Dr. Troncales is a geriatrician who is caring, thorough and knowledgeable. She is my mom's PCP. My…read moremom is hard of hearing and Dr. Troncales has been extremely patient with her. She frequently makes sure that she was able to address my mom's questions and concerns. My mom is a retired physician and although quiet during appointments, she usually tells me a lot after every appt. She has been nothing but satisfied with Dr. Troncales. She appreciates that she does not feel rushed. She is grateful that she has gotten established with a physician who is so passionate about helping the older population.

Back about a month or two ago, Aetna & UW Medicine were having prolonged contract negotiations that…read moreseemingly wouldn't have any settlement in a timely manner. During that time I had to look for medical care elsewhere and discovered Pacific Medical. My initial contact was with a receptionist (name ?) who was the most pleasant receptionist I believe I've ever met. She was so helpful and arranged an appointment for me to meet a new PCP (Primary Care Physician). She transferred all my medical records from UW Medicine making the process painless. Did I mention the receptionist was so very pleasant? After my initial meeting with my new PCP, I was thoroughly impressed with the staff at Pacific Medical. The medical facility is really close by my apartment, so traveling back and forth is not a problem. Lots of parking, with about half dozen Handicap parking stalls directly out from the front door of the clinic. Perhaps the time spent with negotiations between Aetna & UW Medicine was my good luck.

Crap care. Never return your calls, ma's are useless, especially Vi. Not only is she rude she'll…read morecut you off and hang up on you. Doctors care isn't bad but the staff is always rude. Last time I was there a man came in with chest pains and they told him to go to the ER without even checking him. The patient could barely walk. Care has gone down hill for a while and the staff is the worst.

This past year, the doctor has cut back her hours and the staff is now more difficult to to reach…read moreand less knowledgeable. We've had prescriptions overlooked and difficulty getting them to the pharmacy. We usually see a doctor annually but this office requires twice a year or won't refill your routine prescription. Rather than a quick phone call, office insists on an appointment just to review simple labs with no problem results. Although, I think Dr. Qüdüssi is a good doctor, but the operation seems like it's winding down. If you're a new patient, I wouldn't recommend, as it seems short-term.

I first saw Dr. Quddusi over 2 years ago. I found her to have an unpleasant chairside manner, but…read moremanaged to accomplish my goal, which was to establish a relationship with an Endocrinologist concerning my hypothyroidism, hyperparathyroidism, and osteopenia. At that time, she didn't put me on medication. I just got off what was supposed to have been a virtual appointment to manage the fact that I have lost height and need to reevaluate my osteopenia. I felt she was unprepared for the appointment, as she didn't apparently get my chart out of archive and read it so as to be aware of prior test values. She asked me when I had my bone density exam, and i said it would be in my chart that had been archived. She then said that it wasn't acceptable for me to be angry, which confused me, as I'd said in a conversational tone of voice that the test date ought to be in my old chart. She went on to tell me that it's the patient's responsibility to know when they had various tests and what the result was. While I agree that we patients need to understand the tests we had done and the results, I believe it's the Doctor's responsibility to know what their treatment plan had been, and what tests had been ordered and the test results that she had received. She was very rude. At that point, I said we were done for not only today, but forever, and hung up. I will not work with her again under any circumstances. If I could have given 0 stars on the rating I would have. Do yourself a favor and go elsewhere.

First visit to LensCrafters, Federal Way, Dr. Pham, DDS. He was personable, polite and patient. At…read moremy age I had lots of questions about the health of my eyes. Only 4-Stars due to the staff being somewhat "pushy" with regards to selling us (wife & I) new glasses. We went in explaining we are retirees on Medicare with Aetna Insurance (supplemental). One of the staff members checked our medical coverage and immediately said we needed to pay $39.00 each for the exams. My wife explained that we shouldn't be charged due to our age and we are diabetic (this exam being our annual check-up), and we've never been charged before. She then checked again and came back and said, "Oh, your exams are free". I understand that LensCrafters is in the business to make money, but being retired and on fixed incomes we cannot afford $400+ for glasses (each). The person assisting us was somewhat reluctant to give us our prescriptions, but my wife was persistent and we obtained copies of our prescriptions. Nice selection of frames with high-class names (Ray Ban, Stetson, etc.), but when you add up the costs of new frames ($188-$200+) and lenses, they quickly become cost prohibitive. As stated in the begging of this review, Dr. Pham was knowledgeable and great to talk with. We'll more than likely be back next year for our annual exams.

Dr. Pham has always been professional cares about his patients. I've been a doctor for many years…read morefor my family. I'd recommend him to anyone he's compassionate loving and that's what you need a doctor and he will tell you the way it is.

they very helpful and empathetic. also they actually listen. I am in chronic pain and have to be…read moreseen every 3 months they are always happy to see me. we I arrive for my appointment it's a breeze. I am in fast and out fast to finish my day. thanks UW federal way I will forver be grateful for your service

I receive excellent care here, and the people are all very nice and it never takes long to be seen…read more I always feel like I am in good hands here, they are great!

Although this visit wasn't horrible, it wasn't great either. I went in to see Dr. Ory because I had…read morea persistent cough and needed to get a TB test for my work. I didn't have to wait very long when I arrived which was great, and the nurse and staff were nice to me when taking vitals and such. But, I would recommend to double check you EOB from your insurance to make sure that they are not over charging you because of what happened in my situation. I had to go back 3 days later for a follow up to have my TB tests read. The front desk told me there is no co pay for that because it is not with the doctor. Got it. (I also called them to confirm this on the day of the follow up visit) Well, I get the EOB from my insurance and apparently the doctor billed me for his office visit ( I expected), the phone call (wth really), and the "office visit" with the nurse that took my vitals and printed me out a letter saying I was negative for TB. Billed my insurance for almost $1000. Quite extreme to me. I am currently working with CHI to dispute the phone and the 2nd office visit.

I found Dr Ory to be kind, patient, analytical, thorough, and a good listener. He has a helpful…read moreand competent staff. They run a well managed office and promptly return phone calls and text messages. I've worked as a nurse with many doctors. This guy has many years of education and experience....he is a keeper.

I didn't always like her, but having been her patient for 10 years, I could write a book on Dr…read more Micali and how to get along with her and get the best out of her as your doctor. Basically my advice is to take the good with the bad. Treat her with true respect and she will do the same for you. She is never going to be a hand-holder, so if you want sympathy, find someone else. Sometimes the truth hurts. She is No-Nonsense and Very Direct. I never found her to be uncaring, just a little awkward around emotional people. Cry because your foot hurts and she's ok. Cry because your heart hurts and she will find a way to get out of the room. If she is mistaken--don't accuse her of being wrong--Let another doctor tell her that. Suggest that you think there is a misunderstanding and start over by stating your illness and what you think you need. If that doesn't work, ask for a referral to a specialist that handles your particular problems. She was absolutely wrong about one of my problems so I had to go to an emergency wound care clinic. The wound care director called her from my cell phone and told her exactly what was going on and what she should do, then handed the phone to me. She apologized honestly and took care of business as she had been instructed. I live in California now and wish I could find a doctor as genuine as she is. I'd rather have mean and honest over coddling and disingenuous any day.

I found a new doctor when I realized how completely incompetently Dr Micali practices medicine. At…read moremy third visit she announced I had a cold, dictated a list of over the counter meds to get at the pharmacy, then headed out of the exam room. The literally did not come within 10 feet of me. I caught her just in time to ask her to PLEASE check my sinuses as I had ZERO symptoms of a cold. When she FINALLY agreed to look she said "Oh no, I don't know what that is, you need to see an ENT." Of course this was a Friday afternoon, by the time I lucked into an urgent appointment on Monday, I had a full blown very painful infection requiring massive antibiotics. I am done with this "Doctor." Please seek healthcare elsewhere.

Really like my surgeon Dr Wasicek however she is leaving after being there 19 years. I have 1 more…read moreyear of follow up for my cancer. Office is conveniently located. Some of the seats in the office should be repaired as the seats have been sat in so much they are dipping and sagging for cushion. Reception is friendly, nurses are friendly. It can take a bit to be called back to a room and the doctor seems to take a bit longer than I would like. However she is a specialist so I imagine she is super busy but guest service is important to keep in mind.

The ER is extremely dirty the floors are filthy under the soda machines are covered in dirt and…read moregrime build up. The waiting area chairs haven't been cleaning or whipped down in quite some time. There are patients in the hallways screaming and not being helped. The staff are unqualified and they lack any kind of patient hospitality or urgency. If you have a child don't take them there go to Marybridge in Tacoma they know what they are doing. My son is now traumatized after being treated there. I will never go back there under any circumstances. Horrible! horrible!! horrible!!! experience

I am glad I got established with Dr. Ramiro. He is knowledgeable, thorough and easy to talk to. He…read moretakes the time get to know his patients and obtains PMH through conversations. He isn't the type that goes through the questions and just expects instant answers. He listens and asks if you're okay with the plan of care. I will be recommending him to friends and family in the area.