I am not happy with the treatment I got from this office. Seems like always new girls running…read morearound. Act very unprofessional. I stopped by to check why my prescription at Wal-Mart had not been approved to be filled. The young girl that helped me, was just interested in treating me like a bad child that had done something wrong, talking down to me. Said I was due for a physical and that I hadn't been there in over a year. I told her that if that was the problem all they had to do was call me and tell me and I would go in and do what I needed. She wanted to give me an appointment and I told her that would not work, so I asked for 2 weeks down the road. Then I asked if then my prescription would be approve. Again she got all snotty and said, NO, I tried giving you an earlier appointment and you didn't want it. I told her I don't really like to make a lot of in office visits because my co-pay is $65 each time. By then I had had enough of her talking down to me. Then I get a text message saying that their system had a glitch and all I need is to get blood work, to go by and pick up the referral, and that my refill was sent approved. NO APOLOGY at all for her actions, of the treatment I got. I don't have time to go back and forth because they don't do their work right. This is no way of treating people, ALL crappy!!! Dr Lee himself is very nice and attentive, but if this is what they hire then it's poor service......:(

Got to say, providers & receptionist are more knowledgeable & on top of things than when I had…read moreHealthnet. However, this place claims walk-ins are welcome but will close long before said closing time. This was why I'd rather have an appt. I had to drive back 3x from Monterey Park just for a simple TB test & found their gates locked. The receptionist said they've a 2-hr lunch break & stop having providers & walk-ins at 3:30pm. Must be nice! I came around 2:30pm & they were still closed. The most weird hours I've ever experienced & am slowly developing trust issues with doctor's office & might as well test positive for everything if I can even get a test. I'd have let it slide if I didn't need it for work. Since I switched from Healthnet to LA Care, Dr. Terry Lee has been my primary doc. When they switched from the Francisquito location to Ramona, they failed to notify me when I set the appt & didn't offer an apology. In these cases, it's better to pay the big bucks & get your tests done than dealing with these experiences. Doctors offices are supposed to be open at reasonable hours & something you can count on. It's a nah for me, fam.

Doctor Soriano and NP Kimberly is all you need . They welcomed me and made me feel right at home…read moreand comfortable . I definitely recommend this clinic . 100/100.

Excellent staff and physician with communication and care. They took the time to listen and help me…read morewith a good plan for my health needs.

This place is not a Doctors office by any means, rather its a circus. The incompetent clowns…read moreworking the front desk should all be fired! What a joke. Stay far far away from this place, you will regret it! The most unprofessional idiotic, uneducated, useless staff I have ever encountered in any medical facility!

Worst doctors office ever. Ladies at the front seem they don't have experience in the medical…read morefield. Don't go here unless you're desperate.

This is is the best doctor I've ever had. I left my previous PCPs office after 15 years! I began…read moreasking other nurses in the community, who would be a good primary care physician. Dr. Chhay was recommended several times. After my initial visit, I was shocked. I never knew what I was missing for the past 15 years with a subpar PCP. Dr. Chhay spends quality time, listening to my health history and any current health concerns. He is the perfect combination of what I need in a physician. Compassionate and caring when I'm sick and an inspiring , motivator when I become noncompliant. He actively listens and spends time with his patients. He exudes knowledge & sincerity for his patients . He truly wants to partner in your healthcare. Best MD ever . I trust him completely . Only regret was not finding him 15 years earlier! (With regards to the review "TR" submitted- I strongly disagree. Dr Chhay's English is perfect- no Communication concerns here)

He was One of our family best doctor. He listens to any of our concerns. Unfortunately we now have…read morea different provider. More power to you Dr. Chaay.

This was one of the most up-to-date facilities that I've been to. It was very clean and very…read moreprofessional. Great experience overall!

From the owner: Disclaimer: This page does not provide medical advice. If you have an emergency, please call 911 or…read morevisit the nearest emergency room.

I used to see Dr. Castellanos when I was a kid with my mom, roughly between the ages of…read more12-15(2004-2007). Now as an adult I've realized how horrendous of a doctor he was. Our family eventually stopped seeing him after 3 years of being under his care. We went to him because it was hard to find doctors who spoke Spanish in our area at the time. I'll start with the worst. My mom used to be really concerned for her health. Over time we realized her concerns were signs of what she's now developed, diverticulitis and other digestive issues. She often came in with pain and explained her concerns. Dr. Castellanos would tell my mom that she was fine and to take ibuprofen. Any time she came in it was the same thing even though her symptoms progressed - continue to take ibuprofen. Eventually she told my mom she was too worried and was a bother. We finally stopped going to see him when she used the restroom and found blood in her stool. She developed ulcers in her throat and stomach that were very painful when eating. After we stopped going to see him we found out all of her symptoms were the beginning of diverticulitis. In 2009 she ended up going to the ER because she was heavily bleeding when she used the bathroom. A diverticula had burst open and it was discovered she has 3 total that had developed. She was taken to emergency surgery. She's suffered through diverticulitis ever since with multiple ER visits. Dr. Castellanos was negligent as a doctor when presented with symptoms. He could have referred her to a gastroenterologist but never did. We had HMO at the time and eventually switched to PPO but it was after dealing with him. For my own case, I developed gastro issues around 12 and realized I had sensitivity to certain foods that lead to a lot of gas and odd noises in my intestines. I felt shy about it as a kid but was worried because I didn't want to sit in class having those noises come from my intestines because well... it was awkward. My side of the classroom could hear my gas issues and I didn't understand what was causing it. When I told him he blew me off and told me to eat more fiber. I didn't bother more about it or ask because I was too ashamed to ask more. Years later I realized I had food sensitivities and that I need to be careful to avoid dairy. All of this to say - I would absolutely NEVER recommend anyone to see Dr Castallanos. My mom could have sued him for negligence but decided not to. Seeing him still in practice now and talking to family about health made me 20 years later have to go back to write this.

I've been a patient at this office for years, and this was by far the most disappointing experience…read moreI've had. I received a call from the front desk today 4/8/2026 after I left my office visit regarding an additional charge for my consult I had paid $120 because I chose to visit their office while my new insurance kicks in, and the way it was handled was completely unprofessional. Instead of clearly explaining the reason for the extra $80 cost, the staff member came across as demanding and dismissive--as if I was supposed to already know their internal policies. At no point during my visit was I informed that discussing my symptoms could turn the appointment into a higher-cost consult. What made matters worse was the tone of the conversation. It felt like I was being blamed for the appointment running longer, which is unfair. Patients rely on medical staff to guide the visit appropriately--it's not our responsibility to manage time or determine billing classifications. There also seems to be a lack of internal communication and organization. If expectations, pricing, and visit structure were clearly communicated upfront, situations like this could easily be avoided. I asked to speak to the office manager because, yes, I had every right to be upset. Instead of taking accountability , apologizing, I was met with defensiveness--and then banned. Banned for speaking up after being treated poorly, advocating for myself. That tells you everything you need to know about how this office handles concerns. There is a serious lack of communication, organization, and basic respect here. If expectations and pricing were explained upfront like they should be, none of this would have happened.

I would like to say that the front staff was very helpful n extremely knowledgeable of their…read moreduties. Their customer service is on point. Litzhi and Natalia greeted me very professionally with smiles professionalism. I would recommend this clinic to everyone

First time to this facility. I was going to write my review after a few more visits but the first…read morevisit was enough to write a review. If you have loads of patience and not let the little things get to you, then this place will be ok for you. But if you have none of the above, I suggest seeking medical care elsewhere. Without going into specifics, the doctor made clerical errors, the girl at the front desk made clerical errors, the referral coordinator made clerical errors. It was to the point of being comical. Next visit is a blood draw. I will write an update. If you don't see an update, it will mean that I didn't survive.

She is just a horrible Dr i been taking my son there since he was born (mistake on me i know) she…read morenever listens to what you have to say, she is soo rude and is always in a bad mood. Do not take your kids here last friday i waited there for 2 hours until they called me in!! Seriously!! Ps i changes Drs already...

I believe Jasmin is no longer primary doctor at this office. It has been over a year since I visit…read moreso I was introduced to Dr. Angie. I'm happy to call her my doctor, she is awesome with such a great personality. She was very busy at the time I went in but her attitude remained content and not bothered at all of how busy she was. I knew she was busy because I can hear her going room to room greeting her patients all happy and bubbly! I rate her a 10! thank you again!

I am SO excited that an integrative medical clinic has finally arrived here in the 626!! There is…read moreso much to offer for our health with the benefits of both east and west medicine but so many practitioners are opposed to the other. In the past I have seen many a western doctor that doesn't understand traditional Chinese medicine so they ask me not to partake in it. But I grew up on traditional Chinese medicine and it can cure a lot of things that western medicine has said they can't. For example, I had gallstones once and usually that means surgery but I took some herbs from a licensed TCM doctor and they were gone in a week! On the flip side, TCM doesn't have the cool stuff western medicine has like lab data and fancy scans etc. It's often stressful for me to be asked to choose one or the other practice and after a long time searching I am so so happy this place has opened!!! Dr Chung is starting in February but Dr Lee has already started and she is a gem. I can tell she really cares about her patients. I needed a new doctor when my previous one went on maternity leave and I'm so glad I found her. Dr Lee has both western and Eastern medical knowledge and she is kind and compassionate. I have already seen improvement in my eczema and other issues even though it has only been three weeks. She treats the whole body big picture style- physical, mental, lifestyle, etc. Dr Lee is also very natural oriented which aligns with my philosophies, she tries to go for natural vs medicine/supplement if possible and she pushes me to make my own changes in my lifestyle so I can be healthier because she is absolutely right that a doctor can do a portion to help but the individual needs to make the necessary lifestyle changes to meet the doctor halfway for full health. Dr Lee really takes the time to answer my questions and I don't feel rushed. You can ask for spa music during acupuncture if it helps you relax and she gives a button to press to call her during the "rest" time which is reassuring since I've definitely been in situations in other clinics where I've been left in the room and I needed help but no one heard me call for help. Dr Lee will take your blood pressure every time you see her! I've also met Dr Chung and I am looking forward to seeing him as he has a calm and honest demeanor. He also of course believes in TCM so the number of tools for fixing health problems is like doubled now and more unnecessary procedures would definitely be avoided this way. The office is clean. They take insurance for both acupuncture and primary care doctor which is a big plus, their is ample free parking in the parking lot, the lobby has a zen garden which is nice to look at it and calming. The place is a little hard to find... It's the section of offices between the golf course and the Plaza with Jokers Coffee. Thank you for the help!!

Dr. Lee is a great acupuncturist. She takes care in her profession. I definitely recommend her for…read moreany type of acupuncture treatment.

I came here to update my review. My mother has been coming to this office for years and for the…read morelast 10+ years her symptoms have gone unresolved. She was always diagnosed with vertigo. We finally left this doctor and went to KP! We finally found the issue for my mom's vertigo.....it was a tumor the size of a yellow lemon!! The neurosurgeon she's had it for AT LEAST 10 years. What a waste of $$ to pay these doctors when they truly don't care about listening to their patients ongoing issues. A complaint will be filed with the medical board! Rest assured.

Front desk people are rude, always making an excuse for something. Papers can't get signed , been…read moremore than two weeks. They need to change their sassy attitude. I will deport to California Department of Public Health.