I have a 2010 Tundra CrewMax so over the last sixteen years, I have dealt with almost everyone at Erin Park Toyota at one time or another and they are a great bunch. I took my truck into Erin Park today because I had a "feeling" that something wasn't right underneath, muffler, etc. and Ken was right there as soon as I drove through the door today wanting to help me in whatever need I had. I never worry. Ken listened to every concern I had and answered every question and assured me they would get to the bottom of the problem. Clarence, the shuttle driver is just as friendly. I'm always greeted with a smile, conversation and a safe drive. Vanessa at the pay desk is a friendly, smiling, wonder of a person who, although I am parting with my money, she makes it a pleasant experience. She doesn't just sit and take my money, she asks how my day is going, how my family is and shows a caring interest in me. I know it sounds corny but Erin Park Toyota treats and makes me feel like family. read more

Erin Park Toyota - Me and "Brute". Lookin' Great ! - Car Dealers Near Me - Mississauga, Ontario

Brought my car to this dealership for a service. First unaware dashcam was unplugged after service. Then I found the huge clear clip on rear view mirror was stolen. Not in the car we checked many times and there's absolutely no reason to remove it. This is wrong. Thanks to Nick the manager investigated but nothing was found as expected. Luckily it is an inexpensive item yet the integrity of the dealership is questionable let alone the service. I highly recommend people to remove visible items before going to the dealership. read more

Erin Park Toyota - Car Dealers Near Me - Mississauga, Ontario

first time ever in my life to write a review abut some place or some service as I believe that nothing is perfect in this world but this time I find my self obliged to write as the only way to vent my anger from the service in this place I requested regular oil change and got an appointment after 2 weeks then they recommended full maintain ace and asked me to leave the car over night and let me signed me a big lump of money just for checking stuff in the car I took the car and after1 min driving I found the tire sensor lit . I phoned them and I was asked to come after 4 hrs , the mechanic tested the tire in few seconds and told me the tire pressure sensor is dead , then disappeared and left me to the service mangers who explained to me that the life span of the sensor is 5-10 years and they need to remove the tire again to fix the problem which not was discovered doing full maintenance done few hrs ago including road test , of course I will have to pain again for labor which will be about 500 while the price of the sensor is just 40 . when I asked how come they hadn't not discovered the defect while doing the full maintenance which included removal of the tire and checking them , they start covering their negligence by funny explanation that doesn't make any sense , I left as I can't wait my time with those type of people. read more

I had a very disappointing experience with the service department at Erin Park Toyota. When I booked my appointment, I was clearly told that the vehicle service would be completed within 2 hours and that shuttle service for pickup and drop-off would be available. Unfortunately, none of these promises were fulfilled. The service took much longer than the time they committed to, and the shuttle service was not provided as promised. On top of that, the staff communication was very poor. They did not answer phone calls and did not respond when I tried to follow up about my vehicle. Good customer service is very important when clients trust a dealership with their car. Based on my experience, the service coordination and customer support need significant improvement. I urge to all customers pls don not come this horrible service center read more

Extremely disappointing experience with Erin Park Toyota regarding a windshield replacement. I had my 2023 Toyota RAV4 windshield replaced through Erin Park Toyota, and the replacement glass has a visible 1 ft × 1 ft distortion right in the center of the driver's view. It causes eye strain and visibly alters road perception. Initially, the service team and manager acknowledged the issue, but after months of follow-ups, Toyota Canada and the dealership have both refused to provide any documentation or solution -- only saying that the distortion is "normal." I compared my car with several new Toyota vehicles at their lot (Crown, Corolla, RAV4); none had this distortion. Yet Erin Park Toyota has not taken ownership of the issue despite it being a clear defect. It has now been over three months, and the lack of transparency, accountability, and professionalism from both Erin Park Toyota and Toyota Canada has been incredibly disappointing. For a brand built on quality and trust, this experience has been the opposite -- no resolution, no communication, and no customer respect. The third-party installer who replaced the windscreen was recommended by the dealership and was the same vendor used by them for all windscreen replacements. Despite several follow-ups, I have still not received any inspection report, technical documentation, or confirmation from Toyota about the quality or source of the replacement glass -- only repeated statements that "it's normal." There are multiple public reports of Toyota owners describing the same problem: ToyotaNation Forum - https://www.toyotanation.com/.../ripple-distortion-in.../... This clearly shows that the issue is not isolated and has been occurring for a while. Toyota and its dealerships should acknowledge this recurring quality problem rather than dismissing legitimate concerns. I urge anyone visiting this dealership to inspect replacement parts thoroughly, get all details in writing, and verify everything before authorizing service. read more

Service is slow, 3 hours for an oil change. Hard to get ahold of service on the phone. Advisors are not very knowledgeable. Just a poor experience here. read more

I had my Camry serviced at this dealership several years ago and I'm back with my Niece to window shop for her first vehicle. You'll find both new and pre-owned cars, trucks and SUV's on the lot. This is a full service auto centre with a repair shop, body shop, and leasing plus sales. There's a customer lounge area while you wait. I received great service here in the past and that's why we're back. Nitin Wahi, a Product Advisor was friendly and informative about the vehicles on the lot. read more

See all

Not only have I purchased my Toyota from Erin Park, but I've had it serviced here for 9 of the 12years that I've owned my Toyota. I'll try and focus on my recent trips for the sake of this review Pros - my Sales rep remembers me by name, and I haven't bought a car from her in 12 years - they go above and beyond for their customers -- when a check engine light came on, they were able to see me the next day, and were clear upfront that they may not be able to get to it. (Meadowvale Toyota wanted me to come back a week later) - most of the service advisors are very pro-active providing me with updates Cons - service can be slow, if you're waiting or on a time crunch you need to communicate that to them when you book your appointment AND when you bring in your car read more

Never lease a car from this dealership!! Never! Ever! Here's what happened to my wife (BTW this group of sales people really try to take advantage of women) She leases a car and decides to buy it out at the end of the lease, they waste her time in meetings and discussions about buying a new car and then when she decides to pay them out they go silent right at the end, she calls and calls to book the final appointment to do the safety check and bring in the certified funds to finish the deal. They don't respond and go silent until the very last day of the lease. So she runs in with her money and they do the Safety Check. Guess what? $900.00 brake job required, they won't release the car, they more or less hold her hostage till she pays. Want to know the best part: she only has 21,000 kilometers on the car. Yeah, seriously 2IK in clicks, that is all. How can the brakes be shot? My Lexus has 60,000 kilometers and they are just doing the brakes now. Okay folks, read this carefully and make sure you NEVER lease a car from Erin Park Toyota read more

I came here to get my car detailed. It took the whole day, and my car was still dirty at the end of the day. I complained to a manager and they fixed the problem, but it should have been done right the first time. So lack of quality control in the car detailing department. I will not be back. read more

I have always done my routine maintenance servicing at Erin Park Toyota. However, last week, I brought my Toyota for Service no2 at Erin Park (they were fast, nice and all) but when I took my car back, the air conditioning had stopped working. Service no 2 included checking cabin air filters and all. I am VERY UNHAPPY about the quality of the service. I will be checking my car back at Erin Park and I hope they will be remediating without trying to squeeze out extra cash from me. I will update the post ASAP. read more

Hi, I am so disappointed about the service of the Erin Park Toyota staff Khrystyna Hereha when I purchased my RAV4 upon termination of the lease. I can see from the documents Vehicle purchase agreement and statement from Toyota Finance Services that there was a difference in the total amount that she charged me. She replied she did not charge one cent more. However, when I pointed out the difference, she ignored me and did not reply me. It is only one hundred something difference. But, she is a professional that should be accurate in figures because customers trust her when they sign. If it is a mistake, how hard is that to admit it. If not, it is her duty to explain to the customer. Her manner made me think it is a scam. I have to advise all those customers who get a lease or purchase from Erin Park Toyota to check every single line of the contract. The figures may not be the true figure that you should pay. It is scam. Eliz Cheung read more

Unfortunately, our experience with this particular dealership was less than desire. We were scheduled to see a car, and although we were able to pay a deposit that was not offered as an option. Instead, we were told that the car was not available until this Friday as they were detailing it. They sold the car and let us know about it just late tonight with no other alternative. The reason given: a team member/seller sold the car without communicating with the other team member. The way we were treated was unprofessional, without any honor. We understand that money is now more important than people, but in business one must expect some integrity, professional and respectful conduct. We are very disappointed and would not recommend any business dealing with this dealership. read more

Never had any problem with this dealership! I've bought 2 cars and serviced 4 cars with this dealership during the past 18 years. The service was always great, cars were always fixed properly, without any mechanical issues, so I think technicians are very good here. Great job! read more

This is my review for your company! Thanks for taking the time to get in touch with me and you'll be hearing from me soon! Worst experience. Bought a brand new 2020 Corolla XSE from this location sold by Yassar Issa. I sign the bill of sale and made the down payment. Only to pick the car up with damages to the shark fin that was not disclosed before signing bill of sale. They fix the damages only to damage my roof liner. I called and tried to set up an appointment I talked to ( Zeshaan Siddiqui, Tony Tam) I asked to get in contact of someone in charge and they did their best at ignoring my request. They finally took a look at it and it was me (the customer) contacting them for 2 months to get the issue dealt with. Today they call me to tell me the damages weren't done by them and they can't help me. I got in contact with PJ Caletti (owner) who was supposed to set up a meeting with me and didn't. Now I'm left with a 2020 Corolla XSE with damages and I'm not satisfied with all this hassle! read more

Really poor sales service. They are not good at following up and cannot execute a purchase. It was like they wanted to talk about selling me a car but not actually sell me one. Painful customer service experience. I did finally buy a car there only because they had the one I wanted in stock. And only after I talked to one of the owners. read more

Came here becuase my first car was a Toyota matrix. I was interested in knowing the procedure in trading in my 2010 to get a 2017 IM. Our specialist was able to answer our questions and made it a lleasna t experience. The shop is very clean ans they offer a part department and an oil change area. The hostess is very friendly and we even syarted chatting up about our babies. She offered us beverages to make us confortable. read more

Vanessa here was amazing! As Americans who were stranded here with car problems she helped us search for a part and made sure we were okay. Her and the rest of the staff went out of their way to help me and my friend out when we were trying to get back to the U.S. the next day! read more

Worst customer service ever! I was lied to by 2 people. When I spoke to the service manager he was rude and unwilling to help or apologize. I was told the shuttle was on its way to pick me up at 1:50pm then they called me at 2:50pm to say the shuttle was on its way. No communication between employees there. Horrible treatment from start to finish. I will NEVER go back! read more

first time i came here. the guy before me complaining of slow service at the parts counter. He might be another unsatisfied costumer for no reason. Now it's my turn, took me 30 minute to get my item which i preordered over the phone 3 days ago. Slowwwwww read more

I love taking my car here for service because I know for sure that they can finish servicing my vehicle within an hour even during busy times. I have been taking my car here to service for the past 5 years - I left and tried Dixie Toyota but had to come back (things went wrong with my service/experience at Dixie), they are way better in terms of service and nothing ever goes wrong with Erin Park. They are fast and I just love the smiles on the advisors' faces here. read more

I was in the market for a Toyota Venza, a very specific kind that was not available anywhere in Ontario. I knew that it would have to be factory ordered so I called a few dealerships close by and let them know my plan of buying one with the lowest offer. The salesman at Erin Park was no nonsense with his offer which I appreciated. We bought the car at this dealership but we were given the run around as to when the car would arrive. First promised and assured it would be 4 weeks, it eventually tool 7 weeks. I did not appreciate why the salesman just couldn't be straight up about it since we already bought the car from him. A good experience ruined by an impossible promise, and terrible after sales service read more

Extremely bad service and no follow up after complaint. No more Toyota for me due to the bad service.

Went to have the car fixed due to a previous poor job they've done in the summer..I was left a message with an extension number to call back for additional issues(isn't that the case always...they find more things to fix?) Tried to call back 4 times waiting 15 min each time ....with no luck...not even an answering machine...then I asked for another department(service advisor instead service department) and left a message ..no one called me back.....finally asked for a manager Called to tell them that my cell phone will die and I need to be picked up at the established time and established location...No shuttle showed up..they said they called 5 min before coming and I didn't answer?? The worst managed dealership ever,the worst customer service...never going there again... read more

I took my car here to be certified and they told me I needed brakes all round for a cost in excess of $1,200. I decided to go for a 2nd opinion. Went to Canadian tire and they told me the brakes were fine and the car did not require any service to be certified. Buyer beware !!! read more

Buyers be ware not to buy from them. Wai Lau the salesman damaged my brend new car had me pick it up late in the dark Didn't let me test drive it so when I came back first thing in the morning toyota blamed me for it and denied showing the camera for proof. Since the damege was underneath the car I wasnt able to see it But while driving home my steering wheel was tilted to the side. It cost me over $ 1000. read more

Overall I have a very good experience with this dealership. Leased a car while back and did all my services there and now servicing my other car. Appointments are always on time as booked, repair only what needed. Staff is provisional and knowledgeable. Recommended. read more

We never felt pressure to purchase. They knew that they had a good product and they guided us through the process. Virtually no haggling-an honest price and opinion on all their products and services. It made the experience almost pleasant (sometimes making decisions can be a chore). I can't wait to see how after-purchase stacks up! read more

I was in the market for a very specific 2014 Venza in terms of colour and model. Similar situation as review by Saad K. We were told that there were 2 in their database and they started searching one for me a day prior to finalizing the deal. We signed the deal and put a deposit on a Friday. On Tuesday they told me our Venza is all gone. They had Saturday and Monday to give me a heads up. The worse is the manager told me to either take a lower package or pay another $5000 extra to get a 2015 model. They didn't care that they failed to secure a car before they sold it to me. They said they couldn't make it up to me because they need to make some money. The manager I dealt with is such a slime. He said they would have to explain to his GM why I would walk away with a good deal on a 2015 Venza, so I need to pay up. I had no choice but get my deposit back since I couldn't and wouldn't pay them a dime more. Worst customer service ever. Beware, they don't keep their words and ignore their own written promises. To me there is a breach of agreement here. They can't just terminate the deal. If it was the other way around, a customer would not have been able to walk away without penalty or walk away at all. I would have put negative stars if that was possible. A star for the salesman who was nice. read more

Really Poor Customer Service I saw a used car on their website I wanted to purchase, so I called to make sure it was available and it was accident free (found out later from a manager there it actually wasn't accident free despite being assured it was). I had to arrange for a baby-sitter and get a ride out there, because I don't live in Mississauga. I called again right before we left to make sure the car was there, and let the sales person, Jim, know what time I would arrive. Once we finally made it through traffic (over an hour commute, but we got there when we said we would) another sales person sold the car. What a waste of time! I spoke to a manager the following day, and he said the car wasn't actually sold, but since we didn't get to see it they would arrange for someone to drive the car to Toronto for me to take a look at. I thought that was a great way to make up for what happened. The day they were supposed to drive the car to Toronto, "someone called in sick, so they'd have to reschedule." When I didn't hear from them in 2 days I called to find out when they were going to come, and they decided they weren't going to be able to bring it anymore. Way to renege on your own solution. read more