Back about a month or two ago, Aetna & UW Medicine were having prolonged contract negotiations that…read moreseemingly wouldn't have any settlement in a timely manner. During that time I had to look for medical care elsewhere and discovered Pacific Medical. My initial contact was with a receptionist (name ?) who was the most pleasant receptionist I believe I've ever met. She was so helpful and arranged an appointment for me to meet a new PCP (Primary Care Physician). She transferred all my medical records from UW Medicine making the process painless. Did I mention the receptionist was so very pleasant? After my initial meeting with my new PCP, I was thoroughly impressed with the staff at Pacific Medical. The medical facility is really close by my apartment, so traveling back and forth is not a problem. Lots of parking, with about half dozen Handicap parking stalls directly out from the front door of the clinic. Perhaps the time spent with negotiations between Aetna & UW Medicine was my good luck.

Crap care. Never return your calls, ma's are useless, especially Vi. Not only is she rude she'll…read morecut you off and hang up on you. Doctors care isn't bad but the staff is always rude. Last time I was there a man came in with chest pains and they told him to go to the ER without even checking him. The patient could barely walk. Care has gone down hill for a while and the staff is the worst.

I called yesterday to schedule an appointment to get a stye removed. The staff was very friendly. I…read moremade it very clear to the staff that we needed to get the stye removed and it had been there for two months. We got a an appointment for the very next day. We went in and paid. The doctor was running about 45 minutes late. Then we were sent to an eye specialist. I was never told in my initial conversations with their staff that we would be getting sent somewhere else. We paid for the doctor to tell us to go somewhere else. When I called their office to ask for a refund they told me that we had to pay because the doctor thought it was in our best interest to go see a specialist. Ridiculous! I would not refer his office to anyone! That is very bad business practice!

For 20+ years now I've been going to doctors all over for help with pain. They all ran their…read morestandard tests and when I didn't fit into those categories by testing positive for any of those conditions, they'd tell me it was all in my head, they told me I was depressed no matter how much I said I wasn't and finally a diagnosis for Fibromyalgia so they could quickly write me off. I finally gave up and lived with it as best I could until this last year when the pain became debilitating. My boyfriend suggested Dr. Sanchez saying that he was a good doctor who will sit and talk to you, which we all know is very rare these days. My appointment lasted over an hour with an examination and a lot of talking. He said that he didn't agree with with my past doctors and sent me in for an MRI. Turns out that had any of the other doctors really stopped and talked to me, put down their checklist of insurance preferred conditions, and treated me like the pain wasn't all in my head, they'd have discovered that I have a serious spine condition which has caused a lengthy list of secondary issues (the issues that the previous doctors couldn't make sense of). So I HIGHLY recommend Dr. Sanchez to anyone who needs a good doctor. Sometimes you have to wait a long time which I know is frustrating, but then I think about how much he really does for you in those appointments and I understand why it's taking a while longer for him to get to me.

Everything you do not want in a doctor: awful staff, long wait times and inattentive Doctor who…read morewill bounce between multiple patients DURING your visit. I will no longer return to this office due to the shoddy service received here. The doctor clearly overwhelms his schedule to the point patients wait 45-60 minutes past their scheduled time. When you do see him, the entire visit lasts less than 10 minutes. On top of that, he offers no advice, personalized care, or any real conversation. He clearly wants people in and out as fast as possible. They will bill you through the roof, though, for the 10 minutes they see you. Office staff is also inexperienced, apathetic, and some of the billing managers are rude.

I've now been with Dr. Kim for well over 8 years. I wrote a very positive review back then. I just…read morewanted to let you know, he's still the very best physician I've ever known. He is absolutely awesome!!!

I made an appointment direct calling in and was set up for his first appointment at 8:30 when he…read moresupposedly comes in. Well I checked in at 8:20 and sat in the patient room until 9am waiting for him to get to his office. When I asked the front desk how much longer I had to wait because I had to be into work by a certain time, & they had to text him to see. This doctor is unprofessional and inconsiderate. I highly advise you to avoid this doctor if you can. He didn't come until AFTER 9am. He CAME IN 45 minutes AFTER my appointment time.

I made an appointment with Dr. Fox through the website zocdoc. I got a confirmation email from…read morezocdoc that my appointment had been scheduled. Also from the office itself confirming it.I show up to the office, the front desk lady almost looked at me confused and when she was finally able to get to me I told her I had an appt. I was told my name was not shown up and Dr. Fox no longer worked at that office since monday. I am furious. I have been trying to get help for months now and this place falsely adervisted they could help me. I asked for a refferal or if she could let me know where dr. fox is now working because ive heard hes excellent. She couldn't even give me his new office. didn't give me any help what so ever. I asked for another dr in the office she than told me id have to travel all the way to lakewood for me to see someone. This place is shady and I doubt they even actually help people. Extremely un professional.

they very helpful and empathetic. also they actually listen. I am in chronic pain and have to be…read moreseen every 3 months they are always happy to see me. we I arrive for my appointment it's a breeze. I am in fast and out fast to finish my day. thanks UW federal way I will forver be grateful for your service

I receive excellent care here, and the people are all very nice and it never takes long to be seen…read more I always feel like I am in good hands here, they are great!

I give Federal Way Family Physicians an OVERALL rating of 3! I give Dr. Alleman a…read more5 STAR. He is an excellent, professional & knowledgeable doctor. However, the office staff is horrible. They are rude & lack any sort of customer service skills. I don't understand why they have such a difficult time hiring good office staff when there are so many people with great customer service skills out there.

Where do I start? How about... Complete disappointment…read more I have been seeing doctor Alleman in this office for my whole life. Yes, he delivered me. And, now I realize how spoiled I was having him as my doctor. Which is why they recieved two stars. Otherwise, it would be ZERO! When he retired I was so bummed. But, because they had all my medical history, I decided to stay. Each time a little more disappointed but yesterday was the last straw. I don't mind if the doctor knows who wrote this review because they do not deserve to practice medicine... Period! This week was very troublesome for me. I had hives covering my whole body off and on this week which sent me into the hospital. My eyes were nearly swollen shut and I was having symptoms of anafalaxis. I went to check up with my normal doctors office as advised and it was JUST ridiculous! Though, most of my hives had subsided upon arrival I was still feeling very sick and having some odd symptoms I had not experienced before. My apt was at 4:30. The last appointment of the day. The whole time the doctor and nurse were rushed. They kept looking at the time on the computer acting anxious to leave. I understand, it's Halloween but this is also my health. I had to TELL the doctor what tests I'd like to get done and some the hospital suggested. He didn't act a bit concerned or really care as long as he could get out of there ASAP. I left feeling really upset. No one wants to feel as though there health is neglected. Its sad to say after 24 years I will be going somewhere else. If you have no compassion for your patients, seek a new career!

Coldest, unprofessional service I have ever experienced . I would strongly suggest not to go here…read more There is no patient care, no understanding, no passion. I was not treated well, specially as a new patient.

My family and I have been seeing Dr. Alleman and others since their practice began. I've always…read morefelt we received great care. We've received care for routine health issues and been consulted to other professionals when it's been needed. I've usually been able to obtain same day appointments without difficulty. I can't think of another practice I'd prefer.

My family has been here 2x each because it was always easy to be seen. I'm on the fence about…read morecoming back because their billing sucks. They need a different email address for each member if you want to be notified or to sign up for the app. Either way they just charge your card whenever they want. Also each claim through my insurance were denied because they never provide the drs name on the claim so instead of correcting the claim themselves, they charge me and only reprocess the claim when i tell them what they did wrong. No thanks. I rather go somewhere that sends the statement and you can clearly see what is charged and bills insurance correctly.

I took my daughter here the end of January because she was sick. Pretty straightforward visit - she…read morewas diagnosed with just a respiratory illness. No prescriptions. We got a bill today and found out they billed our insurance $575.00! Are you kidding?? $600 for an urgent care visit. We won't be going back or recommending to any friends/families in the area.

Really like my surgeon Dr Wasicek however she is leaving after being there 19 years. I have 1 more…read moreyear of follow up for my cancer. Office is conveniently located. Some of the seats in the office should be repaired as the seats have been sat in so much they are dipping and sagging for cushion. Reception is friendly, nurses are friendly. It can take a bit to be called back to a room and the doctor seems to take a bit longer than I would like. However she is a specialist so I imagine she is super busy but guest service is important to keep in mind.

The ER is extremely dirty the floors are filthy under the soda machines are covered in dirt and…read moregrime build up. The waiting area chairs haven't been cleaning or whipped down in quite some time. There are patients in the hallways screaming and not being helped. The staff are unqualified and they lack any kind of patient hospitality or urgency. If you have a child don't take them there go to Marybridge in Tacoma they know what they are doing. My son is now traumatized after being treated there. I will never go back there under any circumstances. Horrible! horrible!! horrible!!! experience

Dr. Troncales is a geriatrician who is caring, thorough and knowledgeable. She is my mom's PCP. My…read moremom is hard of hearing and Dr. Troncales has been extremely patient with her. She frequently makes sure that she was able to address my mom's questions and concerns. My mom is a retired physician and although quiet during appointments, she usually tells me a lot after every appt. She has been nothing but satisfied with Dr. Troncales. She appreciates that she does not feel rushed. She is grateful that she has gotten established with a physician who is so passionate about helping the older population.