This bank is super friendly and accommodating to the community which is made up of college students…read morefrom ESU. No I do not have an account with this bank but I walked in there needing to exchange denominations, basically get quarters for laundry and parking and they were very helpful.

They change my checking account from free checking to an account with a fee without telling me…read more In another incident I attempted to contact the bank for two days by phone, and email without response.

This agent and office staff are VERY helpful from the beginning quoting a policy to paying and…read moresetting up a payment structure that works for my family. The staff was very informative and explained the policy and all the coverages to my young driver and myself. The office worked with us to make this experience wonderful. I was given all the information needed. State Farm and agent Steve Crichton are AMAZING!!!

Dishonest business practices. Bait and Switch. Was quoted for renters insurance and told it would…read morebe $10.50 per month, with $10.50 being drafted from my account that day to initiate the policy. Approximately a week later, I received a draft notice in the mail stating that the policy was actually $18.75 and that $19.84 had been taken from my account to begin the policy; both of those figures are almost double what I was quoted. Just taking the $19.94 initially was fraudulent and was stealing, as my consent was only given for the amount of $10.50 to be taken (as i was quoted). I called this agent's office repeatedly and left messages repeatedly, as no one would ever answer the phone. Not one call was ever returned. Finally, one day a girl actually answered the phone and i explained the situation to her and was promised an immediate call back to be given an answer as to what had happened. She never called back. I made more phone calls over several weeks, NONE of which were returned. I called the toll free State Farm number and explained the situation and was told they would send a message directly to the agent. Even then, I was never contacted. This policy was written May 5th. I called and called and was given the run around until June 19th! The agent back dated the cancelation one month (from that date) and no refund was given, not even for the amount of money fraudently charged to my card without my consent and the agent taunted me to go ahead and contact the KS insurance commission. After more than a month and a half of unreturned phone calls and hours of my life spent getting nothing but the run around from this agent and his office, I called SF underwriting directly and after explaining the full, complete and truthful story (that they had not received from the agent), they back dated the cancelation date back to the day the policy was written and refunded all of my money, which the agent had told me he would not do. These were all dishonest and despicable business practices by Ateve Chritchon and his agency. Certainly not what was would expect from State Farm. If you are seeking any sort of insurance, it would be wise to steer clear of this agent and his agency. Seek out another SF agent or go with another company altogether. I can only imagine what would have happened if I had kept this policy and ever actually needed to make a claim! I was lied to, stolen from, defrauded, given a bait and switch policy followed by weeks and weeks of runaround. Save yourself all of the above and avoid this agency!

I would like to thank you and American Family Insurance!!! We started with American Family…read moreInsurance and have  never left!!!!  Your friendly customer service is unparalleled. The FAMILY in American Family is just that, you make us feel like part of a family!!! We couldn't ask for a better insurance agent nor the coverage we have had.  American Family is always there when we need them!!!  Thank you again for your continued coverage and exceptional customer service!!! Jennifer Anderson

Kevin & Angie provide extremely professional service, with…read morepatience, perseverance, great advice & humor.