we are buying a car from Hyundai Glen Erin branch but unfortunately, the service is very poor , very uncooperative and harsh attitude by the sale team, red tapism like third world countries, no respect for customer service at all. wont be recommending to any one to buy from this centre , the comments about the product can only be given after using the same, has no expere of Hyundai so far. Would suggest the Management to look into it and ensure improvement in customer concerns and have some respect for their concerns read more

Missisaauga Hyundai is the worst place to go for car related issues....Worst customer service ever since I arrived in Canada. No compassion no smile.....they were giving me two and half year old tyre with full amount of money and this is too customer's job to ask them the age of a tire otherwise they would give you older parts for the price of a new ones. Other customers were having an arguments as well so I wasn't the only one....the only relief I got there..... operation manager at missisaauga Hyundai were the worst part you gotta present urself before his Highness to talk......phhewwww read more

The quality of after sales service and the attention during follow-up services have slipped very badly. Customer service staff are focused on up selling additional services and very often the basic tasks are not completed, like checking tire pressure. read more

My name is Garry Pearson I purchased a new 2022 Hyundai Tucson in August of 2021 In the last 10 years, my family and i have purchased 5 vehicles from this dealership. On November 24, 2023, I came out to my garage and my vehicle had no power. I called Roadside, my battery was down to 7%. The driver asked if I was under warranty and suggested i go straight to dealer and have a diagnostic test. The test showed nothing and i was charged $171.20, The service advisor (Jagdeep Singh)suggested that i had left a light on in the vehicle. Even though the vehicle was locked. This was later proven wrong. He gave me his card and said if the problem continued, to call him personally Fast forward 1 week and the lights would not go off, the auto setting was turning lights on during bright sunlight and at night, with the car parked in the garage and locked, the headlights came on by themselves The next day I called Mr. Singh got no response and left a message. After a series of calls and emails, i called the front desk and receptionist said she would leave him a message. To this day i have heard nothing back from Mississauga Hyundai Service Dept I was told there was a 10 day wait for service in Mississauga, Streetsville, and Milton. I luckily was able to get a faster appt at Dixie Hyundai On Dec 5 the problem was detected and a part ordered. Considering the circumstances, I am requesting ha refund of $171.20 and an apology from your service MANAGER. For a loyal Mississauga Hyundai customer, this has been a terrible way to be treated read more

Worse customer experience I have ever had. once you take delivery of the vehicle you are are a waste of their time. Give your money to a reputable dealer that values customers and not just their money. read more

Worst experience ever. Never do business with this dealer. They treat you as nothing. I have a lot of concerns about my experience there. The salesman start helping me and than left me waiting for long time while she was helping someone else. After a long wait, I give up, and I decide to go. However, the manager saw that and decide to help me. After a lot of negotiation, we decide to do the deal. After that, forget, they never reply you. I decide to cancel the deal that I never received my approval, I spoke with the manager that help me before and he refuse saying that only his supervisor can do it, but it's impossible to talk with his supervisor. I have been trying to contact their GM, but he never reply. WORST DEALERSHIP EVER read more

Service doesn't bother to call back regarding warranty claim, claim submitted 6 months ago. They always forget to reset the service interval system after service completed. Hyundai service review survey will be filled out appropriately. read more

Nav Bhatia may want to spend a minute with his "top volume" dealership operations,less time being a raptors' fanboy.Mississauga Hyundai appears to have a fairly high turnover in service advisor,and sales staff in about 2 years, pre ,and during COVID. Where the newest service manager Scott Lee will refuse to do warranty on a new vehicle when they're the ones unable to diagnose,and repair with competence. Hyundai Canada customer service is poorly rated.It's apparent Hyundai Motor Company has little concern.For a small manufacturer,consumers should be concerned: "Hyundai and Kia warned that engines in almost 500,000 of their cars may spontaneously catch fire." https://www.businessinsider.com/hyundai-kia-recall-fire-risk-park-outside-500000-cars-2022-2 Odd,google reviews seem to contradict the Yelp experiences for this dealership.Is there an incentive given trust pilot "invited"reviews trend positive for businesses who have lower ratings elsewhere. read more

I bought my vehicle from Mississauga Hyundai in 2014 with an extended warranty package. I was informed at the time that I could get a refund for the package if it was not used at the expiry date. I initially contacted the dealer last year about the refund and was informed that in a year's time when it had expired, I simply had to contact them for a letter in order to process the refund with the warranty company. On 28 April 2021, the day the warranty expired, I emailed the employee again about the letter in order to begin the refund process. I contacted the dealership by email and phone on several occasions but did not receive a reply until August 2021. Then it took 2 weeks for the form letter to be supplied. At that time, I contacted the warranty company, but the 60 day window had lapsed and I was not eligible for the refund of almost $2000. Had the dealership responded in a professional and timely manner, I would not have missed out on my $2000 refund. I purposefully put a reminder in my calendar so as not to miss this opportunity. Taking 4 months to respond to a customer is unacceptable. I have since emailed numerous people at the dealership (all the people in the finance department and the general manager) half a dozen times to resolve this negligence issues and have received no response at all. I am extremely upset and disappointed in this service, when I have until now had nothing but positive interactions with Hyundai. Because of this incident, I will not be purchasing from Nav Bhatia again and will not be recommending his dealers to anyone. read more

I'm never one to really go into things online but I feel like I need to warn people to stay away from Mississauga Hyundai Superstore. I bought a vehicle from them in 2017 brand new. 1st year the steering column went. They fixed it. Second year electrical problems, they fixed it. Third year, about to be on my third catalytic converter. I have been fighting with them for 6 months about this car being a lemon. I have called Hyundai Canada and they refuse to interfere and send me back to the dealership. After months of harassing the dealership I finally thought I got somewhere and got an appt. All I got was an offer to buy my car for 7000$ (2017 with 35,000 kms) and get me into another vehicle for 30$ extra a month. The math didn't add up and when I pushed they neglected to mention they would add 3 years to the term of my loan for this privilege. I called again this morning and Hyundai Canada told me again to speak to the dealership. I'm not trying to get anything from hyundai, just switch out my vehicle for the same make model and year with same kms. Even after all they have put me through I just want a working vehicle. I would like to, however, say thank you to the people who have been repairing my vehicle at hyundai, who have been the only people with compassion and have been kind. Everyone else who works there doesn't even return calls or care. read more

Over priced. I went in October 2020 for a scheduled maintenance and end up spending about $600. I went in end of Nov 2020 to get my winter tires on which I budgeted would be about $200 (I was also paying for storage) only to find out that my cooling system, timing belt and transmission needed service. This ran me $800. I was very upset and told that this service needed to be done every 4 years. Nonetheless, that is $1400 in the span of 1 month. I drive a 2017 Hyundai Elantra with a reading of about 75k. I told them I had older cars that didn't cost this much in service so soon. Find a mechanic to service your car; it's much cheaper to say the least. read more

went for my first oil change after purchasing a 2020 Elantra with low mileage. They tried to get me to purchase more services even though I had only put on 7,000 km since I purchased the vehicle from them. This included a front end alignment. this basic oil change cost $75 pre tax and took 2 hours even though I had an appointment. I think they are trained to get as much out of you as possible. read more

Wish I can give a NEGATIVE star. Surprisingly enough my review of last month is gone from here. Went for Warranty work on a 44,000 Santa Fe , was told $49.95 for inspection. Initial Bill made for just inspection was around $700, and after two days the bill rolled up to $4000. Promised myself never ever to go to this dealership again. Finally, did get my car repaired in $681 from outside. read more

Took my car to Mississauga Hyundai and purchased a spring special that included an oil change and a couple of other services and items. I was not given what I was paid for as part of the package and when I tried to address it by leaving voice messages, nothing was done. Then I asked myself, what does basketball have to do with reliable automotive service? read more

We booked a test drive with Hyundai and really enjoyed the new 2013 Elantra GT. The sales rep was funny, friendly and extremely knowledgable. He also waived all the upfront fees that other dealerships were charging ($1000 to start). We did our research and felt this rep was giving us the best deal, so we purchased the GT. The only concern we had was getting in touch with the dealership regarding our paperwork with insurance after we purchased the car. I understand our original sales rep was off sick, but no one wanted to take ownership and help on his behalf. Reception was very short and rude on the phone and we kept getting asked if we wanted his voicemail even though we explained we received a call to pick up the vehicle the following day with no instructions with regard to paperwork, as our insurance company required documentation that we could only get from the dealership. At the end, our finance rep helped us with the insurance. However, to get the help we needed we had to make several calls, emails and voicemails. There needs to be a better back-up system for reps that are unavailable. Reception also needs to be a little nicer to customers. We are first time car buyers and didn't know the process. Patience and a little more explanation would have been appreciated. Other than that, Charles Noh sold us with his charisma and professionalism. The finance rep Abdul Rahman was also very accommodating, and quite amusing. He sold us the extended warranty for 84 months and we're quite pleased as he also provided a weekly payment schedule that we were originally told wasn't possible. If it weren't for Mr. Noh and Mr. Rahman's services, we would likely have been put off with our overall experience. read more

THIS IS THE WORST DEALERSHIP. They continuously try to up sell you and make your make changes to your car that are not necessary. We have moved and will never be going back again. It's no wonder that the owner can afford his yearly raptors courtside tickets. read more

Worst Place to Service Your Vehicle I went there for my Santa Fe services. Was offered free wash. After the services was done, I found that vehicle got scratches all over the body including long scratches on the hood. Instead of accepting their mistake, on site manager abused me to fabricate the story. For service and alleged free wash they took 2 hrs and 52 minutes. Enough time for them to do child play. This Hyundai service center and managers are crooks. Beware guys!! read more

Completely useless. First time I have been in a dealership and NO ONE even acknowledged I was there. I was looking for a car for my wife and was ready to put down large downpayment and have a new car. Unfortunately as I examined their stock and had an interest in a particular vehicle, there must have been 5 or 6 people and a receptionist working, and not one person made an effort to approach me. After 30 minutes I just walked out the door, and no one even looked twice. Very sad. I would never buy a car from these jokers. I would hate to see what the follow up service is like.. read more

Scam artists in their element here and ESPECIALLY LOOKING TO TAKE ADVANTAGE OF WOMEN. My wife took in her Sonata for warranty work where a part of fallen off the vehicle. The vehicle is a 2016 model with 52,000km on it. The warranty is a 10 Year/100,000km warranty. The two people dealt with here were Mukesh and Was'M both of whom were looking to take advantage of their customers. They tried to charge us $250+ for replacing the part and installing it while this vehicle is under warranty This is not the first bad experience we've had with this location, first one being with the sunroof where these people could not even get the parts ordered correctly causing us to take 3 days off of work. After asking Mukesh what could have caused this problem, he could not explain why, all he wanted to do was bill us for a warranty item because he claimed that we broke something that was underneath and behind the bumper. This part literally fell off the vehicle, a vehicle that has been serviced meticulously and has never been in a collision. When asked to provide reasoning on how this happened, they were not able to explain. Be careful taking your vehicle here for service. Avoid at all costs; And ladies, please take extra care brining your vehicles here by yourself. Hopefully this review stands out from all the fake 1-Review-Only profiles. read more

It's been a year since my vehicle purchase from this dealership and using them for service. I feel ripped of from day one: hidden extra add ons and added "loan insurance" and protection plan That increased cost of purchase price and promise of a free gift that I never received for taking extra protection plan and rustproofing that's costed over 1000$ for basic rustproofing that can be done elsewhere for few hundred dollars tops. I voiced my concerns and no follow up. Let's move on to service. Long wait times for basic service, Dishonest service staff trying to up sell unnecessary service at every service visit from day 1. Today was no exception - I was told I need tire rotation at this visit. I just had tires rotated 2 months ago at 24000km and now again at 30000km . I asked why and was told it's part of this service. Ended up calling to complain and they offered me credit towards next service. After my next service I will not be returning to this dealership. Do your research and shop around before choosing this dealership. read more

THE absolute worst service in any business. The service department damaged my front bumper while installing winter tires. When I was asked to come back the following day, due to their volume, I was not called back to set up a meeting with service manager. It has been a week and after several phone calls and emails, I still haven't been contacted. read more

Do not take your car here even for the most basic warranty repair! I am so frustrated with Mississauga Hyundai that I lack the words.Their Service Department lacks the basic respect to return calls or even inform the customer that the car is ready for pick up. Repeated calls inquiring about a warranty repair of a bad sensor went unanswered. I was unable to speak to a service rep. No rep would ever return my calls. No one informed me my car was ready. It's been a week and I am still unable to speak to a service rep. There are no managers on staff. It is by far the most frustrating and horrible service experience I have had. Just avoid buying or servicing at Mississauga Hyundai. read more

I am not at all impressed with the way they took advantage and over charged me. I purchased a vehicle fresh out of university and the sales person was aware that I was looking for a cheaper vehicle. After I found a car I liked and could afford we sat down and he threw extra charges on me, knowing he could take advantage of me. The actual cost was far above the sticker price and he convinced me the fees were legitimate. A year after purchasing the car my mom became the primary driver and wanted to trade it in to upgrade to an SUV. We went to this dealership to review the value of the car and discuss trading it up and they told me I was significantly over charged for what that car is valued at. By far the worst experience, do not trust Francis when he tries to persuade you that all the "fees" are legitimate because even his coworker was shocked and how much I was played. read more

Warranty Scam Alert. Do not purchase the XWRP warranty from Mississauga Hyundai. I made this mistake during the sale of my Hyundai Sonata. Was told if it was not used I would be able to claim the full amount back and it would be refunded. This is written on my bill of sale. Time comes to make my claim, the dealership confirms and provides the confirmation that I did not use any of the warranty. However they failed to provide me at the time of sale the XWRP warranty certificate that had a certificate number on it that XWRP required. Contacted Mississauga Hyundai again asking for this and no response. I have been following up with the consistently to provide this but decided to call XWRP to inquire if there was a time frame to make my claim. I was advised it was 30-60 days. I am well past this and likely will have quite a fight on my hand. After more research I am not the 1st person Mississauga Hyundai has done this with and likely won't be the last. Also XWRP after more research has a reputation of not providing this warranty refund so I would have likely been fighting with both companies. I feel Mississauga Hyundai should refund my warranty as I paid this to them as part of the sale, they can deal with XWRP on the return of the funds. Very poor customer service in regards to this issue, but I guarantee if I wanted to buy another car they would try to sell me the same garbage. DO NOT FALL FOR THIS SCAM. I am currently looking into legal action or this scam. read more

Every time they will trap you in other repairs. You go for simple oil change and you will end up spending average $600.00 to $800.

stay away from this dealership and don't buy 2020 hyundai elantra vehicle because it's gonna kill you!!! i would have given a 0 star or if possible a negative 1 million star to this dealership and car manufacturer. this dealership only cares about making profit. once they made the sale - they will forget and stop caring about their customers. i had an accident on september 27. i was just moving my car in the driveway when it suddenly accelerated for no reason. i pressed on the brake too hard but instead of it decelerating, it accelerated even further. take note, there were no skid marks on the road showing the brake didn't work as there was no evidence of friction between the road and the tires. people in my neighborhood knew i am a very careful driver and they knew something was wrong when they saw the car moved rapidly out of the driveway. the speed was around 100 km/hr and there were witnesses that could testify to the incident. i hit the fence on the dead end of the road and the car flipped. it almost killed me and my baby as i was 16 weeks pregnant at the time of the incident. good thing there was a man walking with his dog and he helped me get out of the car. i phoned hyundai mississauga to tell them about what happened and they just ignored me. i decided to call the head office and they said they would do everything to help. i requested them to do a diagnostic test on the vehicle to see what went wrong as this would greatly impact my insurance. 1 month passed and i got the same answer from the head office - they said they were still coordinating with my insurance to have the vehicle checked for mechanical errors. like how long does it need them to have the vehicle transported to their yard and run a diagnostic test? i do understand diagnostic test would take time but having the car towed to their yard - probably less than a day!!! i called the dealership again and i left a message to the sales manager. he said he would do what he could to help. he probably sent an email to the top management and the sales director called me and promised to help me. they sold me so much warranty and insurance when i purchased the vehicle and they wouldn't even help me push the head office to run the diagnostic test for the car. it's not fair that i'm suffering from all the consequences of driving a crappy car. that's not the only thing that upsets me. when i called the bank to ask for my interest rate they told me it's 0% but the financial manager who was in charge last september 2019 told me that the bank is charging me over 5% of interest which is why my monthly payment is higher than what we initially agreed on. it turned out they tried to sell me all the extras to make profit!!! what an asshole!!! stay away from this dealership because the people working there are a bunch of assholes. i almost died in that accident and the least they could do is to offer a little bit of help to get the vehicle checked for mechanical errors and nothing!!! better pay more with another car manufacturer. at least you know they are doing an excellent job ensuring safety of their customers. never ever buy a hyundai elantra or never buy hyundai at all. it's the worst mistake you could ever make in your life!!! read more

I purchased a new vehicle. Did a quick inspection before driving home. Once I arrived home, I was showing the vehicle to my wife and her friends and noticed there were 2 small gouges on the top back of the vehicle. I shot pictures and sent them to the sales person within half-an-hour of leaving the dealership. Didn't get a reply, and called the next day, and sales person was off so I dropped in 4 days later (it was the earliest I could go, since I moved that weekend). I spoke to the sales person and one of the managers and they told me that they would get back to me. Over 2 weeks had passed and I still had not heard back from them so I dropped by and the sales person was off, so I spoke to one of the managers. He looked at the damage, and he told that his people would've caught the damage before the vehicle left the lot, and once it leaves the lot, it's my responsibility. Basically saying that they would not do anything about it. I would not recommend this dealership to anyone. Stay away! read more

I just bought my first car ever here, and I'm concerned about the 300 km difference on the tag vs when I picked up the car. Why so much? Did someone borrow the car for the weekend? I'm feeling kind of leery, like can I trust bringing my car there for servicing? Sales reps seem ok when you are shopping, but have little to no follow up ability. I don't feel so confident in my purchase which is unfortunate. When you are spending over 15k, you want to feel like you've dealt with an above board company. So far, the only person who cares to give you the time of day is the pre owned manager Ned. Even the receptionists leave a lot to be desired when they find out you bought a second hand car. Not impressed. read more

For Service, not sales. I had car balanced and they scratched the inside of the rims so badly that it needed to be refinished. While replacing my headlight for condensation, they broke the HID bulbs and just left them there inside the light and didn't say anything. Go at your own risk! Wish I could give this no star. For more details, see link http://www.gencoupe.com/ontario/129824-mississauga-hyundai-experience.html read more

I have been waiting 3 hours for a technician from Mississauga Hyundai to call me back to say whether it is safe to drive my Hyundai 250 km. Home. A message on the dash says Power Out. But the car starts and seems to drive normally over a short distance. Have never seen this message before and the manual says nothing about it that I can see. Service dept. rerouts me repeatedly to voicemail. They want me to do all servicing there. Head office solved the problem by referring me to a Orillia Hyundai. A pleasant service man there solved the problem immediately in a two-minute phone call. read more

Went to this dealership when searching for a gently used Sonata. I had never purchased a used car, I have always purchased new, as I figured buying used you're getting someone else's problem. Plus, I'm familiar with the rapid decline in value once you drive it off the lot. Anyways, a friend recommended we look Autotrader and low and behold, we found the make, model and year of a car we were looking at. Buying used saved over $10,000 over new. Went to the dealership on the Saturday before the long weekend, and during, what our sales rep told us, a busy weekend with the carnival/fair that was happening on the Sunday. Anyways...the pace was packed. After about 10 minutes wandering the lot and about 10 minutes standing in the dealership, a tall, thin chap approached us and asked if we were being helped. We told him the vehicle we were interested in test driving and he arranged for a salesperson to come over to us to assist us. The person who took us for the test drive and told us all about the car/warranty/features/etc was Abdul Imtiyaz. He was outstanding and was not a typical, pushy, salesperson. He asked what other models we were looking at, we explained we had done our research and knew the pros/cons of each vehicle (the other vehicle was a Nissan Altima). He didn't talk down the other car manufacturer and told us that the two cars were comparable in features, but the Sonata had a better warranty and came with a bigger list of standard features (which we already knew). We told him we wanted to take until Monday to decide which vehicle we were more interested in (they were closed on the Sunday), plus we had a test drive for an Altima pre-arranged. After taking the time to think it over, we opted for the Sonata. Can highly recommend dealing with Abdul....he was outstanding. read more

Having them pick up the phone is impossible. I have been calling for 2 days and no one is picking up? I just wanna know the state of my car. Dont buy cars from here and dont bring your car here for checkup. They will give ur car back in a worse condition and then deny everything read more

This is a great Hyundai dealership. They are very friendly and helpful. My cuz dealt with Associate Steve and he's amazing. I recommend him and this location for anyone interested in a car - especially a Hyundai. read more

Had a really good experience here with Steve - not at all pushy, knew his stuff and easygoing on the test drive. If I end up buying an Elantra, it will be from him! read more

I literally would give them a 0 if I could. Very poor customer service and communication. We had bought a Santa Fe XL from this dealership and needed a few things customized which they said they would be able to do in one week. First of all, they would give us a date that it would be ready then they delayed it another two days then another two days then another day. I am currently injured hence I rely on our car to get me through my day. So when the day that the car was ready to be picked up, they were postponing it hour by hour to a point where they LITERALLY SAID so we're going to close now so come back another day. On this day we were supposed to go to my mom's birthday in Muskoka which now we will miss because of their negligence. On top of that. We were supposed to get a roof rack, and guess what. When we picked up the car, it was not even ready. JUST UNBELIEVABLE. We were really appalled by their actions and don't know how any car dealership can operate like this. Very very poor customer service, no sense of time management, poor communication, just awful. Hands down the worst dealership we've ever dealt with. Save your time and energy and please don't bother with this dealership. It's traumatizing read more

If you're planning on buying your vehicle here, DONT. Or at least if you do, read every word in the contract. They will say one thing and have you sign for something completely different without telling you the extra charges applied to what you're signing to. We left originally purchasing a brand new car for $30,000 only to find out 4 months after that that 30 went up to a 40 and when we went to address the issue, the lack of customer service given was not acceptable. Zero respect for the customer but 100% respect for your wallet. "Well that's what you signed for" "that's not our fault". This all happened near the end of 2018. NOW we got a chip in the windshield and purchased the titan package (which was supposed to cover the replacement) COMPLETE WASTE OF MONEY GIVEN THAT NOTHING THAT WAS SUPPOSED TO BE COVERED IS ACTUALLY COVERED. Chips, rust, dents and scratches was said would be covered. Now they're charging us additional fees to get it fixed because it's "bigger than a thumb nail". I get it it's a business but for all you lovely individuals who will soon be or are looking at purchasing a vehicle. Don't do it here. I could write a novel of all the crap we went through with this given dealership but now I have to find someone more reliable to fix my windshield. Don't be fooled by the lovely smiles, at the end of the day it's your money in their pockets hence the smiles. read more

This dealership appears to be more interested in making money than providing customer service. They round up hours on the labour portion of the bills and bill book hours even when they take far less than the book hours. They will charge diagnostic fees even when they have been told what the problem is. read more

I was a regular patron of this dealership. Had a horrible experience with Hormuzd in Service. Long story short he turned me away when I needed help after a minor collision I had in the area. He sent me to the tow truck driver's auto body shop despite the fact that the damage to my bumper was not significant, and the service that I needed was something Hyundai could have taken care of (an alignment and a flat tire). I'm pretty sure he and the tow truck driver were in cahoots and were trying to take advantage of me. Shady character. If you have to go to this location, avoid this guy. read more

This place is not good for servicing your car. :( I went there for an oil change on a Saturday morning. They took my car when my dealer wasn't available, so One star for that, they are always willing to take your car. After a couple of hours :( before they asked me to wait there because it will be less than an hour ) the mechanic showed me a list of things (around 7) that had to be done to my car immediately, some of them very expensive. I was in a rush and decided not to do it that day. Later that week I took my car to my dealer and asked them for an inspection mentioning that there might be some things wrong that the other Hyundai service centre told me. Only 2 of the items mentioned by the other mechanic were true, my plate lights and a filter, the rest wasn't even close to be replaced or refilled :( I felt very bad, if it wasn't in such a rush that day, I would've done it with them and charge me a lot of money for nothing! Recently I mentioned my incident to my boss and he have had same bad experiences in there. I can't trust them! I'm not taking my car there again! read more

service here is a joke, i went in for a protector panal that came off on the bottom of my car because one of the nuts holding it came apart, the service manager told me it would not be covered even tired to tell me i had hit something when the turth was a nut unscrewed more the likely because of poor assembly. This dealer only sides with Hyundai Canada can you imagine buying a car from these guys if you have any problems, the fixed operations manager didn't even return my call. Mr. Bhatia sorry but your service is NOT good. read more