I went there for an acute gallbladder issue. They ran a bunch of tests and determined it was an…read moreacutely distended gallbladder. They sent me home and told me to follow up with a surgeon?? I found a surgeon the next day who was upset that they didn't immediately send me to the ER. Because they did not, the gallbladder died before the surgery a couple of days later which caused further issues. Additionally, I asked four different people about checking in for insurance, etc. I was there for several hours before someone addressed this. As you can guess, I am getting numerous additional bills. I would NOT recommend this place for an emergency.

Poor front desk staff: We rushed our four-year-old son…read moreinto the ER for what we thought was a terrible asthma attack that had already be going on for 30mins. He had shortness of breath and alot of discomfort. As a scared mother I ran up to the front desk and said my son can't breathe we need help right away. The front desk woman paused, looked right me and rolled her eyes. As if to indicate I was being dramatic. She took her time getting our information down with alot of attitude and called in shortness of breath after a good 10mins. She was joking with the other staff in the background and had no professional or urgency. My son ended up being very sick and needed breathing support for several day afterwards. The carelessness continued when we found out his medications were not called in and he had to wait another day for medication he needed. I'm pissed but my child suffered. He deserved better care.

One of the best medical facilities I have ever used. The staff were amazing. Dr. Castaneda, Nurses…read moreBrianna and Elizabeth and Tech Robert treated me with such respect and compassion.

Very nice and helpful staff. Minimal wait time on a cold November night. They took care of my…read morelittle 9yo well when he had unexpected wheezing during a family trip. They even changed a prescription for me the next day when the pharmacy was out of stock of the original medication. Dr Khan was gentle and caring with my son. So grateful to find this ED

Dr. Pam and Dr. Jim are so kind and knowledgeable! They are always accommodating with same day…read moreappointments if my baby is ever sick. Their office staff answers the phone promptly and gets back to us so quickly with any questions we have. Never a long wait time either in the waiting room. They have made our first experience with a pediatrician so pleasant! Can't recommend them enough.

Doctors were great and we will miss them. This is a simple case of hiring the wrong people to work…read moreat the front desk. It's typically not great for business to let unfriendly people interact with your patients and their family's.

Medical Lewisville is a great big hospital, multiple offices around the hospital providing…read moredifferent types of medical treatment and services

WORST HOSPITAL AND STAFF IVE EVER HAD I came in and they…read moreCOMPLETELY IGNORED anything that I had to say did ONE test no blood work NOTHING this terrible nurse was handing out UTIs like candy saying everyone's diagnosis very loudly even after I told them I have NO burning and a pain in my side they completely dismissed it, I'm currently at a different hospital three weeks later still sick with an inflamed kidney yall were wrong I told you it was my damn kidney I hate this hospital I would sue if I could

Super friendly staff! Everyone was extremely polite and really put my mind at ease…read more I was in/out under 1 hour. Would definitely recommend dropping in, if you have a medical fright.

Contrast for CT was power injected into the soft tissue of my son's contracted arm, not in the…read morevein. He had to be taken to Parkland burn unit in Dallas. The pain he endured and continues to endure is totally due to the lack of care he received in medical city las Colinas ER. There was no documentation of this event, along with no communication with me by any of his "healthcare providers". Psalm 101:7

~06-23-25~ Flower Mound, Texas ~ Brought my brother here for day surgery and he received excellent…read morecare. Everything was running on time and the staff, nurses, and his doctor were all extremely efficient. I was kept updated of his status via text and the waiting room wall computer from start to finish. We never felt rushed while he was in the recovery room. They checked on him numerous times while in recovery. Even checked on me to make sure I was comfortable. The entire staff were friendly and accommodating to his needs. I would recommend this clean and professional hospital to anyone. Thank you for taking care of my brother. Plenty of ample parking!

This place used to be good prior to 2025 but has gone downhill in the last year. Does not have…read moreadequate staffing, some nurses have don't care attitudes and just finding out after the fact the hospitalist they assign to the patient is not even accountable to the hospital for their care. I would never take anyone I love to this location again. Even though it is close and convenient, you are gambling with your loved one's life, especially if they are elderly. You have to have someone who understands medical that can advocate for everything and anything the patient may need and you must read all the test and meds being given in the Texas Health Chart because they will not tell you everything. Unfortunately, we found out too late about the negligent care our mother was receiving because we didn't know to ask the right questions or push to have her moved to a different floor with better care and we trusted what the doctors were telling us (but again they are not accountable, you are just a number) all these things together resulted in her death. You MUST print all correspondence in the chart you see because they will take it down the minute the person dies and you no longer have access to show for investigation purposes. It may be that way with any hospital, but I witnessed first-hand how they treat anyone elderly as if their life doesn't matter anymore.

Quick service and great team. Very helpful and common sense practices. I really appreciate their…read morecare and team.

They misled about the charges, Charged 180 and then billed charged to the card 174.91 again ( when…read moreclearly mentioned , that's all the charge ) and called them to resolve the issue and don't want to help. For simple visit , they want to charge 750+

Great doctors and nurse practitioners! Accessible hours and locations They were great w our…read morekids Made them feel comfortable even with shots! They really take the time needed to listen and get it right!

I took my newborn here for her first appointment about a decade ago. I'm not sure if the same…read morefemale Dr is still there but it's a great environment and she did not cry at all