when they performed an out patient procedure on me and I was instantly better... at this ER they literally told me they didn't know what was wrong and gave me medication that I didn't need... I believe if you mess up this bad, even my insurance shouldn't have to pay

July 4 th weekend stepped on a dirty nail pretty nasty puncture wound in East Texas so I drove…read moreback to be seen at Complete Care. I'm an old ER RN so I knew the ER would be crazy, but I know a puncture can get really bad quickly, I received excellent care from an extremely experienced Doctor and great staff without the craziness and all day wait time of the ER at the hospital, I even received follow up care! I've used complete care for fractures, asthma etc for family and myself. The care was impeccable as always thanks you! Dr Lepak is amazing !

1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.