I recently stopped in to Custom Audio Shop to request installation of a new infotainment system…read moreand stereo in my 2018 Jayco Greyhawk 33 foot RV coach. The staff was very knowledgeable and asked me to bring the RV in for review. I made a second trip with the RV to meet with A J (the installer). He assured me that he could do the job and we then scheduled a date for the install a couple weeks later and I gave them a deposit to order some parts which they thought might be necessary. I came back on the scheduled date and the job was completed in about 3 hours at a cost less than the original estimate. A J reviewed the new installation with me and showed us how to use the new Pioneer AVH-2550NEX unit. One of the parts they ordered was not actually needed, so we even got a refund credit for the unused part back on our credit card. We are very satisfied with their skill and customer service and recommend their service very highly. Thank you very much for a great experience! It was well worth driving the 65 miles from our home in Warren County on each visit to get this job done at a very reasonable cost less than we expected.

I prepaid more than $800 for a scheduled car audio installation, took time off work, and drove…read morenearly 30 minutes to make sure I arrived on time. When I got there, I was told the appointment had been canceled because the installer had a family emergency. I understand that emergencies happen. What I do not understand is why no one contacted me before I made the trip, especially since the business already had my full payment and contact information. I gave them two reasonable options: provide a discount for the wasted time and inconvenience, or issue a full refund. They chose the refund, which was processed promptly. While I appreciate that the money was returned without a fight, the lack of communication and apparent disregard for a customer's time was unacceptable. I will be taking my business elsewhere. ​

Sadly these days if something brakes , People will through it away and get another from a box store…read more, If you want the old ways where the business will take care of you , They will stand behind the work and the products they sell . Yes they cost a little more and it may take some time . That is how it is when you are being taken care of ,

Excellent expertise in equipment repair. They are busy, so you may wait a bit, but repairs are…read moredone right. Highly recommend.

Professional, A-1 Service, Friendly. They did a great job installing the electronics in my vehicle.read more