Scheduled an appointment approximately 2 months in advance as a first time patient. Received a…read moreconfirmation email. Upon arriving and attempting to check in the front desk associate advises me they do not have me scheduled. She asks if I booked online and I advised I did and received a confirmation email. She then proceeds to tell me their online system doesn't work and that I need to call the office to book. Which A. as a first time patient how would I know their online system doesn't work and B. If this is a continued problem they are aware of, how come they have not corrected it. She then proceeds to tell me they called and left a voicemail cancelling my appointment which they never did leave a VM. I cannot say if they truly called or not but I definitely never received a VM advising me it was cancelled. All and all not a great first impression with scheduling and in addition their front desk staff attempted to make me feel as though it was my fault for not calling in advance/claiming they left a VM. Would highly recommend seeking care elsewhere as they clearly do not sympathize with their clients nor make an effort to correct their errors and try to put blame on the client for their mistakes.

I have been going here for 16 years, first with a doctor that went somewhere else and then my nurse…read morepractitioner, and they are excellent primary care physicians. I have been very unhappy with the people at the front desk for a long time but I just let it go because I liked my PCP. Lately it has been getting worse with how they treat not only me but I also hear how they treat other people. Depending on the situation they can be very rude and disrespectful to certain people. I have canceled my future appointments with them and I told them that I am going somewhere else they couldn't care less. I am in the process of finding another doctor's office with more respectful employees. It's a shame how this office has gone downhill since I first started going there.

PA is not friendly at all and not good with kids. Really disappointed in this office. Do not go…read morehere.

We love Dr.Hall-Jackson she's been my daughters doctor for a few years. Never once had any issues…read moreand she's always so nice and helpful even when it comes to getting my baby in for emergency.

Accustomed as I am to 1st-rate care & responsiveness, FNP Benton never disappoints. Yet another…read moregood visit in a long line of superb patient care visits. Personable & professional - hallmarks of experience, compassion, & training - she continues to shine.

5/5 Stars - Absolutely Amazing Experience with My Toddlers!…read moreI can't say enough good things about this urgent care/ER clinic! I brought my two toddlers in recently, and the entire team was incredible from start to finish. The moment we walked in, we were taken back immediately--no long wait, which is a huge relief when you have little ones who aren't feeling well. The staff was so kind, patient, and wonderful with the kids. They examined them thoroughly, reassured me that everything was okay and no treatment was needed, and we were in and out in about an hour or two total. Super fast and efficient! If you have kids (or anyone, really) and need quick, caring medical attention in San Antonio, this place is a gem. Highly recommend--thank you so much for the exceptional care and kindness! You're the best!

Friendly Staff easy check in process! Ms. Mo was very nice…read moreand very informative of me asking additional questions for check in and out process! doctor& nurse & Rad tech all very friendly! Great bedside manner. Thank you for the care.

On September 4th I had the worst anxiety attack. I seriously felt like it was a heart attack. My…read morehusband brought me here as an emergency but before we came he called to ask if they can see me he explained what was going on they said yes. As soon we got there and checked in the front desk said no they wouldn't and even gave my husband a card for a psychiatrist. Worse customer service EVER!!! My husband even told them we called before coming and she said well I have no idea who you talked to the doctor would not see you. Anyways I have the proof we called. She was rude and not helpful even dismissive. If you wanna be treated right don't come here.

(September 2024) The process of booking a walk-in appointment online was quick and easy. I was able…read moreto get in, see a Nurse Practitioner, and get out within thirty minutes at the most. This was not an emergency room visit. I was able to pay a $50 co-pay, but the cost will of course depend on your insurance. My only advice is to communicate with the staff if you have trouble filling a prescription or need to send prescriptions to different pharmacies. That can be tricky, but they will help you get it figured out.

The staff was very friendly and helpful. The atmosphere is very calm and relaxing. I enjoyed my…read moretime there and definitely will be back!

Loved my experience! Got a Brazilian and a facial. Jeanne is super sweet and explained everything…read moreshe was doing and explained the products she was using. Highly recommend ! I've already scheduled my next appointment!

Been having knee issues. Got bad enough to see doc but could not get an appointment. Called…read moreNextCare and was able to make an appointment same day. Nice facility and friendly staff. The nurse and Nurse Practitioner were both very skilled with excellent bedside manner. A little out of my way but worth the drive the next time I need help! Thanks to my wife for validating that they take out insurance before we reached out. Receptionist did the same verification which was helpful and thorough.

I'd been feeling bad the past couple of days; also stuck at home with a sick child.   She tested…read morepositive for strep and with how bad I felt, I decided to get checked out.  I was having horrible chest pain that worsened when I coughed (which I was doing constantly) and also producing a lot of phlegm, sneezing, and really bad body aches.  The MD I saw was very nonchalant about my symptoms and said "it's probably just allergies".  Mind you, I've dealt with allergies my whole life and take allergy meds in the morning and night, in addition to two nasal sprays twice a day, and an inhaler.   He also never even checked my mouth or ears or suggested running any tests.  He quickly listened to my lungs but that was it.    I had originally called my doctors office but since I was having chest pain they advised to go to urgent care in case a chest xray was needed.   However, my doctors office did call me the next day to check in on me and see how I was doing.  That's the level of care that NextCare should strive for.   This was my third visit to this location but after this encounter I may look elsewhere. *my previous two visits went well*

I began going to Hormones by Design from a recommendation. They had stated they had a good…read moreexperience with the office and was receiving better care than at our primary care office. I decided to try it out because I have been having issues with PCOS and weight my entire life, and I would say I did not have a good experience. When I would call to make appointments, it would always depend on who answered for how I would be treated, whether making an appointment or trying to give my doctor more information. As for the actual appointment, it felt like I was being rushed during every appointment and wasn't receiving a full review of my lab reports or even being asked in more detail about the history of my medical issues. To me, it felt like because I'm a young patient, that my struggles with weight and PCOS were not taken seriously because of being young. The last appointment that I had I was there early and checked in, and waited for 45 minutes in the doctor's office before being seen, and when she did come in she was only in there for about 10-15 minutes. For what I paid and the experience I had, I would not recommend this office. I know some have had a good experience, but for me I will not be going back.

I've been with this clinic for years and it used to be a 5. Staff is kind and helps address issues…read moretimely but hormone treatment is recklessly out of control. I felt better first few years but over time there has been significant diminishing returns. Doses given are WAY too high, which initially makes you feel better, but then comes the crash. Blood testing seems worthless and gets $$ since levels can change daily, and they require them constantly. Plus there are plenty of other issues that can cause the symptoms we are led to believe are hormone related. Lots of HYPE here and treatment is not always medically sound. I was told to come in biweekly for injections instead of monthly and my testosterone is now WAY too high and I have most unacceptable hair growth plus other major inflammatory issues. I have quit and found another provider who won't push the envelope with my health. Do your homework, and don't believe everything you hear. Hormone levels that are too HIGH cause side effects!

Family Nurse Practitioner Stephanie Benton's clinical excellence pervades every encounter. Get an…read moreappointment with her if you can & see for yourself. Highly recommended.