I am a very elderly widow and I want to give the highest praise possible (a 10 isn't going to be adequate) to Scott who works at Ervin. He literally saved my life when our air conditioner went out recently. It was 85 degrees in the house. I have congestive heart failure and my blood pressure was going up. I had previously called another company. They came out; took a couple of hands full of hair out of the closet and said it would work temporarily but that I would need to either do a Band-Aid procedure which would cost $2,000 or if I wanted to fix it and keep it running, I would need a new unit at approximately $6,000. I opted for the working temporarily choice so I could figure out how to afford to have anything done. He left and it got no cooler. I was about to panic. The next day I called Ervin's; they sent Scott out and he told me that the previous person had disconnected a wire so that the a/c could not work and had even taken the screws out and took them with him to make it more difficult. In a few minutes, Scott had it cooling wonderfully and five days later, it still is. The charge was less than a third of the previous person. I am so grateful for his honesty, expertise and kindness, words cannot express. Be confident in using this company. They will not screw you over. Kudos, Scott, you are the best. read more