I don`t do these reviews and I have been a very faithful customer and believer of Ernies Store for more than 50 years,,,,,but now I have to do something because I am not getting any resolve to my problem. Ernies Store installed a Rigid Core flooring by Paramount throughout our house and had to come back to replace part of it in the kitchen area. It went bad again and said they would have to put in a heavier flooring, but now changed to only giving us a the new glue down flooring but we would have to pay the $2600 labor to do that. This is not acceptable because the original whole house material and labor was $6832.34. The floor is against the North wall of our kitchen, they are trying to claim the sunlight is coming in and heating the floor and causing the problem. There is NO sunlight coming thru that window as it is on North side of house and even has curtains. The manufacturer has been involved and to no avail. The problem is unsightly and seriously dangerous as it is coming apart at the seams. Ernies and manufacturer are very disappointing to say the least. I can`t do business with them and would not encourage anyone else either. read more

The experience started out ok. Fair price on a dishwasher. Honest advice. The salesman was nice. Then we had to deal with Suzie. I've never met someone so rude and condescending. We won't be returning. read more

Had a really ugly experience with this company. I was supposed to have a phone interview. I tried to call back the store and whoever had picked up the phone was extremely unprofessional and very rude. She would much rather argue and lie than to help anybody. Very disgusting and very unprofessional people here from my personal experience. read more

I worked with Lisa in sales to get a couch, two chairs, and a mattress in July 2020. She was amazing. I found the couch at NFM for a lower price, and Lisa quickly matched the price. She worked with me on the deliveries and everything was delivered on time and as expected. About 5 months after I purchased the reclining couch, the power went out to the couch and it would no longer work. I called and got Samantha in Servicing and she sent me out a power cord with next day delivery. Wall-ahhhh! It worked. I highly recommend Ernies. I'd really prefer buying from them versus the mega stores. read more

Just wasted over an hour with Chris, our salesman, looking at recliners. I asked SEVERAL times what my price would be for 2 recliners on two separate styles and if they were in stock. He must have thought he was the only salesperson working because he jumped around from us to several other customers so much that he lost our business. I am not impatient usually but once I know what I want, I just want price and availability. On our way to Nebraska Furniture Mart to see if they can help me. read more

We bought expensive leather family room furniture that was finally delivered last December. The love seat and chair both recline and both are showing wear on the back which will eventually turn to a hole in the furniture. Ernies has been HORRIBLE to work with to get it fixed or replaced. They have replaced the backs but the new pieces wear out just as quickly. Sidney the repair person has been difficult and condensing. She even said the the pet scratches were our fault ... something we have NEVER complained about. Our complaint is the backs which will eventually have holes. We have even left messages for the general manager, never to receive a call back. Our advice ... don't buy nice furniture there! We will never buy anything there again! read more

My wife and I ordered carpet from Ernie's in November and was told in late December there was an issue with the order. They rescheduled to late January and called back and said it was yet again delayed. They took no responsibility and blamed the mill who is their supplier. Not impressed. read more

Looking for Whirlpool range. Salesman spent 15 minutes looking ON LINE for specific model only to tell us he "couldn't find it" and that "they must not make one". Double oven gas range - not all that special. I found it on line within a minute from home! Guess I'll go to Schaefer's and BUY IT!!!! read more

I have made several purchases over the years, from carpet, to mattresses, to dressers, couches, love seats, appliances and tables. We returned to purchase a new love seat and a couple of recliners and left empty handed due to the mask requirement. Masks have been proven NOT to be effective, says so right on the box from the manufacturer. I went to ernie's in the height of this plandemic and was not required to wear a mask then, so why now? I will not be returning because of this. There are other stores that know the truth and do not require mask wearing. They will gladly help me with my purchase and not require that i wear a piece of cloth or paper over my face that restricts my breathing. If ernie's thinks that they are 'doing their part' to prevent the spread of a 'flu', then they aren't as reputable a business as I once thought. The truth is out there, aka science, but ernie's thinks that they know better. Yes, they have the right to require mask wearing in their store, and I have the right not to do business with them because of this, which is exactly what I have decided to do. read more

I wish I could give this place 5 stars, but I cannot. When I bought my new home, I furinished it with everything purchased at Ernies's and the service was outstanding. Unfortunately, the service isn't outstanding now, it just okay. My mother purchased an extended warranty on a dishwasher. In February my mother contacted Ernie's with help to get her dishwasher repaired. After three months of frustration, she finally got a new dishwasher. It shouldn't have taken three months, to get this resolved. read more

Once again the staff at Ernies was great to work with. They were very busy at the time so it took longer than normal, but salesperson was VERY helpful and negotiated prices to our satisfaction. read more

I have bought both living room and bedroom furniture from them. As well as a very expensive dining room set. Excellent quality. It has held up well after all these years. After 11 years, the light bulb in my curio cabinet finally went out in me. Yes I could have purchased cheaper, pressed sawdust chip furniture from several big-box stores of unknown alien construction. You get what you pay for. I like Ernie's because they have a nice range of price points. I am currently shopping for sofa and I WILL be buying it from Ernie's. Did I mention, if they don't have it in stock, they will happily special order it for you! Excellent customer service. read more

This review applies to bedroom furniture. While the staff was very helpful, my wife and I were very disappointed in the quality of many of the bedroom dressers. A surprising amount of drawers were very difficult to open--and at least one drawer in the dressers was all but impossible to open (I got it open about two inches). Besides the Amish bedroom dresser, we weren't impressed by the quality of the materials. We also looked at coat trees (like a hat stand), but two of the three were quite wobbly. I am unable to comment on the other sections. read more

My first impression was great love the store and staff and I found a really nice bedroom set for a really good price, that said ..the first thing I said to the sales girl was before I waste your time are the items in here in stock or do u have to order them because I can wait 2 weeks but I'm not going to go for the 4 to 6 week wait of ordering and can they deliver in the morning because I work afternoons and nights...no problem... so yesterday when they called to tell me what time they would be here today between 2 to 4 in the afternoon I'm like I told u I can't be here it has to be in the morning. Today they call and oh they can definitely deliver it in the morning but I have to wait another 2 weeks so now we will be at 4 weeks which I said from the get go I wasn't willing to do. I could of stayed in Lincoln and gotten what I actually wanted by waiting for 4 weeks ordering from a different company. I will never do business with this company again and I would not recommend to any one else either. They are very nice to you though while pulling crap like this..... read more

We recently purchased carpet and tile from ernies of ceresco, pleased with the carpet and tile but the installers leave something to be desired, wasted a day and a half of vacation time on a tile installer that must of not known what a phone was for, when the carpet layer showed up a half day late smelt of smoke and brought his girl friend to help him with job, they were suppose to move the bedroom furniture out of the room before installing the carpet, my daughter and I ended up moving the furniture. Now six months have passed and the brown grout is turning white, again tile layer was a couple days late in showing up said they have never seen anything like this and was suppose to get back with us on repairing the grout, still no response from the tile layer, very unprofessional. At this point don't think we will ever shop at ernies again. read more

Went to Ernies to purchase a refrigerator. Found one with the help of a great Salesman, Alan. When the delivery came is when the horror started! The two delivery guys argued back and forth the entire time and were upset that they had missed their lunchtime by two hours. After they hooked the water line up for the frig, one of them gave a big hard push which broke the water line. When we asked what would happen now, the guy said, and I quote "Not my problem, it's your problem". When asked what we should do, he said with a smirk, "you need to get a plumber. Let's go." They were extremely RUDE and did NOT represent Ernies in the best light. We've been making purchases at Ernies for over 50 years but will think twice before going any more. Not a good at all! read more

If I could rate this business with zero stars I would. I bought a FLEXSTEEL sofa, chair and ottoman about three years ago and was talked into an extended warranty by Renee the sales person. She lied thru her teeth about the whole "lifetime warranty." My couch broke down last June 2016 and it still isn't fixed. The furniture service person Julie J has been stringing me along, not returning phone calls, I can't even find the owner! It is the worst place to do business and I strongly advise not buying any warranties unless you read them thoroughly in the store! Do not let them mail them to you. They sell trash, lie about their warranties and never return phone calls. It was my first and last purchase from that place!!! read more

Friendly staff, a good selection of furniture, and they have good promotional, financing deals pretty regularly.

I love Ernie"! only problem I have is that when I bought a bed ( with warranty) and it was too soft I called multiple times for an exchange and no one ever called me back. I have 4 kids and can't keep calling to leave messages...Other then that I had check all around Lincoln and Ernie's was the only one who would cut me a deal since I was paying in cash and hauling. Other then the customer service part EVERYONE was wonderful, helpful and NOT PUSHY! I would recommend them to friends and family :)~ Happy customer~ read more

Their ad came out on Sunday for a 2015 Traeger grill for 599. My husband got to the store at 1200 (store opened at 11) and the salesperson told him it was a misprint and they didn't catch it so therefore did not have this grill. They sold him a 2016 and took 100.00 off. If it were me, I would NOT have purchased anything! I don't feel it was an oversight but a way to get you in the store. read more

I purchased a sofa and loveseat from Ernies in Ceresco. The quality was very poor. The seams came apart after one year, and the material wore quickly. When I called Ernies about making it right, they would NOT do anything about it. I would expect better customer service after paying over $3,000 for the set. I will NEVER purchase anything from Ernies in Ceresco again. read more

I had the PLEASURE of shopping at Ernies via internet 8-27-13, I was treated like it used to be at Nebraska Furniture Mart (NFM). I would without reservation highly recommend that you do the same. The staff was very helpful and the deals on my purchases beat the heck out of the "MART. I will shop again without reservation and look forward to spreading the word! Thanks again! read more

This is a review for the mattress store owned by Ernie's in Lincoln on 27th and Yankee Hill. Recently we purchased a $300 mattress from this store and while our customer service during the purchase of the mattress was good, the pick-up process was very much less than desired. Unfortunately, it left such a bad taste in our mouth that while we need more furniture for our house, we will not go to Ernies. The purchase was made on a Monday and we were told it wouldn't be available for pick-up until Wednesday as it needed to come from their main store. This was fine with us because although we lived out of town, a family member would be there on Thursday with a truck. The salesmen was point blank asked will there be someone here on Thursday to help load it, with which he replied "Absolutely!". The poor customer service came when he not only didn't assist my 65 yr old mother load the mattress but refused to do it stating they had nothing to tie it down with.....I'm sorry but are you a mattress store or not? Plus he also stated that it was raining and wouldn't let my mom take the mattress....weather radar was all clear at that time but also multiple people at that same time said it wasn't raining in Lincoln. Straight up- this guy did not want to help my mom. Not only that but it's a 300$ mattress that is wrapped in plastic and at that time was our property, and we should have been able to do what we wanted with it. So not only did we need to make an extra trip with a truck into town but it cut into our weekend plans. The mattress that we wanted to be low cost ended up costing us more in gas money than it should've and a heck of a lot more headache.... read more

On November 7th, 2016, I ordered a sectional, TV stand, and a washer. On November 11, 2016, The TV stand and washer were delivered, but only after I was told the couch wouldn't fit and that the delivery men would have to go back to Ceresco to drop off the couch, then return to deliver my TV stand and washer (understandable). On November 11, 2016, I went back to Ernie's to pick out a new couch, after the first couch didn't fit. I picked out a new sectional and was told it would be delivered in 2 weeks (the ticket also showed 2 weeks). I called Ernie's on November 21, 2016, and was told that it would be delivered the same week by Friday, November 25, 2016. I called Ernie's on Thursday, November 24, 2016 to make sure my couch was still being delivered, only to be told that it wouldn't be delivered until December 9, 2016 (4 weeks after I ordered it). I spoke to the Service Manager who said "the ticket shows it would be delivered in 2 weeks, so the employee gave you inaccurate information. I will give the Sales Manager your information and she'll call you". The Sales Manager called me and told that "there's nothing they can do about it and it wasn't their fault". Not only was I told inaccurate information 3 times, but they also did nothing to fix the situation. Everyone I talked to wanted to blame a different employee for the mistake, instead of taking responsibility for Ernie's as a company and trying to make things right. I called Ernie's again on November 24, 2016 and asked to cancel my order (sectional couch) and I was told I would have to pay 25% for a restocking fee (which makes no sense because I obviously haven't received the couch yet, nor has Ernie's received it). I will never shop at Ernie's again because of the terrible customer service, as well as receiving inaccurate information, and the security risk when financing. When I used financing on November 7, 2016, they never asked for any forms of ID or security questions. This is a huge security and fraud risk and something needs to be done, because everyone is at risk for identity theft when they use financing at Ernie's (thankfully I check my account daily). Today is December 6, 2016, and I still don't have the couch I spent over $2,000 on, not including delivery and tax. I also have not been called with a delivery update. I am extremely unhappy and I will never shop at Ernie's in Ceresco again. read more