Doctor Soriano and NP Kimberly is all you need . They welcomed me and made me feel right at home…read moreand comfortable . I definitely recommend this clinic . 100/100.

Excellent staff and physician with communication and care. They took the time to listen and help me…read morewith a good plan for my health needs.

I am not happy with the treatment I got from this office. Seems like always new girls running…read morearound. Act very unprofessional. I stopped by to check why my prescription at Wal-Mart had not been approved to be filled. The young girl that helped me, was just interested in treating me like a bad child that had done something wrong, talking down to me. Said I was due for a physical and that I hadn't been there in over a year. I told her that if that was the problem all they had to do was call me and tell me and I would go in and do what I needed. She wanted to give me an appointment and I told her that would not work, so I asked for 2 weeks down the road. Then I asked if then my prescription would be approve. Again she got all snotty and said, NO, I tried giving you an earlier appointment and you didn't want it. I told her I don't really like to make a lot of in office visits because my co-pay is $65 each time. By then I had had enough of her talking down to me. Then I get a text message saying that their system had a glitch and all I need is to get blood work, to go by and pick up the referral, and that my refill was sent approved. NO APOLOGY at all for her actions, of the treatment I got. I don't have time to go back and forth because they don't do their work right. This is no way of treating people, ALL crappy!!! Dr Lee himself is very nice and attentive, but if this is what they hire then it's poor service......:(

Got to say, providers & receptionist are more knowledgeable & on top of things than when I had…read moreHealthnet. However, this place claims walk-ins are welcome but will close long before said closing time. This was why I'd rather have an appt. I had to drive back 3x from Monterey Park just for a simple TB test & found their gates locked. The receptionist said they've a 2-hr lunch break & stop having providers & walk-ins at 3:30pm. Must be nice! I came around 2:30pm & they were still closed. The most weird hours I've ever experienced & am slowly developing trust issues with doctor's office & might as well test positive for everything if I can even get a test. I'd have let it slide if I didn't need it for work. Since I switched from Healthnet to LA Care, Dr. Terry Lee has been my primary doc. When they switched from the Francisquito location to Ramona, they failed to notify me when I set the appt & didn't offer an apology. In these cases, it's better to pay the big bucks & get your tests done than dealing with these experiences. Doctors offices are supposed to be open at reasonable hours & something you can count on. It's a nah for me, fam.

Love Dr. Chen, But Front Office Needs Serious Improvement…read more Let me start by saying this review is not about Dr. Victoria Chen. She's been nothing but kind, patient, and understanding with my mother and me. She still has my full respect. This is about the front office receptionist, who has made our experience extremely frustrating. I've had three separate unpleasant encounters with her, and the lack of professionalism is shocking. My mother had a stroke in 2024 and finally got insurance after a long, stressful journey. From the start, we had issues--missed callbacks for urgent appointments, unanswered phones, and dismissive attitudes. During one visit, after waiting nearly an hour past a scheduled phone appointment, I showed up in person only to be told, "I guess you haven't called because I've been on the phone." The final straw was when I called to set up a phone visit with Dr. Chen, which the same receptionist confirmed. On the day of the appointment, she called asking if we were "coming in." When I reminded her it was supposed to be a phone call, she said, "We don't do phone calls," then laughed and hung up when I asked for a manager. I had to go to the office in person just to be taken seriously. Dr. Chen continues to be wonderful and professional, but her front office staff is unprofessional, dismissive, and completely lacks empathy. It's heartbreaking to see such poor communication in a medical setting, especially when patients like my mom have already been through so much. To make matters worse, the manager's response was just repeated apologies followed by blaming the situation on the weather, which was honestly shocking. It made the entire experience feel like a joke coming from a medical facility. I truly hope this gets addressed--because Dr. Chen deserves better support, and so do her patients.

I have been seeing Dr. Victoria for 7 years. She cares patient. She shares her story and feeling…read morewhen I was down for my family issue. She encourages me to move forward. And she is really good at her job. The office ladies are all friendly. Especially JinJin, she always helps me to get the referral and report so quickly. I will be missing this clinic since I have moved to another city. Thank you ladies!

I would like to say that the front staff was very helpful n extremely knowledgeable of their…read moreduties. Their customer service is on point. Litzhi and Natalia greeted me very professionally with smiles professionalism. I would recommend this clinic to everyone

First time to this facility. I was going to write my review after a few more visits but the first…read morevisit was enough to write a review. If you have loads of patience and not let the little things get to you, then this place will be ok for you. But if you have none of the above, I suggest seeking medical care elsewhere. Without going into specifics, the doctor made clerical errors, the girl at the front desk made clerical errors, the referral coordinator made clerical errors. It was to the point of being comical. Next visit is a blood draw. I will write an update. If you don't see an update, it will mean that I didn't survive.

This place is not a Doctors office by any means, rather its a circus. The incompetent clowns…read moreworking the front desk should all be fired! What a joke. Stay far far away from this place, you will regret it! The most unprofessional idiotic, uneducated, useless staff I have ever encountered in any medical facility!

Worst doctors office ever. Ladies at the front seem they don't have experience in the medical…read morefield. Don't go here unless you're desperate.

I used to see Dr. Castellanos when I was a kid with my mom, roughly between the ages of…read more12-15(2004-2007). Now as an adult I've realized how horrendous of a doctor he was. Our family eventually stopped seeing him after 3 years of being under his care. We went to him because it was hard to find doctors who spoke Spanish in our area at the time. I'll start with the worst. My mom used to be really concerned for her health. Over time we realized her concerns were signs of what she's now developed, diverticulitis and other digestive issues. She often came in with pain and explained her concerns. Dr. Castellanos would tell my mom that she was fine and to take ibuprofen. Any time she came in it was the same thing even though her symptoms progressed - continue to take ibuprofen. Eventually she told my mom she was too worried and was a bother. We finally stopped going to see him when she used the restroom and found blood in her stool. She developed ulcers in her throat and stomach that were very painful when eating. After we stopped going to see him we found out all of her symptoms were the beginning of diverticulitis. In 2009 she ended up going to the ER because she was heavily bleeding when she used the bathroom. A diverticula had burst open and it was discovered she has 3 total that had developed. She was taken to emergency surgery. She's suffered through diverticulitis ever since with multiple ER visits. Dr. Castellanos was negligent as a doctor when presented with symptoms. He could have referred her to a gastroenterologist but never did. We had HMO at the time and eventually switched to PPO but it was after dealing with him. For my own case, I developed gastro issues around 12 and realized I had sensitivity to certain foods that lead to a lot of gas and odd noises in my intestines. I felt shy about it as a kid but was worried because I didn't want to sit in class having those noises come from my intestines because well... it was awkward. My side of the classroom could hear my gas issues and I didn't understand what was causing it. When I told him he blew me off and told me to eat more fiber. I didn't bother more about it or ask because I was too ashamed to ask more. Years later I realized I had food sensitivities and that I need to be careful to avoid dairy. All of this to say - I would absolutely NEVER recommend anyone to see Dr Castallanos. My mom could have sued him for negligence but decided not to. Seeing him still in practice now and talking to family about health made me 20 years later have to go back to write this.

I've been a patient at this office for years, and this was by far the most disappointing experience…read moreI've had. I received a call from the front desk today 4/8/2026 after I left my office visit regarding an additional charge for my consult I had paid $120 because I chose to visit their office while my new insurance kicks in, and the way it was handled was completely unprofessional. Instead of clearly explaining the reason for the extra $80 cost, the staff member came across as demanding and dismissive--as if I was supposed to already know their internal policies. At no point during my visit was I informed that discussing my symptoms could turn the appointment into a higher-cost consult. What made matters worse was the tone of the conversation. It felt like I was being blamed for the appointment running longer, which is unfair. Patients rely on medical staff to guide the visit appropriately--it's not our responsibility to manage time or determine billing classifications. There also seems to be a lack of internal communication and organization. If expectations, pricing, and visit structure were clearly communicated upfront, situations like this could easily be avoided. I asked to speak to the office manager because, yes, I had every right to be upset. Instead of taking accountability , apologizing, I was met with defensiveness--and then banned. Banned for speaking up after being treated poorly, advocating for myself. That tells you everything you need to know about how this office handles concerns. There is a serious lack of communication, organization, and basic respect here. If expectations and pricing were explained upfront like they should be, none of this would have happened.

I recently had my 2nd baby here and wow, absolutely loved the care of all the nurses and midwives…read more Pediatrician is amazing as well, definitely recommend this Kaiser for maternity and all your other needs!

I cannot say enough wonderful things about Michele Caban at Kaiser Permanente Baldwin Park…read more My daughter recently suffered a dislocated patella and needed an MRI as soon as possible. As any parent can imagine, it was a stressful and urgent situation. Michele truly went above and beyond to help us during that time. She took it upon herself to search for the earliest available appointment and worked hard to find the closest and most convenient option for us. She didn't just do her job, she showed genuine care, urgency, and compassion. What stood out the most was how kind, patient, and reassuring she was throughout the entire process. Michele has such a warm and positive demeanor, it immediately put us at ease during a very difficult moment. It's rare to come across someone who combines efficiency with such a high level of empathy. Kaiser is incredibly lucky to have Michele on their team. She is the kind of person who makes a lasting impression and truly represents what exceptional patient care should look like. I sincerely hope her dedication and kindness are recognized, she absolutely deserves it. Thank you Michele for making a stressful situation so much easier for our family. We are so grateful for you !

This is is the best doctor I've ever had. I left my previous PCPs office after 15 years! I began…read moreasking other nurses in the community, who would be a good primary care physician. Dr. Chhay was recommended several times. After my initial visit, I was shocked. I never knew what I was missing for the past 15 years with a subpar PCP. Dr. Chhay spends quality time, listening to my health history and any current health concerns. He is the perfect combination of what I need in a physician. Compassionate and caring when I'm sick and an inspiring , motivator when I become noncompliant. He actively listens and spends time with his patients. He exudes knowledge & sincerity for his patients . He truly wants to partner in your healthcare. Best MD ever . I trust him completely . Only regret was not finding him 15 years earlier! (With regards to the review "TR" submitted- I strongly disagree. Dr Chhay's English is perfect- no Communication concerns here)

He was One of our family best doctor. He listens to any of our concerns. Unfortunately we now have…read morea different provider. More power to you Dr. Chaay.

Never again in my life will i go to this doctor. AVOID AT ALL COST!…read more First visit went by all so fast. No one explained to me what they were doing. It was sit here. Look at this. Can you hear this? Then when i was taken to the room i was asked to undress. When i asked why they told me it's part of the exam. Mind you i came in for a follow up from the ER visit for anxiety. I didn't undress and when the doctor came in instead of introducing himself he said and i quote "whoa you have too much clothes on what are you here for?" i tried to explain why i was there but he said he couldn't treat me until he gave me a complete physical exam. I was shocked. He then told me he wanted to do blood work which i agreed and then gave me a prescription for i don't know what and said he couldn't refill until i came back. I left pretty mad that day and it didn't help my anxiety. Jump forward to a week later. No one's called about my labs. I come in to get my records and they tell me they cannot release my records until i see the doctor. I told them that it is against the law to withhold my records from me and they give me another speech about seeing the doctor. At this point I'm mad. They then bring me to the back and start taking my vitals. I once again ask why they are doing this and they said i need to see the doctor. I again state i just want my records but they still won't release them. The doctor talks to me for 2mins and gives me another prescription and i finally get my records. If you can avoid this doctor!!!!!

The first time I came here the staff was great. They take walk-ins and was helped really quickly…read more The doctors are nice and attentive. But as I kept coming, the service is getting worse. Same person is less friendly. Idk. Its ok.but I will probably chsnge docs soon. My kids cant come when only one of the docs is here. Only when dr. Camacho is here, not McMillan

The waiting time is really bad. Another thing, Yelp needs to update the location. Now, it's on 4070…read moreSterling Way. Baldwin Park, CA My sister had to wait for 2 hrs and a half.

I've been seeing Dr. Carcamo for about 2 years just because I live close by to the office. I rarely…read morewrite complaints, but I need to get this down since I have decided to change my PCP because this guy is pretty negligent and doesn't really care. I've had panic attacks/anxiety for about 12 years and have taken propranolol and other anxiety medications for those 12 years. I started experiencing that "fluttering" sensation in my heart like I'm about to get a panic attack all the time recently and it was really messing up my life at work, unable to talk properly without sounding extremely nervous and unable to compose myself. I went to the office and asked for propranolol and he said that we had to do 2 things: do an ekg and put a holter (a heart monitor type thing) for a day. Ok, fine. So I did that, and I asked about the propranolol again and he said he had to go through those things first. Fine. I understand that propranolol affects the heart and maybe it's better to take precaution (although this had never been the case before whenever I was prescribed propranolol). I didn't know I was going to go through any of these procedures prior to entering the office so I ended up being late for work (the wait times there are pretty terrible for whatever reason), and I still didn't have any propranolol after I left with the holter so I spent the day trying to either bear through the panic attacks or just avoid panic inducing situations. The next day I went back to the office as early as possible (8am) to take the holter off and to see if I could get my medication. I was then berated for coming too early and I explained that I had been late for work and I didn't even know why I was wearing a holter or undergoing these procedures anyways for simply getting propranolol for panic attacks. Then he closed the door and simply told me that he wouldn't be seeing me (completely disregarding my reason for visit and the two days I had been there, my wait time, my condition, everything). So now I wasted two days, still no propranolol, and gotta change my Primary Care Physician because this guy simply doesn't care. Also, he sometimes makes inaccurate (and potentially dangerous) statements/assessments such as how he said Adderall was prescribed for Schizophrenia. His knowledge of psychotropic medication was all messed up (I was a psychology major plus all the experience in having these experiences with these disorders familiarized me with them). I swear he said that. If someone takes Adderall for Schizophrenia they might get psychosis. Long story short, maybe I did something wrong. Maybe I should have let him make the diagnosis and continued to wait forever as opposed to request what I knew would help me after 12 years of experience and trust myself instead of his application of Adderall. Maybe I was too patient or not patient enough or aggressive or not aggressive enough or maybe something's wrong with me. Or maybe I waited too long to change my physician.