They were hired by my apartment complex to assist with a replacing job. First, they showed up on…read morethe wrong day, and started towing vehicles before property management notified residents. Second, they ended up towing my car first (Chapa rep's words, not mine), and in doing so wenched my vehicle into a nearby tree, causing significant damage while loading it into the back of the truck. Despite overwhelming evidence (e.g. damage to the tree with paint marks matching that of my car on a thick branch about 8-9 feet up) They immediately denied any wrong doing, and only shared photos of the aftermath claiming "it was like that when I got here" and no proof of the condition of the car before it was loaded, even though the same rep went back on his words and claimed that they "always" take pictures before they load it onto the bed. He was rude and I could tell he was lying with how fluid is story was, and contained contradictory logic. Basically call anyone else for tow service, because this company provides terrible service, is dishonest, and clearly none of their employees value integrity.

They take no responsibility for ripping off a side-mirror and scraping a gash on the side of the…read morecar on a tree while towing for an apartment parking lot re-pave. Zero integrity when they could just make it right.

From the first phone call to get a quote for towing, to picking up our classic VW, they took care,…read morewere helpful and on time during the scheduled time frame. Great service, friendly driver and they are reasonably priced!

My car broke down on a Thursday and called Escalera towing (after searching around for the cheapest…read moreprice to tow) and scheduled it to be picked up and towed to the mechanic that Saturday at 10am. They showed up on time and were very polite and got the job done. Would definitely do business with them again!

Once I got to the mgr or owner of the company and his wife, I have had the best service ever!…read more Originally, yes, while dealing with two of the workers on the phone, a male and a female but not managers, we were a bit disappointed with their service/training/comm. So I did take one star for that because that's what most people will be dealing with initially. But this score will still bump them up as they deserve! We really got to see what they were made of, and how they try to be good people. We had a whole big ordeal project with these guys that unexpectedly got out of hand and it was not their fault. It lasted for weeks while we battled the powers that be! Messes with insurance and life issues and a car accident meant that this project became a lot more than a single Towing incident. Once I got to the owner or Mgr, he was incredibly helpful, courteous, friendly, generous, and totally worked with our crazy situation. He was so understanding. He took time out of his day several times to help us with things. I really wanted to make sure to get on here and get him an elite review because there weren't very many reviews and one bad one brought them way down below 3 stars, but I'm telling you the owners of this company are wonderful people and I really hope to send them some business in the future. I would send any of my friends to them! Maybe their employees need a little more training or Care or they need some new employees, but the owners of the business definitely deserve our business. I can't thank them enough.

I cannot say enough good things about Alex and the service I received. From start to finish, he…read morewent above and beyond in every way. He was kind, thoughtful, professional, and right on time. He treated my car with the utmost care, explaining each step of the process so I felt completely at ease. I work for a car dealership and have dealt with dozens of tow companies over the years, but Alex stands out as the best by far. His professionalism, communication, and attention to detail are unmatched. It's rare to find someone who not only takes pride in their work but also shows genuine kindness to their customers. He made what could have been a stressful situation incredibly smooth and stress-free. I would highly recommend Alex to anyone in need of a tow -- whether it's a dealership or an individual, you will be in the best hands possible.

Really great service! I needed a jump on a super cold day and the business owner himself actually…read morewas assigned to my job! He was able to help me get it started quickly. I remember calling a lot of other businesses for help but they had to many service calls for a simple jump. I was so grateful for the fast service, nice gentleman who helped me and the affordable prices he offered. I highly recommend this company. They did everything I needed! Thank you for your prompt service! Highly recommend

Fast and friendly. Needed a jump start, they showed up in less than an hour, had us on the road in…read morejust a few minutes. Fair price. Greatly appreciated the quick response.

Robert was a complete angel. AAA never came to pick me up and after an hour of waiting Robert took…read morethe time on his day off and came to my rescue! Thank you!!

I just called to have my car jumped and it was literally only minutes before they arrived and I was…read moreon my way. It's nice to know that in case of a car emergency, you guys are only a phone call away.